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    Just signed up for a premium sub, but my free credit didn't appear.

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    • V
      Vadara Premium Member last edited by

      Title says it all. I just signed up like ten minutes ago for a premium membership so I can get a free credit every month, but I was led to believe that signing up would instantly give me a free one. I don't have it. Any reason for that?

      1 Reply Last reply Reply Quote 0
      • myskaros
        myskaros Staff last edited by

        Hi there!

        Apologies for the problem! Yes, you are supposed to get a credit immediately upon signing up for premium. If you e-mail support@j-novel.club, someone can look into it.

        Whoever said nothing's impossible never tried slamming a revolving door.

        1 Reply Last reply Reply Quote 0
        • V
          Vadara Premium Member last edited by

          Thank you, I'll go do that right away.

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          • HarunaChieP
            HarunaChieP last edited by

            I had a similar problem since I signed up on the 13th but didn't get it until the 15th so I guess there's also that refresh period to reconsider

            Mostly lurking these days 👀 Anything about Otherside Picnic, feel free to ask me

            Otherside Picnic Discord server

            裏世界ピクニック | ガンガンONLINE - new chapter every month

            Rahul Balaggan 1 Reply Last reply Reply Quote 0
            • Rahul Balaggan
              Rahul Balaggan Staff @HarunaChieP last edited by Rahul Balaggan

              @harunachiep Actually as a premium member you should receive 1 premium credit the day you sign up (in your case the day you upgraded from "member" to "premium member"), and then you will continue to receive 1 credit on the 15th of every month.

              So if you signed up on the 13th you should have had 2 premium credits by the 16th, if not you should also contact support@j-novel.club

              Sorry but J-Novel Club does not publicly comment on any potential licensing decision or acquisitions.
              J-Novel Club, Future Volume Release Schedule
              Manga FAQ
              Premium Content List

              HarunaChieP 1 Reply Last reply Reply Quote 3
              • HarunaChieP
                HarunaChieP @Rahul Balaggan last edited by

                @rahul-balaggan Oh I thought it was a monthly thing only so that would mean the very first premium credit upon sign up is something else? I'll email them later on if that's the case.

                Mostly lurking these days 👀 Anything about Otherside Picnic, feel free to ask me

                Otherside Picnic Discord server

                裏世界ピクニック | ガンガンONLINE - new chapter every month

                1 Reply Last reply Reply Quote 1
                • X
                  xenotaku last edited by

                  Hey Guys,

                  Seems this is still an issue, I signed up for premium on the 9th and still no free credit. Also emailed support@j-novel.club but haven't even received a response, how long does it usually take to get someone to respond?

                  Thanks

                  myskaros 1 Reply Last reply Reply Quote 0
                  • myskaros
                    myskaros Staff @xenotaku last edited by

                    @xenotaku Hi there! I checked your account and added a credit. Normally, Sam handles account troubleshooting, but he's in Japan on business, which is why your email hasn't received a response yet. Thanks for your patience!

                    Whoever said nothing's impossible never tried slamming a revolving door.

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                    • X
                      xenotaku last edited by

                      @myskaros thanks for the help, I see it now

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                      • Raddenleggaz
                        Raddenleggaz last edited by

                        I have the same problem. I became a premium member 2 days ago and did not receive my premium credit.

                        myskaros 1 Reply Last reply Reply Quote 0
                        • myskaros
                          myskaros Staff @Raddenleggaz last edited by

                          @raddenleggaz Unfortunately, I can't resolve yours, you'll have to wait for your support e-mail to be addressed. Make sure you send one.

                          Whoever said nothing's impossible never tried slamming a revolving door.

                          1 Reply Last reply Reply Quote 0
                          • Raddenleggaz
                            Raddenleggaz last edited by Raddenleggaz

                            I've send an E-Mail 17 days ago and still have no reply about my missing credit..

                            1 Reply Last reply Reply Quote 0
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