Support

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  Report App Bugs Here!
  • Sam Pinansky  

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  @melchi said in Report App Bugs Here!: I can't get monday bookworm... it just hangs on member sign in. I used the same credentials on website and it works there... Close the app via the recent app list(square on Android/double tap home on iOS). Reopen the app and you should be able to sign in.
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  Report Website Bugs Here!
  • Sam Pinansky  

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  Pre-ordering premium ebooks does not always work from the end-of-chapter page. Well, it's been a long time since it DID work, I'll just say it's broken. As an example, today Bookworm P3V2 showed the "Premium Ebook" button at the end of the part 2. Clicking on that button went no where useful; a blank page. To actually pre-order, I have to go back to the chapter's main page, https://j-novel.club/c/ascendance-of-a-bookworm-part-3-volume-2-part-2 , then scroll through the "buy" options to find "READ PREPUB NOW" button for P3V2, click on THAT, which takes me to https://j-novel.club/v/ascendance-of-a-bookworm-part-3-volume-2 , which displays the various pre-order links (only when the pre-order date has been set). The pre-order link there works... The problem seems to be in the "mypage/redeemCredit" page. I can't give you a link for Bookworm since I've already placed the order, but it is similar to https://j-novel.club/mypage/redeemCredit?title=a-wild-last-boss-appeared-volume-2-part-1 . It's been like this for over a year, but the work around of going back to the chapter main page has continued to work, and it wasn't COMPLETELY annoying. But, if you're sniffing around for things to fix...
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  Purchase Twice
  • Farmerdad  

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  @Farmerdad Looks like I lied, after rechecking, even though it gave me the error it still ate the credit. Emailed support and they reissued the credit and said they were taking steps to prevent this in the future. Though other than doing what I did and creating duplicate tabs for the same volume before redeeming, it should be as Rahul-Balaggan said.
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  Complete Books? Where are they??
  novel complete series • • RahTheShah  

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  Yeah, I would happily drop money into a KickStarter to get the author of Second Life to write a completion of the story.
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  Lazy Dungeon Master Volume 2 not available at Amazon
  amazon amazon kindle • • jlagedo  

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  @jlagedo Hello, Please refer to the following topic: https://forums.j-novel.club/topic/3391/books-preorders-missing-from-amazon?page=1
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  DRM Issues with Kindle
  • goldenargo85  

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  Download the epub directly to your Android device and go to open it. It will then offer to upload a cloud copy to Play Books if you try to open it in that app. It will end up in an uploaded folder on the Play Books app allowing you to download to any device from your Google Account. Afaik this has a higher allowable file size than email to Kindle.
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  This topic is deleted!
  • LeftyHandCream  

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  No one has replied

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  How do I downgrade?
  • rkkn  

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  Only other option would be to email support@j-novel.club and ask for it. But this would be a decision from base to base. They surely would need to look into premium credits, if you sued them or something else.
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  Wrong version number in Smartphone volume 5
  • saskir  

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  @myskaros I assume someone got trigger happy and just upped the version number for a minor change. Instead of 1.1 we got a 2.0. Although this makes me wonder how minor a change is for a 1.0.1 like in realist hero 3 and 5. Although it doesn't really matter as it signals something got corrected.
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  quick question about schedule
  • chavex  

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  @chavex said in quick question about schedule: @jpwong thanks I see there was a new post created after my question, that solves my inquires good to know. I was a bit confused since the only source I had was when you read about becoming member, it says the following info: Weekly releases of ~40 pages a week per series, tons of series to be announced (link here). I know it isn't clear, but they do weekly updates to VOLUMES being translated. JNC doesn't commit to a time between volumes (too many variables) - if they have the license and it's been released in Japan, it's usually 2 weeks between volumes. Bookworm is the exception, the team is attempting to present parts without breaks - it's a goal, not a commitment (and so far they've delivered...but in this industry such performance is unprecedented!)
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  Can I not use the android app if I sign in to website with Google?
  • Peteed1985  

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  @Terabyte After doing that still didn't work but I worked out the issue -_- somehow a space was after the email address and a space isn't part of my email and the site was counting it lol
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  Charged Twice for membership
  • bonafideturtle  

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  Please send an e-mail from your account to support@j-novel.club and someone can get it sorted out for you.
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  Ascendance of a Bookworm Part 1 Volume 3 Bonus2 Image
  • PanJan  

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  @PanJan @_08 I have uploaded a new version of the premium EPUB with a fixed image.
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  I refuse to be your enemy not uploaded
  • AnimeJ  

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  Sorry for the inconvenience, premium volume 2 should now be available.
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  What exactly are my benifits? Reading previews? WTH?
  • Furi-Yuri  

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  Hello, Volumes are available to read for members while they're being translated. After the book is fully released and available for purchase, they expire shortly thereafter and can only be read if you buy it or wait for the series to go on catchup. However you should be able to read more then just the preview (part 1) for many series, including all series currently on Catchup, and all of the recently announced Anime Expo Titles. Additionally when you signed up you should have received 1 premium credit , which allows you to purchase any premium e-book, on the site, you will get another credit on the 15th of every month. If you are unhappy with the membership experience on the site feel free to send an e-mail to support@j-novel.club to request a refund. If you have any other questions please let me know. Edit: To expand a bit about premium editions, sold on the site, I will post a comment I have posted on another topic: spoiler
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  Infinite Stratos Volume 8 missing from Amazon Kindle store
  • rerdey  

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  Hi! Please see this News topic for more information: https://forums.j-novel.club/topic/3391/books-preorders-missing-from-amazon
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  Seirei Gensouki: Spirit Chronicles Volume 4 not available in Kindle store
  • Mdick99  

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  @Mdick99 If you’re a J-Novel Club member, then I recommend buying the premium ebook straight from JNC. Volume 4 of Seirei Gensouki in particular has 4 bonus short stories and a bonus color illustration that are exclusive to the premium version and aren’t available on Kindle. Here is the list of bonus exclusive content: https://forums.j-novel.club/post/2239 Also, there’s no local taxes when buying from JNC, so it’s likely cheaper than Amazon, as well as having better image quality and DRM free.
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  Want to login on IOS app but my account is linked to Google.
  • Cmerodio  

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  No. Before I log with my Google account I tried to register with my email. So I got a mail with a link to "confirm my mail" but when I clicked on the link it suppose to take me a windows who might have a message with something like "Email Confirm" but instead it Says "token error" and a somo lines of codes. I tried to resent the mail to confirm but always do the same so tired of that I decide to log in with my Google Account and then where no problem. I do the same as you... I set a password but i just can't log in the app.
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  iOS iPhone XR black page except cover
  • CatCat19  

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  its a problem started 3-4 months ago and still going on. idk but if you want to use dark mode, you have to change to normal than dark again. Every single time.
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  Policy about posting links to Novel Updates?
  • tgquan67  

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  Since this topic has been addressed I will be locking it down.