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    Email notice for failed payment

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    • IndekkusuI
      Indekkusu Premium Member
      last edited by

      There should be a notice sent by email when the payment fails, currently you only notice it by not being able to access the latest releases.

      Sam PinanskyS 1 Reply Last reply Reply Quote 0
      • Sam PinanskyS
        Sam Pinansky Translators @Indekkusu
        last edited by Sam Pinansky

        @Indekkusu There is an email notice actually. Perhaps it ended up in your spam folder.
        According to our logs 3 payment failed emails were sent and delivered on the 25th, 26th, and 29th.

        Sam PinanskyS 1 Reply Last reply Reply Quote 0
        • Sam PinanskyS
          Sam Pinansky Translators @Sam Pinansky
          last edited by

          @Sam-Pinansky You can also check your current subscription status (it will say "overdue" if payments have failed) on your account summary page.

          IndekkusuI 1 Reply Last reply Reply Quote 0
          • IndekkusuI
            Indekkusu Premium Member @Sam Pinansky
            last edited by Indekkusu

            @Sam-Pinansky Found the mail in the spam folder which is odd as the news mails never ends up there.

            The membership status in the menu is hidden when you aren't subscribed, I only saw Password, Edit Profile and My Library when I hadn't paid.

            Sam PinanskyS 1 Reply Last reply Reply Quote 0
            • Sam PinanskyS
              Sam Pinansky Translators @Indekkusu
              last edited by

              @Indekkusu Ah, yes, once your subscription has been cancelled, that's true.

              Maybe I'll add the status section back in for people with a cancelled sub.

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