@shanadir

Hi,

This could be a few different issue. I will offer 1 suggestion below for a potential fix (for android devices).

If that does not work (or if you are on IOS). Please email us at support@j-novel.club with screenshots of the series tab in the app.

It may just be an issue of needing to refresh the app.

To do so, delete and reinstall to clear the cache data.
If you are using an Android device, please also go into Settings > Apps > J-Novel Club > Storage > Clear data

@Travis-Butler There used to be a bug with the site that if you happened to click a particular set of things in a specific order it would log you out without pressing the logout button. I know they fixed that one, but it took a decent amount of time for anyone to figure out what caused it because it looked random to most people.

Unfortunately, our app is intended for use on Apple iOS and AndroidOS devices. While Amazon's FireOS is based on AndroidOS, because it is not the same system, we cannot guarantee that our app can run on it. Our best recommendation is for you to use a different device that is running iOS or AndroidOS, or visit our website on your tablet instead.

@SamW77 Hello,

This is something we are aware of and working on. We do have this graphic:
While we can't show this graphic during the subscription change process. Since that entire checkout is fully handled by Stripe. We are looking for ways to showcase the descriptions of each tier in such a way as to make it easier to know what tier offers what. Thank you

image.png

@Rahul-Balaggan Thanks for the reply. I like collecting series in the same format. It's more aesthetically pleasing to me. Now that I know it's a temporary measure, I don't have to restart my collection.

Hello,

The issues were unrelated. They are back up now, and we are looking into ways to monitor it differently. As well as if it can be automated to come back up.

@Rahul-Balaggan thanks, the download is indeed working for me now.

Hello,

Thank you for posting about this. Yes, this is an unfortunate known issue, and the only way to resolve it is to uninstall and reinstall the app.

Complete details on the update and the note about potential issues can be found in our blog post

https://j-novel.club/blog/mobile-app-3-2-0-release-notes

We apologize for the inconvenience.

@Almond-Magnum

Excellent! Glad it worked out...

@Rahul-Balaggan
Thank you for your follow-up!
BTW I really enjoyed the story!

@philhouse Confirmed that V1.2 fixes the problem, thanks!

Okay, fine, get rid of catchup for premium, I'll give you less money since I lost features to the readers library existing. Really pissed that catch-up was REPLACED by it and my premium membership doesn't include it. Honestly was tempted to just cancel altogether but then I'd have to either pay way more in the end or pirate your content so I might as well "downgrade" my membership to something I actually get a better value for. No the 799 coins doesn't remotely make up for removing catch-up or come close to comparing to the readers library. Won't forget anytime soon and definitely more open to going over to a competitor should one appear after this because I don't even know how to get across how much this pissed me off.

@Rahul-Balaggan I think this wasn't clear in the blog page where the new subscription details were updated. I thought renewal would be possible only with an upgrade to new premium. This does change how I would have handled my subscription. I am actually mildly annoyed with this "hidden" detail.

In any case, please add this detail explicitly to the subscription explanation page.

The manga reader is now loading for me in Firefox. Thank you!!!

I've tested this on Fedora Firefox and on (an ancient) MacOS. It was flawless. I'll continue testing for a while with differernt settings, BUT I no longer need to turn off privacy.resistFingerprinting in about:config to make this work.

So nice... I just open manga and read. :-)

@Eisentefel

Hello,

Thank you for letting us know. This seems to be an issue with Google Play. It has affected more than this one title.

We have reached out, and will get it corrected as soon as we are able.

Thank you

@Rahul-Balaggan
Thank you very much for answering my questions.

I believe I have enough information to make a decision regarding my subscription.