I had the same problem with Mercedes and the waning moon manga. Where it would just sit on fetching forever. Found out DuckDuckGoPrivacy thing was blocking the chapter from loading.

Hello,

A change has been made that should correct this issue.

Please let us know if it persists.

Thank you

@morbelek Thank you very much for the input, it set me on the right path!

TLDR: For me, this is an IPv4 issue and with both (IPv4 and IPv6) enabled and properly working, things are back to normal right now. For both websites, j-novel.club and jnc-nina.eu, webreader pages load within 500 ms, downloads have >3MB/s and site-navigation is as any other.
I must have made a slip-up somewhere because the IPv6 DHCP server in the router was not configured properly.

The longer story: After reading about the issue with my ISP Telekom and cloudflare some more, I visited my neighbours who also use Telekom. To my surprise everything was working fine over there (used the laptop with USB booted manjaro). I noticed that Firefox shows an IPv6 address for m11.j-novel.club but on my side it always showed an IPv4 address, even with IPv6 enabled. After careful comparison between the router settings I finally noticed that the IPv6 DHCP server in my router was missing a vital checkmark:

After a restart of the router things sped up a lot and Firefox is now showing me an IPv6 address for m11.j-novel.club while using the webreader.

In the end it was two things:

The IPv4 only config I was using for the last couple of years suddenly stopped working properly (Likely due to the Telekom - cloudflare issue that is apparently known). I made a mistake with the IPv6 config last week.

If this or a similar issue comes up again I'll get back to it, but for now I consider the issue resolved.

Thanks again for the input and I hope this may help others with similar issues.

@ArchWarlock

Hi,

We apologize for any inconvenience caused. While this is still being looked into, based on other customer reports the following should work.

1.) Restart the app by closing it and launching it.

If that doesn't fix it, clear the application data.

2a) On iOS: Delete the app from the home screen or under storage in system settings. Offloading the app will not clear the application data.

2b) On Android: In system settings, under the storage tab of the JNC mobile app, clear storage and cache.

We're going to keep looking into this and find any changes and fixes we can implement.
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Still waiting for them to fix my Amazon tablet problem don't see any resolution anytime soon. Only way I can read now is web.

@RocK_M said in ETA on when Google SSO will be fixed?:

@admin Will there be any compensation for us members who cant log in and read anything until sso is fixed?

I pay a yearly fee and now its been almost 2 months of no access to my account.

Have you tried using lost password facility or contacting JNC for alternative access?

@Rahul-Balaggan said in [PLEASE READ] - Issues after extended Maintenance:

@AsuraNemcha

Hi,

No ETA on that. If you are having trouble accessing the main site please use the forgot password link to reset your password. If you experience continued issues, please email support@j-novel.club

Thank you

After creating this issue, i basically forgot about it with the fix of disabling ipv6 for j-novel.club.
Recently i removed the block on ipv6 and did not have this problem anymore, consider it having been a intermittent problem which is now fixed.

Hello,

Please sign out and back in. It should now work.

In the future if you experience any issues with your subscription please email support@j-novel.club for assistance.

Thank you

Corrections to already published volumes should be reported to support@j-novel.club

@StabbyStabby119

Hello,

Please email support@j-novel.club from the email you used to register with J-Nobel Club.

We can correct this there. Thank you

@cavr Sorry about that! It may have gotten broken in the migration. I've fixed it now.

This issue should now be resolved.

@pmaej I added volume 2 to a test account and it downloaded correctly for me. Have you tried logging out then back in, or using a different browser or an incognito window?

Ah okay, hopefully that can be fixed soon then as the subscription payments are still working for me so hopefully that would fix it.

I understand it might not be possible to know but is there any idea how long it might take for the save payments methods working across both coins and subscriptions? Just wondering if we are talking weeks or months.

Thanks

@rozbickon

Hi,

We are sorry you are encountering this issue. For all issues related to payments, please email us at support@j-novel.club

As it can involve sensitive financial information. It is not something we discuss on our forums.

Thank you

Also please note it is the weekend, and J-Novel Club works based on US business hours. So it will be addressed when business hours resume.

@myskaros Seems perfect! Thank you c: