• 0 Votes
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    Rahul BalagganR

    @KeksDesTodes

    Please, no trouble at all!

    We are happy that everything is A-Okay. If you spot any issues in the future please it any part. Please let us know.

    You are likely to get a faster answer if you email support@j-novel.club

  • My subscription isn't being recognized

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    Rahul BalagganR

    @LightningLeaf

    Hi,

    You are going to want to email support@j-novel.club

    We do not want to discuss private financial information on the forums.

  • My Quiet Blacksmith Life Vol 11 ToC Link

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    I

    @pcj oh ok. Thanks for letting me know. Never submitted a bug for a book before so didn't know. I'll send an email. Thanks!

  • Brave Browser Dark Mode Compatibility

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    No one has replied
  • Please fix your App I can't read it on my Amazon app for months

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    K

    I have no issues with using the app on my fire tablet. Typing this up right now. However, I did install the play store using some application on my computer when I first got my tablet. That way I could load the j-novel app without side loading. Pretty sure it has never prevented updates from Amazon either.

  • Coin Email Receipt Shows Wrong Purchase Price

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    Rahul BalagganR

    @cjh

    This should now be corrected.

  • D-Genesis Volume 9 on Amazon

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    myskarosM

    @vorduran We highly suggest buying books on another platform other than Kindle, or buying the book directly on our website then sending it to your Kindle. Amazon is historically not a reliable platform, they have rejected our books for arbitrary reasons before, and lately they appear to be shadow-rejecting our final published books without informing our ebook distributor, giving us no chance to rectify any issues before the book's release date.

    There's just really no winning with Kindle; if you try to lodge a complaint, Kindle support will claim that it's our fault for not sending them the final ebook, even though they are the ones rejecting our book.

    In any case, we have escalated this issue to our ebook distributor, and we expect it to be resolved within 2-3 business days.

  • Mobile viewer scrolling broken

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    H

    @Nutaris
    Thanks!!! I must have inadvertently pressed it before. You saved me

  • manga dl window keeps reopening

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    No one has replied
  • App search not workin?

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    Z

    I have the same issue. It seems like search and filter aren't working that well sometimes.

    Filtering "catch-up" still show other series.

    Searching by word doesn't work.

    I'm on Android.

    Edit: sometimes closing and reopening the app may work.

  • The Otome Heroine's Fight for Survival volume 5

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    M

    @Rahul-Balaggan The third party uploading agency also seems to be under the impression that the automatic update system should work. Unfortunately, it doesn't since those directions are the first thing I tried.

    And I understand, thanks for trying. I'll poke at Amazon CS for the update. I'll ask them out of curiosity if they know why the automatic update isn't available.

    Edit: That was naive of me. Of course they told me to clear my cache. My money is still on my "some kind of anti-tampering mechanic was triggered from replacing too much of the text at once" theory. Oh well, I have an updated version now, even on read.amazon.com and even without clearing my cache. Simply pressing the refresh button once (not even a hard refresh) on the tab I was looking at it on brought up the right book after my chat with CS, where they said they "pushed an updated version to my devices".

  • This must be illegal….

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    saffireS

    Seems like a question for Facebook, but you could send support@j-novel.club an email with the specifics as well so they can pursue the issue.

  • "Fullscreen" isn't using the whole screen

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    AliceCheshireA

    @SilverFuton said in "Fullscreen" isn't using the whole screen:

    As of checking today, the issue has been resolved. At least on Brave. Thanks!

    Looks to be fixed for me as well.

  • Coins are missing after purchase

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    pcjP

    @clarrbarr send email to support@j-novel.club - it'll require account information and you don't want to share that in the forum. They're really good about helping with this kind of thing.

  • Charged purchase for coins but didn’t receive them

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    J

    @Rahul-Balaggan noted, thank you.

  • 0 Votes
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    Rahul BalagganR

    Hello,

    This should now be fixed. Thank you bff or pointing it out.

    Our apologies for any inconvenience.

  • The Water Magician LN - Vol 5 - missing part

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    2 Votes
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    Rahul BalagganR

    Thank you for your patience. This has been corrected

    Thank you for your patience and apologies for the long wait. There was a miscommunication about the where the parts should be split that led to some missing text. But now the missing text for Water Magician Volume 5 Part 6 has been added in

  • 0 Votes
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    K

    @myskaros Thanks for the response! Glad to know that it will be fixed in the future.

    Thankfully, I have a slight backlog of light novels so I can afford to wait a bit. 😂

  • Crunchyroll store.

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  • Web reader: way to switch back to 1-column?

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    H

    @myskaros - perfect, thanks!