@kevinjamesmaguire For the record, to cancel your subscription, go to your user page. Click on 'Billing' (from the menu on the left), then 'Cancel Subscription' (one of the buttons in the top right).

If you want a refund, however, then you should email support as Kurzaa suggested.

For the availability of Hell Mode: Currently, the Reader's Library (Available to either 'reader' subscription) does not include that series.

The non-reader (and combined) subscriptions do apply to the series, but only during the pre-publication period of each volume (it varies a little, but approximately 4 months before publication to the middle of the month after publication). During that time, subscribers are given early access to the book, with one chunk being made available each week until the entire book is readable.

Unfortunately, none of the series is in this window - Volume 11 left pre-publication last month, and volume 12 has not yet begun its pre-publication period.

Purchasing a book does give you permanent access to it without requiring an active subscription - both online, and a downloadable copy. There is a subscriber discount for purchases... But, honestly, if you're only interested in that one series, you're better off asking support to refund the subscription and then buying the books individually at full price.

@Rahul-Balaggan I can confirm I can download it now, thanks for the help.

@GeorgeMTO bad choice of words on my part then. My apologies for the confusion. I guess it is not available on all the stores yet and that is why the links aren't up yet then. Fair enough

Hello,

I have forwarded this topic to Dev, if they have further questions, they will ask.

Thank you

@Rahul-Balaggan working now, thank you

Still not working for me (tried loading Ascendance of a Bookworm manga)

@J-H-rbvg8ss There was a glitch last week as got pointed out in the volume discussion topic. They accidentally skipped a week, so they replaced it with the correct part. If you go back to part 8, you'll receive new content.

@myskaros So they appear to be on the store and buyable now, but they no longer link together as a series or recognize old volumes. Is that an amazon or Jnovel issue?

@Hikikostory They don't do billing questions on the forums in case they need you to provide sensitive information in order to verify things.

As pointed out earlier though, coins are distributed on the 15th of each month for that billing cycle, so if your billing cycle falls in the later half of the month (your post implies your billing cycle is on the 16th of the month), your billing cycle's coin distribution would actually be next month.

by chance, i can do it from the web browser on the talet!

Landscape on Vivaldi web browser
https://1024terabox.com/s/11bhsBAn8zGq7fwExeUi9-g

@Phredis

Hi, it was also reported in our Discord Server. That escalated the issue to the manga team.

@amirul No they reddid the membership tiers in October. You can check out the forum post about the news here https://forums.j-novel.club/topic/9661/important-update-new-subscription-tiers-readers-library-now-live-as-of-october-3-2025

@shanadir

Hi,

This could be a few different issue. I will offer 1 suggestion below for a potential fix (for android devices).

If that does not work (or if you are on IOS). Please email us at support@j-novel.club with screenshots of the series tab in the app.

It may just be an issue of needing to refresh the app.

To do so, delete and reinstall to clear the cache data.
If you are using an Android device, please also go into Settings > Apps > J-Novel Club > Storage > Clear data

@Travis-Butler There used to be a bug with the site that if you happened to click a particular set of things in a specific order it would log you out without pressing the logout button. I know they fixed that one, but it took a decent amount of time for anyone to figure out what caused it because it looked random to most people.

Unfortunately, our app is intended for use on Apple iOS and AndroidOS devices. While Amazon's FireOS is based on AndroidOS, because it is not the same system, we cannot guarantee that our app can run on it. Our best recommendation is for you to use a different device that is running iOS or AndroidOS, or visit our website on your tablet instead.

@SamW77 Hello,

This is something we are aware of and working on. We do have this graphic:
While we can't show this graphic during the subscription change process. Since that entire checkout is fully handled by Stripe. We are looking for ways to showcase the descriptions of each tier in such a way as to make it easier to know what tier offers what. Thank you

image.png

@Rahul-Balaggan Thanks for the reply. I like collecting series in the same format. It's more aesthetically pleasing to me. Now that I know it's a temporary measure, I don't have to restart my collection.