Got membership to read Hell Mode
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I bought the 2nd tier membership purely to read Hell Mode and it's saying I still have to pay to read it.
Is it not included in the membership?
Edit: Damn this website is so scammy they make it so hard to cancel subscription, so I am now going to have to phone my bank for a charge back and block future payments....
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Haven't looked at the new subscription model, but I am assuming you purchased the second tier of the new translations subscription, not the "reader" subscription that lets you read published series. That said, I have never had an issue canceling my subscriptions and if you email support, they will likely help to either refund your purchase on Monday or correct your subscription to cover the "reader" level.
Also, I would double check Hell Mode, as I don't believe all of the volumes are included at this time.
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@kevinjamesmaguire For the record, to cancel your subscription, go to your user page. Click on 'Billing' (from the menu on the left), then 'Cancel Subscription' (one of the buttons in the top right).
If you want a refund, however, then you should email support as Kurzaa suggested.
For the availability of Hell Mode: Currently, the Reader's Library (Available to either 'reader' subscription) does not include that series.
The non-reader (and combined) subscriptions do apply to the series, but only during the pre-publication period of each volume (it varies a little, but approximately 4 months before publication to the middle of the month after publication). During that time, subscribers are given early access to the book, with one chunk being made available each week until the entire book is readable.
Unfortunately, none of the series is in this window - Volume 11 left pre-publication last month, and volume 12 has not yet begun its pre-publication period.
Purchasing a book does give you permanent access to it without requiring an active subscription - both online, and a downloadable copy. There is a subscriber discount for purchases... But, honestly, if you're only interested in that one series, you're better off asking support to refund the subscription and then buying the books individually at full price.
