Report Website Bugs Here!

chocolatkey

@JimmyD what day did you try to create the account initially?

myskaros

JimmyD

I believe it was on the first or second of July

A Former User

Are there any subscription problems right now? Website is not recognizing my sub. Can read on mobile though. Tried on Firefox, Chrome and Edge. My subscription was billed last July 10 according to my CC issuer.

Rahul Balaggan

@Mikiko-Ran-5k81t2l

Hello, please send an email to support@j-novel.club so your account can be viewed on the backend.

Thank you.

chocolatkey

@Mikiko-Ran-5k81t2l as @Rahul-Balaggan said, please send an email, but to support@j-novel.club. I know what the issue is, due to a security issue I had to wipe all google account associations, so some people who sign in with Google may have new accounts created (tell-tale random characters at the end of the username) if their account email doesn't match the Google mail

A Former User

Just sent the mail. Yeah, the numbers at the end was weird as well as my account being new when I know I have visited the forums previously.

SomeOldGuy

Pre-ordering premium ebooks does not always work from the end-of-chapter page. Well, it's been a long time since it DID work, I'll just say it's broken.

As an example, today Bookworm P3V2 showed the "Premium Ebook" button at the end of the part 2. Clicking on that button went no where useful; a blank page.

To actually pre-order, I have to go back to the chapter's main page, https://j-novel.club/c/ascendance-of-a-bookworm-part-3-volume-2-part-2 , then scroll through the "buy" options to find "READ PREPUB NOW" button for P3V2, click on THAT, which takes me to https://j-novel.club/v/ascendance-of-a-bookworm-part-3-volume-2 , which displays the various pre-order links (only when the pre-order date has been set). The pre-order link there works...

The problem seems to be in the "mypage/redeemCredit" page. I can't give you a link for Bookworm since I've already placed the order, but it is similar to https://j-novel.club/mypage/redeemCredit?title=a-wild-last-boss-appeared-volume-2-part-1 .

It's been like this for over a year, but the work around of going back to the chapter main page has continued to work, and it wasn't COMPLETELY annoying. But, if you're sniffing around for things to fix...

A Former User

This post is deleted!

SomeOldGuy

@SomeOldGuy Additional information.

The end-of-part page includes the part number in the link, i.e., https://j-novel.club/mypage/redeemCredit?title=i-shall-survive-using-potions-volume-5-part-3 . If the link is shortened to remove the "-part-3", it works. The page generator is including information in the URL that the target page cannot deal with, resulting in a blank page when the link is clicked.

However! If you do that, the target page doesn't notice if you've already pre-ordered, so it will go through all the motions of the transaction. The end-of-part page should have said the book was already in my library, but didn't. I wasn't paying attention, so I don't know if I ended up apply a second credit agains Potions v5.

John Hackett

I get an error message when I try to download Clockwork Planet Volume 2 from my Library.
{"error":{"name":"Error","status":500,"message":"Corrupted zip or bug : unexpected signature (\xDA\x7D\x6C\x20, expected \x50\x4B\x03\x04)","error@context":{}}}

myskaros

@John-Hackett Looks like it was a problem with the upload. I was able to replicate the error you saw. I reuploaded the epub and got it to work, so it should be fine now.

John Hackett

@myskaros Great =) Thanks =) Is there an easier way to report broken links? If not, it might be a good idea to implement something for that, to streamline the process and make it easier to handle =)

Caerold

I keep getting an error when trying to read
https://j-novel.club/c/bibliophile-princess-voluome-1-part-1/read

Error Page
Dog Song Plays in Background...
Become a J-Novel Club Member

despite

My Current Plan
Premium Membership
Renewal Period: Yearly
Next Billing Date: Sep 11th, 2021
Status: Active

notice the error in the spelling
I get similar errors trying to read ANY of this LNs links (even when spelled correctly)

_08

@Caerold said in Report Website Bugs Here!:

Premium Membership

Doesn't matter because the first part is free for everyone.

Dog Song Plays in Background...

The title is region-locked and geolocation sucks. You can make sure that's the case by trying other titles unavailable in Japan (e.g. bakarina or beast head) or looking at response to /partData request in browser's developer tools.

If you're not in Japan try changing IP address or maybe email support and/or someone in particular and provide them with IP.

Caerold

@_08 They region locked the LNs o.0
Is there a list?

Yeah, I live in Japan.
I just bought a year's premium sub for the first time and NOW I find out some items are region locked?
Does that mean I can't buy the premium from the site if I like it? I know Amazon doesn't give a crap where I live.

...yeah, Bakarina is locked for me, too. WTH
I'm REALLY starting to rethink my sub... or I would be if I hadn't been reading other prepubs just fine all week

Wellwisher

@Caerold said in Report Website Bugs Here!:

Is there a list?

As far as I know, Ichijinsha doesn't allow JNC to distribute translated versions of their novels in Japan

Which are:

Apparently it's My Fault That My Husband Has The Head of a Beast
Bibliophile Princess
My Next Life as a Villainess: All Routes Lead to Doom!
The Tales of Marielle Clarac

Novels licensed from all other publishers don't have this limitation

Caerold

Ah, crap, Marielle Clarac too? That and Bakarina make two series I've been buying regularly on Amazon and one (Biblio) I was hoping to start reading this week. Its not as if I can buy an English translation just cause I live here. Reading the Japanese LN takes me too darn long to stay immersed at my E.S. kanji level. Well, if the list is actually that short (4 series) I'm no longer worried about getting my money's worth. I hope the website still lets me use credits for these and its just the prepubs/catchup that are locked out. Otherwise I'll just have to continue snagging digital releases from Amazon.com site.

_08

@Caerold said in Report Website Bugs Here!:

I know Amazon doesn't give a crap where I live.

It certainly did give a crap when I tried to buy US-only LN once.
As for JNC releases, they try to post it Internationally and you may even be able to try getting it from amazon.com, but Ichijinsha titles aren't available on .co.jp. You can probably get premium epub too because geoblock doesn't exist or easier to bypass.

Well, if the list is actually that short (4 series)

Yes, it's only those four at the moment.

Caerold

I have US credit card and US address so easy to purchase digital content from the US site despite my IP. I don't actually have a JP cc but its easy to pick up a giftcard for the JP site at any conbini -- mostly I use this for physical goods, tho. I can't use sites like CR due to geocrap but I've never tried to use any SW to avoid that. I try to support the folks that make my hobbies easy to access where I can.

It was NOT a fun discovery to find out about the locking after subscribing, tho. If I'd discovered that on the first day I'd probably have been smashing on a chargeback button, but I've already read like 4 entire prepub novels this week. I'd MUCH rather be reading on my Kindle than my phone or PC, so I'll surely continue to purchase on release, if only to reread later.

edit: ...sorry, I guess this topic is no longer relevant to this thread. Ya'll really oughta warn a person first, tho