Support

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  Report App Bugs Here!
  • Sam Pinansky  

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  Not sure if this has been reported yet but on the Android app, I notice that sometimes words are just missing. I've noticed it tends to happen at the end of a paragraph, or at the end of a page. For example, in the latest Bookworm pre-pub part at 4% (in the browser reader), one page in my app ends with "...from before; he" and the next page begins with "now looking at me". The word "was" is missing. Another example from the same part at 14%, one page ends with "...someone, and how" and the next page begins with "poisonous smile". The word spoiler is missing. These particular examples aren't a big deal but sometimes it happens when an important word is missing. I'd have to go to my browser and read that portion again on the mobile browser reader to fully understand the whole sentence. Which also shows that this is an issue with the app and not the pre-pub itself or the browser reader. Edit: I experimented a little and discovered that this issue with the missing words only seems to happen when I don't have the "simple" reader feature on. With the feature on, the issue seems to go away.
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  Report Website Bugs Here!
  • Sam Pinansky  

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  I find the idea of using VPN for this reason to be somewhat noxious. I know it's a lifeline for people living in some parts of the world, but I've never needed it, and on most sites that I've used where I might have benefited from VPN it's against the TOS. I was able to preorder the premium books I wanted (Marie Clarac 4, Bakarina 7) using my credits, so as long as the D/Ls go through when they're released, I don't mind losing the ability to read the prepubs. They pretty much cost themselves a sale on a series I hadn't been able to read, though. I'd probably be devouring Biblio if I'd been allowed to start reading it. I already dropped an extra $60 on credits to preorder all the other stuff I've been reading this week.
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  The greatest maficmaster's retirement plan vol 6 page numbering.
  • Skipper  

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  Looks fine to me. Google Play Store. Edit: Oh wait I see it now. You have to click on the store page for volume 7, it's the subtitle that says v6. What I see: spoiler
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  I can't read the full volumes even though I'm a member
  • Sakuraba  

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  @Sakuraba Once the book is published, the pre-pubs are no longer available except for those volumes designated as "catch up". For details, look at the Frequently Asked Questions and read the answers to: How long are pre-pub parts available? Volume X is no longer available? What gives?
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  Bootleg Licensed JNC content on Amazon
  • lighthawk96  

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  I received confirmation from Kodansha that they have received my report and forwarding it to appropriate department to handle it.
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  Unable to access member's forum area
  • flashbulb  

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  @flashbulb Sorry about that, it's been fixed!
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  Wrong membership claimed
  • FulleMi  

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  Thanks, I will sene an email so I'd ask for a refund.
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  Where is vol 2 part 8 of prince herscherik ?
  • Salokii  

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  @Rahul-Balaggan oh okay thank you (◡ ω ◡)
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  Possible to get a purchase credit refund?
  refund • • YukiSnow  

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  I have no comment on whether the refund "should" be allowed, but if you're looking for a non-staff comment on the existence of expiration dates... Yes, the expiration dates have always been there and the format of them has not changed. In the first year or two, the expiration dates were sometimes inaccurate with a non-negligible frequency. But recently (at least a full year), I haven't noticed such inaccuracies, so I don't think that point is very relevant to the conversation at hand.
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  Login issue with exernal login
  • Wanderer1  

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  @Rahul-Balaggan ok i writed and include email for this ty
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  Missing volumes of "How NOT to Summon a Demon Lord" on Amazon Kindle.
  • Razmoudah  

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  @WarStalkeR The situation has changed since that comment was posted https://forums.j-novel.club/post/97068 That being said I will lock this topic down, if anyone wants to keep up with this situation please refer to the original news topic: https://forums.j-novel.club/topic/3391/books-preorders-missing-from-amazon
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  How to tell if I still have credits even though my premium membership expired
  • Xerand  

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  This was said by a staff (Rahul Balaggan) in 2019 regarding premium credits without after membership expires: Short answer: it is easier to use premium credits when you are subscribed. Long answer: it is still possible to use premium credits, you can email support@J-Novel.club and have them manually take the credit and add the desired book to your account. Or you can manually go to the books redemption page and by typing out the URL and redeeming that way. The last is easier than e-mailing, of course.
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  unable to purchase credits?
  • jpm0nki  

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  I figured it out. Looks like a card was replaced before it expired. Thanks! :)
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  Prem vs. Regular Membership (still don't fully get it)
  membership question premium • • CasualWeeb  

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  Since the main questions with this topic have been addressed, I will be locking this topic down.
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  J-Novel Club App
  • Gingersnaps  

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  @Gingersnaps Hello, After you purchase an e-book you can download that file by going to your account on the main site, and then going to your library. After you download it you can put it in any e-reader of your choice. The instruction would be different based on if you are downloading on a mobile device or a computer. If you are on a mobile device after you download the file you can import it into the e-reader directly. If on your computer you may have an extra step. If you want to give Information on what device you are using I may be able to provide more assistance, if you want to send me a direct message on these forums or Discord please feel free to. (I replied to you in the Discord server so you should be able to find me)
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  This topic is deleted!
  • tehOusagi  

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  The `user` instance is not valid. Details: `username` User already exists
  • Alex  

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  @Rahul-Balaggan sent the email with the same.
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  Smartphone Vol. 21
  • blackngoldsolja  

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  It will be starting in about 2 hours as of this post. Will be locking this topic down as it has been addressed.
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  Prince Herscherik Premium Ebook Error
  • Liber Monstrorum  

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  This topic is starting to drift, the main purpose was addressed so I will be locking it down. If anyone has any other questions or would like to provide feedback please make a new topic. Thank you.
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  Different Payment Methods of Stripe
  payment more options methods stripe • • derdotte.fgn34d9  

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  @Jon-Mitchell said in Different Payment Methods of Stripe: so I can't imagine the approximately $.50 is the sticking point on taking PayPal...there must be other operational costs in working with them (maybe automation already in place for Stripe just doesn't work for PayPal? maybe doing accounting is a bigger hassle? ) who knows? You're looking at the domestic transfer cost for paypal I think. International cost I believe is 3.9% plus a fixed fee that depends on the originating currency. I don't know what JNC's breakdown of sales is for domestic US customers vs international customers, but it could result in a sizable difference. Stripe doesn't seem to indicate they have a different higher cost for non-domestic transactions.