Support

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  Report App Bugs Here!
  • Sam Pinansky  

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  @jdmmis Yep, just scroll up and you'll see half a dozen other complaints we've been saying for the past month. But there is little sense in reporting bugs in the app now. They are starting from square 1 with brand new apps, and the old ones will not get any further updates. Unless an OS update completely makes it unusable, in which case they may patch in an emergency fix.
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  Report Website Bugs Here!
  • Sam Pinansky  

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  @exedore Thanks/
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  I refuse to be your enemy not uploaded
  • AnimeJ  

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  Sorry for the inconvenience, premium volume 2 should now be available.
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  What exactly are my benifits? Reading previews? WTH?
  • Furi-Yuri  

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  Hello, Volumes are available to read for members while they're being translated. After the book is fully released and available for purchase, they expire shortly thereafter and can only be read if you buy it or wait for the series to go on catchup. However you should be able to read more then just the preview (part 1) for many series, including all series currently on Catchup, and all of the recently announced Anime Expo Titles. Additionally when you signed up you should have received 1 premium credit , which allows you to purchase any premium e-book, on the site, you will get another credit on the 15th of every month. If you are unhappy with the membership experience on the site feel free to send an e-mail to support@j-novel.club to request a refund. If you have any other questions please let me know. Edit: To expand a bit about premium editions, sold on the site, I will post a comment I have posted on another topic: spoiler
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  Infinite Stratos Volume 8 missing from Amazon Kindle store
  • rerdey  

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  Hi! Please see this News topic for more information: https://forums.j-novel.club/topic/3391/books-preorders-missing-from-amazon
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  Seirei Gensouki: Spirit Chronicles Volume 4 not available in Kindle store
  • Mdick99  

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  @Mdick99 If you’re a J-Novel Club member, then I recommend buying the premium ebook straight from JNC. Volume 4 of Seirei Gensouki in particular has 4 bonus short stories and a bonus color illustration that are exclusive to the premium version and aren’t available on Kindle. Here is the list of bonus exclusive content: https://forums.j-novel.club/post/2239 Also, there’s no local taxes when buying from JNC, so it’s likely cheaper than Amazon, as well as having better image quality and DRM free.
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  Want to login on IOS app but my account is linked to Google.
  • Cmerodio  

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  No. Before I log with my Google account I tried to register with my email. So I got a mail with a link to "confirm my mail" but when I clicked on the link it suppose to take me a windows who might have a message with something like "Email Confirm" but instead it Says "token error" and a somo lines of codes. I tried to resent the mail to confirm but always do the same so tired of that I decide to log in with my Google Account and then where no problem. I do the same as you... I set a password but i just can't log in the app.
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  iOS iPhone XR black page except cover
  • CatCat19  

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  its a problem started 3-4 months ago and still going on. idk but if you want to use dark mode, you have to change to normal than dark again. Every single time.
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  Policy about posting links to Novel Updates?
  • tgquan67  

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  Since this topic has been addressed I will be locking it down.
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  Ascendance of a Bookworm Part 3 Volume 1 Part 5 & 6 Missing Half a Chapter in New Edge Browser
  • trefender  

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  @LegitPancake I originally just posted about the issue so that it could be fixed (which it appears to now be able to use the work-around again in Edge). However, the underlying problem has been present for months in both Chrome and Edge. When there are images in a release it doesn't load the full thing without going to the "end" first and going back. There shouldn't need to be a work-around in the first place, but it becomes a much bigger problem when it actually prevents you from using it at all because the work-around doesn't work.
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  Please add PayPal
  • durin471  

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  Discussion is pretty much moot - JNC has chosen a payment processor (I think they said it was Stripe) that suits their company needs, and that processor is a competitor of PayPal. Because of that, they don't do PP transactions. To convert JNC to PP, you would have to convince them that PP is better than their current processor. I know several people who have used both Stripe and PP on the vendor side of the transaction. I am told PP is too much of a pain to deal with. Even if you use a payment processor that accepts the PP transactions, your PP account can be frozen by PP at any time, for any reason. Have fun getting any money you left in your PP account when that happens. I really don't know any of them that stuck with PP, unless they were selling on eBay. If you've made "Accepts PayPal" an integral part of your online life, several retailers of JNC books accept it, and you don't HAVE to be a member to buy JNC books.
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  This topic is deleted!
  • piisfun  

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  I can't read book in my Library
  • Horkrukx  

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  @myskaros thanks for clearing that up and thanks for the quick reply
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  Next Life as a Villainess 6 Amazon Listing Cancelled?
  • Mayo  

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  At this point since the topic has been addressed & we now have a dedicated news post regarding the issue I will be locking this topic down.
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  Question about the “My Next Life as a Villainess: All Routes Lead to Doom!” Volume 1 Print Version Replacement procedure
  • EltonMSO  

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  I understand, but would it then at least be possible to get an e-mail as a confirmation that my letter arrived? That way I won't have to spend now till August wondering if it did. Thank you for the swift answer.
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  How Often are Yearly Memberships Billed?
  • MasterLillyclaw  

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  @EmpactWB true, true, been thinking upping my 'ship from MX $100 to MX$ 200 to get the Free E-book, but seems a bit costly...
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  Arifureta Vol. 6 missing from Kindle Store
  • Foxbat  

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  The premium ebooks we sell directly on our side are DRM-free, so you can use the Calibre program to send the epub to your Kindle, if you wanted to keep everything on that device.
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  Unable to access Premium area?
  • Thomask  

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  @chocolatkey said in Unable to access Premium area?: @Thomask Your premium member status has been restored. And I think I finally found the bug that was causing this, using your account as a test case. I'm so glad I could be of help.... at least it hopefully fixed it for others in the near future! ;) Oh, and thanks!
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  Not sure what to call this...
  • piisfun  

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  @jcochran They seem to be handled separately, so that limit isn't fooled. I just tested it.
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  Member but can't access threads in Member's Forum
  • Demonskid  

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  @LordClockworks I would also suggest you email support@j-novel.club to better assist you with this issue.