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    Unable to purchase coins with Google Pay since website update

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    • Perplexed
      Perplexed Premium Member last edited by

      I mentioned this on the issues after extended maintenance topic but as I didn't get a response (I think it got buried under other comments) I figured I would make a separate topic for it. Since the update to the website I have not had the option to use Google Pay when trying to buy coins via the website.

      If I go to User -> Buy Coins and either select a set amount of coins or type in a custom amount and click Buy I am taken to a new payment page, on that page I have the option of either Card, Cash App or Amazon Pay. Google Pay is not listed.

      However if I go to User -> Billing -> Add Payment Method I have the option of Card, Google Pay, Amazon Pay or Cash App. So I feel like I should have the option to use Google Pay for buying the coins as well.

      I am using Chrome with AdBlock disabled on the site so I don't think that is the problem and as I could use Google Pay before the extended maintenance I don't think my country is the issue, especially since the option to use Google Pay is on the billing page.

      I noticed that Amazon Pay and Cash App have become options to pay with since I originally made the comment on the extended maintenance topic so could it just be that Google Pay option has been accidentally left disabled for the coins payment page or something?

      Thanks

      chocolatkey 1 Reply Last reply Reply Quote 0
      • chocolatkey
        chocolatkey Staff @Perplexed last edited by

        @Perplexed Would you mind sharing screenshots of each page?

        1 Reply Last reply Reply Quote 0
        • Perplexed
          Perplexed Premium Member last edited by

          I don't really have a place to upload images to so I can share them here, can I send them as an email to support@j-novel.club instead?

          myskaros 1 Reply Last reply Reply Quote 0
          • myskaros
            myskaros Staff @Perplexed last edited by

            @Perplexed Yes, feel free to send them to that email.

            Whoever said nothing's impossible never tried slamming a revolving door.

            1 Reply Last reply Reply Quote 0
            • Perplexed
              Perplexed Premium Member last edited by

              Thanks, I have sent them via the email.

              1 Reply Last reply Reply Quote 0
              • chocolatkey
                chocolatkey Staff last edited by chocolatkey

                @Perplexed We took a look, and unfortunately it doesn't seem like there are any controls we can adjust from our side to make it appear on Stripe's checkout. Unfortunately Stripe's preview of the checkout in our settings seems to assume you're on an Apple device, not very helpful. The culprit may be our taxation settings, but we're not 100% sure. We're going to focus on getting saved payment methods working again between subscriptions and coins, maybe the problem will resolve itself as we do

                1 Reply Last reply Reply Quote 1
                • Perplexed
                  Perplexed Premium Member last edited by

                  Ah okay, hopefully that can be fixed soon then as the subscription payments are still working for me so hopefully that would fix it.

                  I understand it might not be possible to know but is there any idea how long it might take for the save payments methods working across both coins and subscriptions? Just wondering if we are talking weeks or months.

                  Thanks

                  1 Reply Last reply Reply Quote 0
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