Yea logging out and then back in should be the first troubleshooting step. You don’t need a subscription to read prepubs for volumes you bought though, if you want to cancel the subscription and get a refund the support email may be able to help you.
Just like restarting a program or rebooting your computer are common "first steps".
As Crimson Wise said, the ebook we created mistakenly starts near the end of the book on some ereaders, where the color images were. This was due to a minor quirk in how those readers determine what the first page of the ebook should be and is related to the fact that JNC moved the color images in the back a couple years ago.
The premium ebook has been updated (v1.0.1), and we are in the process of uploading the update to the webstores as well.
@SamW77 just want to confirm they're errors in the downloaded epub, not the parts read in the app/on the website right?
If so, send an email to email@example.com
I typically include the series and volume (if limited to a single volume's errors) as the subject then list the relevant chapters and a little bit of context to help them find the relevant part (like in one of the corrections threads for prepubs, just with a chapter instead of a %)
@Vilidious Can you please email us at firstname.lastname@example.org? Payment-related issues frequently require us to ask about personal details in order to troubleshoot, so the public forum isn't really an appropriate place to discuss this.