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    Report Website Bugs Here!

    Scheduled Pinned Locked Moved Support
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    • _
      _08 @Jason Maranto
      last edited by _08

      @jason-maranto

      I have been having a problem with accessing

      That's not very specific, though that's understandable since web client isn't very specific about a lot of things.

      If it's what I think it is you may get a better error message by going to network tab in browser's dev tools (Ctrl+I) opening part reader and looking at response to /partData request.

      Edit: read your other posts and now I'm even more sure it's geolocation's fault. You can try mailing your ip address to support@ to maybe get the problem resolved. Can also try disabling IPv6 if it's on.

      1 Reply Last reply Reply Quote 0
      • J
        Jason Maranto
        last edited by Jason Maranto

        {"error":{"name":"Error","status":500,"message":"Part is not available in your country, JP"}}

        Which is not true -- I am able to access the all of the other parts of other books normally -- it is only these two titles that will not allow me access (on my home machine). I remember right before the issue began I saw the same login that the Manga reader was giving for users who used a Google login for their membership... as I was already logged in I chose "cancel" and have never been able to read any parts of those books since (on this machine).

        _ 1 Reply Last reply Reply Quote 0
        • _
          _08 @Jason Maranto
          last edited by

          @jason-maranto

          I am able to access the all of the other parts of other books normally

          As Sam said in the other thread, only those two are geoblocked.

          LegitPancakeL 1 Reply Last reply Reply Quote 0
          • J
            Jason Maranto
            last edited by

            I am in Florida, not using any software to alter my geolocation so I can't see how this is an issue from my side.

            _ 1 Reply Last reply Reply Quote 0
            • _
              _08 @Jason Maranto
              last edited by

              @jason-maranto
              No one implied it is. Geo-location services aren't that great in general and the one JNC apparently uses is extra bad.

              Also,
              @_08 said in Report Website Bugs Here!:

              Edit: read your other posts and now I'm even more sure it's geolocation's fault. You can try mailing your ip address to support@ to maybe get the problem resolved. Can also try disabling IPv6 if it's on.

              1 Reply Last reply Reply Quote 0
              • J
                Jason Maranto
                last edited by

                Email sent. We'll see if anything comes of it...

                1 Reply Last reply Reply Quote 0
                • LegitPancakeL
                  LegitPancake Premium Member @_08
                  last edited by

                  @_08 wait, really? I never remember him ever saying that.

                  TerabyteT 1 Reply Last reply Reply Quote 0
                  • TerabyteT
                    Terabyte @LegitPancake
                    last edited by Terabyte

                    @legitpancake Yeah. I recall Sam in Discord said a publisher required a geo-location block, too. (I don't recall which series, though.)

                    1 Reply Last reply Reply Quote 0
                    • TerabyteT
                      Terabyte
                      last edited by Terabyte

                      Just noticed that Werwolf series on the old announcement page still has the old/wrong name & cover: https://j-novel.club/announcements/5

                      (Slave) Elf Bride is wrong too.

                      1 Reply Last reply Reply Quote 0
                      • TerabyteT
                        Terabyte
                        last edited by

                        @blanc-1 Submit a ticket to support with your email and Sam should be able to fix up your account 😉

                        1 Reply Last reply Reply Quote 0
                        • ZehdZ
                          Zehd Premium Member
                          last edited by

                          I discovered that I can only view the Manga chapters if I login using my email and password. If I use login through Google, when I try to go to a chapter, it goes to a black page with a message in the middle that says I have be a subscriber, and to please log in.

                          chocolatkeyC 1 Reply Last reply Reply Quote 0
                          • chocolatkeyC
                            chocolatkey Staff @Zehd
                            last edited by chocolatkey

                            @jeffrey-barrow Hi, I'm aware of this issue. I'll try and push a fix to the backend soon

                            EDIT: Fix imminent

                            1 Reply Last reply Reply Quote 0
                            • J
                              Jason Maranto
                              last edited by

                              No resolution of my issue (Bakarina and Beast Head being blocked) as of yet.

                              1 Reply Last reply Reply Quote 0
                              • G
                                Gimei Member
                                last edited by

                                Reporting in!
                                Realist hero, vol 8, chapter 7, the one supposedly released 45 mins ago. The link to it takes me to a "Not Found" page xD.

                                1 Reply Last reply Reply Quote 2
                                • B
                                  bowbeet Premium Member
                                  last edited by

                                  I cant download Smartphone vol. 12 even when it was posted on the library that it was supposed to be available today. Please help...

                                  TimmaaahT 2 Replies Last reply Reply Quote 0
                                  • TimmaaahT
                                    Timmaaah @bowbeet
                                    last edited by

                                    @bowbeet It hasn't been published yet, might need to wait a few more hours.

                                    1 Reply Last reply Reply Quote 0
                                    • TimmaaahT
                                      Timmaaah @bowbeet
                                      last edited by

                                      @bowbeet You should be able to download it now, as i was able to.

                                      1 Reply Last reply Reply Quote 0
                                      • SomeOldGuyS
                                        SomeOldGuy Premium Member
                                        last edited by SomeOldGuy

                                        The end page of Smartphone 13 part 3 has a link to pre-order the ebook, either for Nook or Premium. The premium link goes to https://j-novel.club/mypage/redeemCredit?title=in-another-world-with-my-smartphone-volume-13-part-3 , which didn't respond originally, but eventually did... Except it displayed "Redeem a credit for ?" (no title listed before the question mark). Clicking on Redeem spins the "working on it" spinner forever.

                                        Did it offer the the pre-order too soon for the backend to know about it?

                                        Edit: OK, links now work and pre-order made.

                                        1 Reply Last reply Reply Quote 0
                                        • Nol_Mimi_ReyaltaN
                                          Nol_Mimi_Reyalta
                                          last edited by

                                          This post is deleted!
                                          1 Reply Last reply Reply Quote 0
                                          • myskarosM
                                            myskaros Staff
                                            last edited by myskaros

                                            @homero-0 I would suggest sending an e-mail to support@j-novel.club, they can help you more quickly than posting on the forums, especially if they need to verify your personal information.

                                            Whoever said nothing's impossible never tried slamming a revolving door.

                                            1 Reply Last reply Reply Quote 0
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