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    • Terabyte
      Terabyte @draconis72000 last edited by Terabyte

      @draconis72000 Fushi no Kami volume 1 prepub ended today. You've probably pre-ordered the volume but until it is actually out you won't be able to download it. The second credit disappearing sounds indeed like a bug though, so send an email just like @Rahul-Balaggan said.

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      • G
        gineraay last edited by

        When I attempted to register on this website's home page I was asked to confirm using the verification email. The problem is that the verification email has never arrived (I have tried 4 times). The main login does not work, stating that I need to complete the verification email.

        Meanwhile the same login to the forums does work?

        An email to support@j-novel.com about this was also not answered.

        Using Safari 13.1.2

        myskaros 1 Reply Last reply Reply Quote 0
        • myskaros
          myskaros Staff @gineraay last edited by

          @gineraay Hi there, the e-mail address is support@j-novel.club, not .com :)

          Whoever said nothing's impossible never tried slamming a revolving door.

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          • G
            gineraay last edited by

            Well that explains one part of my problem....

            Thanks

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            • Z
              zwabbit Premium Member last edited by

              The Discommunication entry on the Coming Soon! feed is using the Der Werwolf manga cover.

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              • S
                sivonen Premium Member last edited by

                Hi, I have purchased Arifureta: From Commonplace to World's Strongest: Volume 1 using Premium. When I open the file it is Grimgar of Fantasy and Ash level.6 Towards a Glory Not Worth Taking.

                I have tried three different times: macOS 15.7 with Safari 14.0.1; iPadOS 14.2 with Safari; and finally with macOS 15.7 using Firefox 83.

                Thank you for your time. Tarik

                myskaros 1 Reply Last reply Reply Quote 0
                • myskaros
                  myskaros Staff @sivonen last edited by

                  @sivonen Hi, sorry to hear that you're having trouble! Can you please send an e-mail to support@j-novel.club? We can help troubleshoot more in-depth via e-mail.

                  Whoever said nothing's impossible never tried slamming a revolving door.

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                  • Terabyte
                    Terabyte last edited by

                    It's been about ~18 hours since I last received any kind of email notification from this forum despite the topics having new replies. Is anyone else having the same issue? 🙄

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                    • M
                      Mikiko Ran Member last edited by

                      I'm unable to change my payment method. It's giving me Failed to update payment method: No such token: ; a similar object exists in test mode, but a live mode key was used to make this request. error.

                      myskaros 1 Reply Last reply Reply Quote 0
                      • myskaros
                        myskaros Staff @Mikiko Ran last edited by

                        @Mikiko-Ran Thanks for letting us know! We believe we've fixed the problem, can you try again?

                        Whoever said nothing's impossible never tried slamming a revolving door.

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                        • M
                          Mikiko Ran Member @myskaros last edited by

                          @myskaros Thanks. Just retried, it worked now.

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                          • M
                            Mikiko Ran Member @myskaros last edited by

                            @myskaros Now it's giving me a 'must subscribe to read this part" error... How long before the subscription gets registered?

                            myskaros 1 Reply Last reply Reply Quote 0
                            • myskaros
                              myskaros Staff @Mikiko Ran last edited by

                              @Mikiko-Ran What series/volume/part are you trying to access? Can you take a screenshot of the error message? You can also e-mail support@j-novel.club for assistance if you don't feel comfortable posting stuff in these forums.

                              Whoever said nothing's impossible never tried slamming a revolving door.

                              M 1 Reply Last reply Reply Quote 0
                              • M
                                Mikiko Ran Member @myskaros last edited by

                                @myskaros Looks like just have to relogin. Will take note of the email for future use.

                                myskaros 1 Reply Last reply Reply Quote 0
                                • myskaros
                                  myskaros Staff @Mikiko Ran last edited by

                                  @Mikiko-Ran So everything is working now? Great if so!

                                  Whoever said nothing's impossible never tried slamming a revolving door.

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                                  • R
                                    Rexclamation.aghrl8n last edited by

                                    I can’t get the new website to work on either chrome or safari on my iPhone. I’m trying to read Ascendance of a bookworm, I don’t know if that makes a difference, but all of the pages are blank and I can’t scroll.

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                                    • myskaros
                                      myskaros Staff last edited by

                                      Hi everyone!

                                      Since we just launched our new website less than 12 hours ago, we'd like all bugs and feedback about the new website to go in this forum topic!

                                      https://forums.j-novel.club/topic/3427/new-website-feedback

                                      This keeps everything in one place to keep track of issues, and it means you'll be able to see if others are having the same issue or if the thing you're experiencing is already being worked on!

                                      Thank you!

                                      Whoever said nothing's impossible never tried slamming a revolving door.

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                                      • B
                                        Ben Scythe Premium Member last edited by Ben Scythe

                                        I keep getting Manga upside down. I'm using Microsoft edge browser on my Samsung phone. Also images are mirrored.

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                                        • S
                                          so424 Premium Member last edited by

                                          Under User, sometimes there is the error "An unexpected error has occurred." and nothing loads.
                                          When it does load, it says I'm not following any novels.

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                                          • B
                                            blohmiller Premium Member last edited by

                                            I'm having issues with the new reader this morning, (on lap top using chrome) up till today it's been ok but now reading left to right it won't jump pages with mouse or buttons on keyboard It will scroll if I go to top to bottom reading but not left to right. The last week or so it's not been saving my location when I close out and come back the next morning I'm back at the beginning and I have to try and find where I left off at.

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