[PLEASE READ] - Issues after extended Maintenance
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Oddity.
Purchasing from the User Library, where it's adding additional volumes, seems to be working just fine.
Purchasing from the series page gives a server error message.Failed to redeem volume: Server error. Try again later.
Except...the transaction did go through.
A page refresh shows the item as now being owned.
But every single item showed that error message.All your libraries are belong to us. | Those who do not read shall not eat.
Help me, Satomi-san. You're my only hope. | Fight! Yurika!
Croquettes, Baguettes, and Books, oh my! -
@jpwong said in [PLEASE READ] - Issues after extended Maintenance:
@AsuraNemcha Someone from the staff can clarify since I don't know the site backend at all, but I believe doing that basically sets a password for your account on JNC's site so that you can log in with the username/password method instead of Google SSO, it's not resetting your google account password. It would mean you'd need to remember one more password, and I'm not sure if there could be any knockon effects once Google SSO starts working again
Hi there :)
Nice try but here the reply when i try to logg with Google SSO loggin and password : "Incorrect login or password".
Thx for your concern, tho. :)
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Been having intermittent issues with the subscribed rss feed (and had them immediately after maintenance which is why I think it's related), I got a 500 error when it was automatically refreshed ~10 hours ago and but when I manually refreshed ~8 hours ago it worked. I've tried refreshing manually a few times in the past half hour and have only gotten the 500 error (I know 500 is the generic error but felt it worth specifying since you might have others coded in to rule out)
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@Iciely Should be fixed now, it was still trying to get data from the old database
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Would be nice if in the calendar the 'Final chapter' info could be added again like in the pre-maintanance.
E.g. The Frontier Lord Begins with Zero Subjects (Manga) Volume 6 Chapter 5 is the last one of these volume but there is no info in the calendar any more. -
@Rahul-Balaggan It works again. I was able to buy coins now.
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Are things supposed to be back to pre-upgrade condition? Haven't seen any formal notices saying what the state of different features are and if they should be restored. I'm still seeing these issues when reading from the app (note: cleared the app data, uninstalled it, and re-installed, re-logged in multiple times) ...
- Some reading history has been restored (few random items), but not all of it, even recently read (less than 30 days)
- If I read new manga (not light novels), the progress is not tracked (remains black not green) but light novels are updating.
- I have errors when purchasing coins, usually on the 2nd chapter of a book when prompted. I go through the purchase process, and it will error, but the coins will still be added to my account. I will then get a different error when purchasing the volume with the coins, but the volume will still be unlocked to be read. When I check the account tab, the total credits have not decreased, but if I refresh it will drop to the correct value. So, the transactions are happening, the UI is just not updating. Sorry I didn't have the errors on hand, haven't need to purchase a chapter to re-produce and capture.
Appreciate the work your team is putting into this, just wondering what the status of things were. Might be good to post a new update outlining what you've fixed and what is still in progress. Thx
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Hi, we went right into a weekend and then into a federal holiday. Our IT team has been working through the weekend.
When business hours resume tomorrow I will get a sit rep from them and post.
Most of it is still a work in progress. Since we went straight into the weekend and this federal holiday.
Thank you for your continued patience.
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@everygamer said in [PLEASE READ] - Issues after extended Maintenance:
Are things supposed to be back to pre-upgrade condition? Haven't seen any formal notices saying what the state of different features are and if they should be restored. I'm still seeing these issues when reading from the app (note: cleared the app data, uninstalled it, and re-installed, re-logged in multiple times) ...
- Some reading history has been restored (few random items), but not all of it, even recently read (less than 30 days)
- If I read new manga (not light novels), the progress is not tracked (remains black not green) but light novels are updating.
- I have errors when purchasing coins, usually on the 2nd chapter of a book when prompted. I go through the purchase process, and it will error, but the coins will still be added to my account. I will then get a different error when purchasing the volume with the coins, but the volume will still be unlocked to be read. When I check the account tab, the total credits have not decreased, but if I refresh it will drop to the correct value. So, the transactions are happening, the UI is just not updating. Sorry I didn't have the errors on hand, haven't need to purchase a chapter to re-produce and capture.
Appreciate the work your team is putting into this, just wondering what the status of things were. Might be good to post a new update outlining what you've fixed and what is still in progress. Thx
In addition, the part numbers are still not indicated.
@Rahul-Balaggan I hadn't realised it was a long weekend in the US. I appreciate the team working through the weekend. I do have my doubts about their employer making these major changes the day before a long weekend though...
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@PinkShinyRose technically it started on Thursday and then such and such.
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@PinkShinyRose said in [PLEASE READ] - Issues after extended Maintenance:
I do have my doubts about their employer making these major changes the day before a long weekend though...
Just to clarify, the changes were on Thursday, not Friday.
So if things had gone wellish it had some time available.
Reading was functioning before Saturday.Not being on the inside of JNC it's hard to know what all went into the scheduling decision, but it wasn't as "They did what?!" as your comment makes it sound.
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@PinkShinyRose Yeah, its Columbus Day, Indigenous Peoples' Day in the US.
I feel bad for their team mostly because I think this could all have been caught during the testing phase before the upgrade, and then they wouldn't have had to work the overtime. I handle complex upgrades on systems for a living, and the number and varied types of issues they are seeing makes me feel things were not fully tested before they did the upgrade.
In any event I wish them the best and appreciate their hard work.
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@Geezer-Weasalopes I'd agree with that, plus it's very possible they have past year reading metrics and knew this weekend would be light for users, and a good time for them to do their upgrade if things went sideways and they needed more time.
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We all know they were holding this off until after Bookworm completed.
While it is a federal holiday in the U.S., that is all it is. Unless a business is government adjacent, the odds of it being a holiday at that company are exceedingly low.
On a more serious note, my reading history seems to be completely restored. Last time I checked it was all back except for a week-ish right before the update. Now it all seems to be there. Good work JNC IT team.
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@sorvani said in [PLEASE READ] - Issues after extended Maintenance:
We all know they were holding this off until after Bookworm completed.
Heh.
Just now a little humor does not come amiss.While it is a federal holiday in the U.S., that is all it is. Unless a business is government adjacent, the odds of it being a holiday at that company are exceedingly low.
From what we've observed in the past (comments by staff in the support topics) JNC staff do get the standard holidays off.
On a more serious note, my reading history seems to be completely restored. Last time I checked it was all back except for a week-ish right before the update. Now it all seems to be there. Good work JNC IT team.
They did say all along that the reading history was a gradual process given the number of records being transferred over; tens of thousands of entries.
Automation is wonderful; once started they could just let it run once they confirmed it was working.
So that didn't negatively impact staff ability to handle the unexpected weirdnesses that went down.
I'll agree on it being good work by the JNC IT team; it worked as planned. -
@Geezer-Weasalopes Can you let me know what volume exactly you were trying to purchase when it failed?
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@chocolatkey
Cooking with Wild Game (Manga) first five volumes; they all gave that message, but upon a page refresh showed the purchase as having gone through. Then I shifted to the User Library for the rest of that series.
Ascendance of a Bookworm (Manga) second part was the initial test to confirm it was where the purchase was being made and not just that it was manga; since I already owned later volumes I could test it via the User Library option.I did still need to do a page refresh in the User Library upon making the purchases for them to display as owned, but there was noting weird messagewise concerning the transaction.
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@Geezer-Weasalopes OK, that's useful to know. I think I know what the issue was, and it's fixed now. As you correctly assumed, it didn't actually affect the purchase itself.
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@sorvani said in [PLEASE READ] - Issues after extended Maintenance:
While it is a federal holiday in the U.S., that is all it is. Unless a business is government adjacent, the odds of it being a holiday at that company are exceedingly low.
I'm in the US. Almost every employer I've had over the last 30 years gave us most of the federal holidays off. So the above statement is questionable, or at least not universal in the least.
FWIW, I work in the IT industry and most (but not all) of my employers have been software development houses or service providers.
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@pcj said in [PLEASE READ] - Issues after extended Maintenance:
I'm in the US. Almost every employer I've had over the last 30 years gave us most of the federal holidays off. So the above statement is questionable, or at least not universal in the least.
The only company I worked at in my adult working life (also more or less 30 years) that had Columbus day as a holiday was the 6ish years I was at AT&T.
