Suddenly not a member anymore
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Hello, I think I’m having a billing issue. My account was working fine yesterday, but today is the 16th. I can’t see a billing attempt on my bank, though. I did have two different cards on file as of last month. I’ve removed one now to simplify things.
How do I prompt the system to debit the monthly fee? And can we get it working before “Taking My Reincarnation drops at 1pm? :D
Oddly, the forum says I’m a premium member, but billing says I’m unsubscribed. Hope you can help.
Update: I received my monthly coins yesterday, but I wasn’t charged for the subscription. That’s a little odd, too.
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Hello,
We received your email, and we did respond, but the email was sent back to us an undeliverable.
I have resent that email.
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Hello,
That email was also sent back to us as undeliverable.
Could you please email us from a different email, and include the email you have associated with your J-Novel Club account?
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@Rahul-Balaggan I just tested and my email is working fine. After all, you received it from my mail server. However, I’ll do as you request.
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I’ve done as you requested and emailed you from a different email account. Hopefully, we can straighten out my account issues that way.
I’ve tested sending to the registered address and had no problems. It must be a backend issue between your server and mine. I’m glad I posted here so that we could work this out.
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I have received your email and responded.
