J-Novel Club
    • Login
    • Search
    • Categories
    • Recent
    • Tags
    • Users
    1. Home
    2. Support
    Log in to post
    • Newest to Oldest
    • Oldest to Newest
    • Most Posts
    • Most Votes
    • Most Views
    • Rahul Balaggan

      [PLEASE READ] - Issues after extended Maintenance
      • Rahul Balaggan

      216
      5
      Votes
      216
      Posts
      48218
      Views

      M

      I think the "parts always open at the first page" issue may have been fixed?! Wonderful!

    • M

      iOS App: Settings is broken, cannot change font size.
      • mousuke.z

      1
      0
      Votes
      1
      Posts
      31
      Views

      No one has replied

    • Serah

      Forums Downtimes (11/2025)
      • Serah

      4
      1
      Votes
      4
      Posts
      137
      Views

      Rahul Balaggan

      Hello,

      The issues were unrelated. They are back up now, and we are looking into ways to monitor it differently. As well as if it can be automated to come back up.

    • Perplexed

      My Tiny Senpai Vol 2 download broken
      • Perplexed

      4
      1
      Votes
      4
      Posts
      85
      Views

      Perplexed

      @Rahul-Balaggan thanks, the download is indeed working for me now.

    • A

      . Please fix I don't like using web. Prefer your app.
      • asuna

      3
      0
      Votes
      3
      Posts
      493
      Views

      A

      @Kurzaa
      I did the same but I get a big blue j
      The app is good when it works.

    • S

      iOS App Series page empty
      • Spiritax

      2
      0
      Votes
      2
      Posts
      110
      Views

      Rahul Balaggan

      Hello,

      Thank you for posting about this. Yes, this is an unfortunate known issue, and the only way to resolve it is to uninstall and reinstall the app.

      Complete details on the update and the note about potential issues can be found in our blog post

      https://j-novel.club/blog/mobile-app-3-2-0-release-notes

      We apologize for the inconvenience.

    • Almond Magnum

      Manga pages stuck at "fetching info"
      • Almond Magnum

      4
      0
      Votes
      4
      Posts
      148
      Views

      S

      @Almond-Magnum

      Excellent! Glad it worked out...

    • T

      Renewed my membership but it won't let me read new chapters
      • TheCuteSuccubus

      3
      0
      Votes
      3
      Posts
      137
      Views

      Rahul Balaggan

      Hello,

      Just chiming in to say. This has been addressed via email support.

    • F

      Problem with the "Guild Handyman? More like Mastermind! Using My Hidden Skills in the Shadows" download
      • Fantasy_Buff

      5
      0
      Votes
      5
      Posts
      292
      Views

      F

      @Rahul-Balaggan
      Thank you for your follow-up!
      BTW I really enjoyed the story!

    • D

      Water magian light novel arc 1 volume 5 missing part
      • david627

      8
      1
      Votes
      8
      Posts
      473
      Views

      J

      @philhouse Confirmed that V1.2 fixes the problem, thanks!

    • E

      Bug: (chrome:web) when landing on a part that requires purchasing, it gets marked as 100% read when you click away, even if you don’t rent/read it.
      • Eric Barry.9s3n3b0

      1
      1
      Votes
      1
      Posts
      157
      Views

      No one has replied

    • Innovan

      Readers Club and All You Can Read vs Catchup
      • Innovan

      4
      0
      Votes
      4
      Posts
      388
      Views

      KingKillerX

      Okay, fine, get rid of catchup for premium, I'll give you less money since I lost features to the readers library existing. Really pissed that catch-up was REPLACED by it and my premium membership doesn't include it. Honestly was tempted to just cancel altogether but then I'd have to either pay way more in the end or pirate your content so I might as well "downgrade" my membership to something I actually get a better value for. No the 799 coins doesn't remotely make up for removing catch-up or come close to comparing to the readers library. Won't forget anytime soon and definitely more open to going over to a competitor should one appear after this because I don't even know how to get across how much this pissed me off.

    • DiKei

      Monthly Coins
      • DiKei

      10
      0
      Votes
      10
      Posts
      403
      Views

      wanderer_1204

      @Rahul-Balaggan I think this wasn't clear in the blog page where the new subscription details were updated. I thought renewal would be possible only with an upgrade to new premium. This does change how I would have handled my subscription. I am actually mildly annoyed with this "hidden" detail.

      In any case, please add this detail explicitly to the subscription explanation page.

    • D

      Manga pages won’t load
      • drocks

      58
      3
      Votes
      58
      Posts
      16258
      Views

      S

      The manga reader is now loading for me in Firefox. Thank you!!!

      I've tested this on Fedora Firefox and on (an ancient) MacOS. It was flawless. I'll continue testing for a while with differernt settings, BUT I no longer need to turn off privacy.resistFingerprinting in about:config to make this work.

      So nice... I just open manga and read. :-)

    • E

      The Water Magician vol 5 on Google play
      • Eisentefel

      2
      0
      Votes
      2
      Posts
      132
      Views

      Rahul Balaggan

      @Eisentefel

      Hello,

      Thank you for letting us know. This seems to be an issue with Google Play. It has affected more than this one title.

      We have reached out, and will get it corrected as soon as we are able.

      Thank you

    • BartzBB

      How does changing Subscription work?
      • BartzBB

      6
      0
      Votes
      6
      Posts
      430
      Views

      BartzBB

      @Rahul-Balaggan
      Thank you very much for answering my questions.

      I believe I have enough information to make a decision regarding my subscription.

    • 8

      This topic is deleted!
      • 8thRails

      1
      0
      Votes
      1
      Posts
      17
      Views

      No one has replied

    • D

      In the android app I dont get any catchup series
      • Diego Alonso Santoyo.zm5ud67

      2
      0
      Votes
      2
      Posts
      189
      Views

      G

      @Diego-Alonso-Santoyo-zm5ud67 Yes, there's no more catchups. Read this post for their official introduction to the new system.

      https://forums.j-novel.club/topic/9661/important-update-new-subscription-tiers-readers-library-now-live-as-of-october-3-2025

    • cimmadif

      app seems to be down
      • cimmadif

      36
      15
      Votes
      36
      Posts
      3240
      Views

      I

      Both app and website are currently working for me. I did notice the app not working earlier.

    • G

      My Subscription renewed 9/30/2025 but no coins on that date
      • Gaisierum

      3
      0
      Votes
      3
      Posts
      174
      Views

      G

      I see, I thought it was on the renewal date but it's on the 15th. That makes sense. It probably was buried in the transaction history because I bought some coins on the 15th as well and just didn't notice the extra at that time. Thanks!

    • 1
    • 2
    • 3
    • 4
    • 5
    • 58
    • 59
    • 1 / 59