Cannot access some of my previously read books
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Got an error saying "A server error occurred while trying to fetch part data" when trying to access certain parts of the book I screenshot. Most particularly part 10 since I wanted to read it.
Screenshots to follow:
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Another weird thing: the issue happens on the mobile app, mobile web, and desktop web.
Here's a screenshot from desktop web:
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@torrmercury Did you purchase that book through J novel club? If you didn't, you aren't supposed to be able to read it, prepub access has expired and it is not on catchup. The error message should be improved but not being able to read it is expected. If you have purchased it, you should be able to access the prepubs but you should probably click "user" at the top of the page and download the epub of the book from the list of books you own, that is the finalized version with all the editing complete and often with additional content.
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Hello,
Thank you for pointing this out. We apologize for the inconvenience, but we ask for your patience until the matter can be looked into and addressed.
Thank you
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@Cooper-Cummings-gk5u8qq I purchased the book quite a while ago, and was reading it no problem until this morning. Thanks for the note about downloading it though, I'll do that for now!
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@Rahul-Balaggan No problem. Thank you!
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This issue should now be resolved.
Please check and let us know if there are any further issues for you.
Thank you
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@Rahul-Balaggan
I also had this error, but now everything works fine. Thank you for your hard work! -
@Rahul-Balaggan Works now. Thank you so much!