Sponger life vol 13 amazon kindle purchase only contains preview
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Hi,
Just bought this book on Amazon for Kindle but the contents only have the preview and not the entire book.
And just noticed the amazon page even only details the preview page count.
Can this be fixed?
Thanks.
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Hello,
We apologize for the inconvenience. We have contacted our ebook distributor to correct this issue on Amazon. The process to get the full book on Kindle has begun. We again apologize for the inconvenience this has caused, we hope Amazon will quickly process the full ebook file. Thank you for taking the time to point this out to us.
Thank you
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Are you able to confirm if this has been fixed yet? Still only have the preview. Amazon page has updated, do I need to do something on my end?
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As of right now we have not been informed that a fix has been implemented. This part of the process relies on Amazon themselves processing the file. Which in the past has taken a fair bit of time.
I will post in this topic when we are informed that an update has been processed.
Beyond that, yes when the update is processed you will have to either via customer support or manually pull for an update to receive the full file.
Thank you, apologies for the inconvenience.
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Hello,
This issue should now be resolved. You may have to manually go into your amazon account into your digital purchases and push for the updated ebook.
If you can not find the digital content section you may have to contact Amazon support and request them to push out the updated file to your account.
Sorry again for the inconvenience.
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Finally got it resolved.
Had to refund the book and repurchases it.
Thanks for the help.
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I have contacted support and got my previous order refunded.
Re-bought the book and it still is the preview.
Guess I need to try again tomorrow.
