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    • A

      J-Novel app not working (Google Play)
      • ArchWarlock

      2
      0
      Votes
      2
      Posts
      145
      Views

      Rahul Balaggan

      @ArchWarlock

      Hi,

      We apologize for any inconvenience caused. While this is still being looked into, based on other customer reports the following should work.

      1.) Restart the app by closing it and launching it.

      If that doesn't fix it, clear the application data.

      2a) On iOS: Delete the app from the home screen or under storage in system settings. Offloading the app will not clear the application data.

      2b) On Android: In system settings, under the storage tab of the JNC mobile app, clear storage and cache.

      We're going to keep looking into this and find any changes and fixes we can implement.
      alt text

    • M

      Estimate on when the bugs will be fixed
      • Michael Hochegger

      3
      0
      Votes
      3
      Posts
      237
      Views

      A

      Still waiting for them to fix my Amazon tablet problem don't see any resolution anytime soon. Only way I can read now is web.

    • K

      ETA on when Google SSO will be fixed?
      • Kasplat

      6
      1
      Votes
      6
      Posts
      402
      Views

      Shiny

      @RocK_M said in ETA on when Google SSO will be fixed?:

      @admin Will there be any compensation for us members who cant log in and read anything until sso is fixed?

      I pay a yearly fee and now its been almost 2 months of no access to my account.

      Have you tried using lost password facility or contacting JNC for alternative access?

      @Rahul-Balaggan said in [PLEASE READ] - Issues after extended Maintenance:

      @AsuraNemcha

      Hi,

      No ETA on that. If you are having trouble accessing the main site please use the forgot password link to reset your password. If you experience continued issues, please email support@j-novel.club

      Thank you

    • hasezoey

      Site hardly loading / timing-out when using IPv6
      • hasezoey

      3
      0
      Votes
      3
      Posts
      257
      Views

      hasezoey

      After creating this issue, i basically forgot about it with the fix of disabling ipv6 for j-novel.club.
      Recently i removed the block on ipv6 and did not have this problem anymore, consider it having been a intermittent problem which is now fixed.

    • A

      Subscription
      • Angelica Hernandez.rmi64nm

      2
      0
      Votes
      2
      Posts
      142
      Views

      Rahul Balaggan

      Hello,

      Please sign out and back in. It should now work.

      In the future if you experience any issues with your subscription please email support@j-novel.club for assistance.

      Thank you

    • A

      This topic is deleted!
      • arbitrarynumber

      1
      0
      Votes
      1
      Posts
      3
      Views

      No one has replied

    • Perplexed

      From Old Country Bumpkin Vol4 - Colour Images still use old character names
      • Perplexed

      3
      0
      Votes
      3
      Posts
      126
      Views

      pcj

      Corrections to already published volumes should be reported to support@j-novel.club

    • S

      Subscription payment
      payment subscription premium • • StabbyStabby119

      2
      0
      Votes
      2
      Posts
      159
      Views

      Rahul Balaggan

      @StabbyStabby119

      Hello,

      Please email support@j-novel.club from the email you used to register with J-Nobel Club.

      We can correct this there. Thank you

    • C

      Image (insert4) broken or missing on Arifureta Vol. 05 - Part 05
      • cavr

      2
      0
      Votes
      2
      Posts
      83
      Views

      myskaros

      @cavr Sorry about that! It may have gotten broken in the migration. I've fixed it now.

    • sorvani

      Forum seems sluggish
      nodebb forum • • sorvani

      3
      1
      Votes
      3
      Posts
      165
      Views

      Rahul Balaggan

      This issue should now be resolved.

    • P

      The Otome Heroine's Fight for Survival Volume 2
      • pmaej

      4
      0
      Votes
      4
      Posts
      188
      Views

      myskaros

      @pmaej I added volume 2 to a test account and it downloaded correctly for me. Have you tried logging out then back in, or using a different browser or an incognito window?

    • Perplexed

      Unable to purchase coins with Google Pay since website update
      • Perplexed

      7
      0
      Votes
      7
      Posts
      195
      Views

      Perplexed

      Ah okay, hopefully that can be fixed soon then as the subscription payments are still working for me so hopefully that would fix it.

      I understand it might not be possible to know but is there any idea how long it might take for the save payments methods working across both coins and subscriptions? Just wondering if we are talking weeks or months.

      Thanks

    • R

      Subscribed for another year a couple of days ago. Now can't read anything.
      • rozbickon

      2
      0
      Votes
      2
      Posts
      146
      Views

      Rahul Balaggan

      @rozbickon

      Hi,

      We are sorry you are encountering this issue. For all issues related to payments, please email us at support@j-novel.club

      As it can involve sensitive financial information. It is not something we discuss on our forums.

      Thank you

      Also please note it is the weekend, and J-Novel Club works based on US business hours. So it will be addressed when business hours resume.

    • T

      Sword Saint Adel's Second Chance Vol. 2 Part 8 is from the wrong book
      • TheWellingtonQuail

      3
      0
      Votes
      3
      Posts
      116
      Views

      T

      @myskaros Seems perfect! Thank you c:

    • E

      Broken Manga Downloads
      • endoftheline

      1
      1
      Votes
      1
      Posts
      112
      Views

      No one has replied

    • C

      D-Genesis Vol. 4 Part 12 does not display
      • Cats_in_charge

      2
      0
      Votes
      2
      Posts
      128
      Views

      Rahul Balaggan

      Hello,

      Thank you for reporting this. Please refresh your browser and try again. The part has been re-uploaded.

      Thank you

    • C

      xbox account
      • Cats_in_charge

      1
      0
      Votes
      1
      Posts
      99
      Views

      No one has replied

    • TUSF

      Pages Read progress error/bug for manga?
      • TUSF

      13
      3
      Votes
      13
      Posts
      667
      Views

      Shiny

      @Jonathan-Kayne said in Pages Read progress error/bug for manga?:

      Whats even more annoying is that as we can see in this discussion that this has been an issue for almost a year now. I feel they had plenty of time to fix this bug and as far as bugs go this one is pretty blatant.
      They could even get away with adding a "mark as read" option and I am pretty sure most of us would be content with that.

      Yeah making it easy to mark manga as read or unread would be an improvement.

      In the Android app you can mark novel parts as read/unread by holding down on the part listing, but only if you access it via the series listing rather than the recent parts listing. For manga it currently just says the feature is not supported though.

    • W

      Multiple new books not available for download
      • Wasson An

      3
      1
      Votes
      3
      Posts
      158
      Views

      myskaros

      Banished Former Hero 3 and Goblin Maiden 1 should both be available to download now!

    • F

      Got Premium but did not receive my coins
      • foxesdegens

      4
      0
      Votes
      4
      Posts
      209
      Views

      F

      @Rahul-Balaggan I wasn't aware of the work hours, sorry about that. I will wait until tomorrow then, thank you for clarifying.

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