Support

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  Report App Bugs Here!
  • Sam Pinansky

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  @gaelborne That happens on page view too. Lock the orientation when using the app to prevent this.
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  Report Website Bugs Here!
  • Sam Pinansky

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  @crispy_steak It has been fixed, you can download it now.
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  Just signed up for a premium sub, but my free credit didn't appear.
  • Vadara

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  @raddenleggaz Unfortunately, I can't resolve yours, you'll have to wait for your support e-mail to be addressed. Make sure you send one.
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  Discord
  • Ayush deep

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  @sldracon https://discord.gg/HJ8Eys
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  Records of wortenia volume 2
  • Kyanos

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  https://forums.j-novel.club/topic/2475/record-of-wortenia-war-vol-2-discussion/24 Already questioned and resolved in the discussion topic.
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  My card is declined
  • Sawansunar123

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  @sawansunar123 It's Saturday and they also currently have a booth at Otakuthon. It may take slightly longer than usual to get a reply.
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  The mobthly release schedule section
  • Kirby

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  @harmlessdave said in The mobthly release schedule section: @terabyte said in The mobthly release schedule section: @harmlessdave Try clearing your browsers' cache. The fix didn't work for me until I did that. Yep, I tried that and was just coming here to edit my post. That's better! It looks like the site isn't using versioning for file includes and Chrome was using the cached unfixed versions. Yeah, I was seeing the same thing for Safari. Hard refresh fixed it.
• P

  downloading I Shall Survive Using Potions! Volume 3 epub
  • pkm61

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  While I'm still unable to download the book to feed into Adobe Digital Editions, the book did download into the Kobo Desktop App. Presumably it also would work on the mobile apps. Not ideal if you want to read it on a non-kobo device, but a workaround, at least.
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  I can't use premium credits for manga
  • ericbiggers

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  Thanks for telling me about the FAQ update. I wish I the displayed that information on the normal FAQ instead of having it as a topic.
• 

  Library sorting issue
  • DoubleMangekyo

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  _

  Looks like OP needs to put "the other 10+ vol. series in there (Smartphone) is sorted properly" in bold. Hate to get in the way of everyone's speculation fun (then again, people can ignore this post), but the reason is just some bad assumptions in website's javascript code.
• L

  Discord link
  • lomejec

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  @kemot56 https://discord.gg/b4KMPj
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  A member for reading the beginning and ending only?
  • Shaela

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  @_08 Gotcha
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  Welcome to Japan, Ms. Elf! Volume 2 download broken
  • Christopher Ramsey

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  @myskaros Thank you
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  How Not To Summon Demon Lord vol 9 bonus illustrations broken
  • Joshua Caleb

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  @sam-pinansky thanks. Looks like they all work now :)
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  Unable to use premium credits
  • Wei

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  I think you can alway redeem a credit by directly acceding the redeeming page of the book you want: https://j-novel.club/mypage/redeemCredit?title=ao-oni-grudge Here it's for "ao oni grudge" but you just need to change the title to the one you want with "-" in place of space.
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  Can I download Catch Up Month Books
  • Kdog2025

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  Regardless of catchup you can not download prepub parts.
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  Question
  questions • • Urek7

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  Pretty sure it has been answered on CuriousCat. It has something to do with the licencing and the way royalties are worked out or something. I can't quite remember correctly, but I know it has been asked, but I'm not going through the almost 3000 questions to find it lol.
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  Unable to buy Realist Hero Rebuilt the Kingdom Manga Volume 1
  • Helge König

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  Thanks, I only saw it on my RSS Feed.
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  Book released but only preview
  • Caparon

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  I wouldn't read too much into front line support for big companies. The people answering the ticket often don't have the ability to look too deeply into your issue. They're likely basing their response on the idea that Amazon processes should never allow them to upload the incorrect version of a file to their site, so the problem has to be the publisher. But I'm with Pancake here, unless you have a specific reason to stick with Amazon here, you might see if they'll refund your purchase and just get it from somewhere else.
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  Text disappears after a few seconds on Android
  • urban16

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  Yep me too. Firefox user on my android and my windows at home. I am getting around it by using my phone only now, and taking a Screenshot of the text in the instant before it vanishes, reading it that way, and then going to the next page where the text problem surprisingly isn't acting up. Then I repeat the process on the page after that. It works out that I take a screenshot to read every second page.