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- old card had changed and subscription ended
- attempted to resubscribe with new card
- payment does not go through via new card
- enabled google pay
- google pay verifies my card works
- all payment methods removed
- bug 1: failed attempts to add a new payment method creates new overlapping payment methods
- had to remove same method many times to see it cleared
- added new payment method as google pay
- payment method accepted (the 0 eur transaction succeeded)
- bug 2 (?): payment method is shown as the new card
- google pay is connected to it, which should be irrelevant to this site
- expected: google pay shown instead of the card connected to google pay
- assumption: the website drags the card details from memory and tries to use it instead of google pay?
- attempting to resubscribe with this payment method fails at payment
- assumption: still attempts to use removed new card instead of google pay
- this is known to fail from the start
Basically, I won't be able to resubscribe to your service due to this, as such I suppose I won't.
Maybe I'll come back again some day and see if it works then, but for now I don't think I'll be actively following this.
I already spent likely a couple of hours on this and took into use a service I didn't really need (google pay), after all.
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@Vilidious Can you please email us at support@j-novel.club? Payment-related issues frequently require us to ask about personal details in order to troubleshoot, so the public forum isn't really an appropriate place to discuss this.
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Apostrophes not displayed properly when buying / preordering on the website.
Tested several titles with Firefox and Chromium. -
Ive been trying to read stuff and lately when I click on the links it opens like normal, but takes me to the last where you can click the next link and that's the only thing I can I see, no matter what part of what story I click on it does this. I haven't been able to read or navigate anything. I use Firefox and Windows 10
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Going to piggy back off the last post, having the same issue using Chrome and Windows 11.
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Same issue as the two above posts, all other site features seem to be working fine. Only when trying to read anything the only option is the blue menu display to go to the next part or go back to reading. Have tried several different browsers still the same.
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@WERELITE @Mindgames265 @momokol it sounds like you're having the same problem reported here https://forums.j-novel.club/topic/6696/directly-to-blue-end-screen-when-looking-at-stories-on-site
One of the staff has posted some instructions towards the end of the topic on how to get JNC a network file that might help them figure out what's going on if you want to try and help out. Otherwise you can take a look at some of the existing troubleshooting to see if you're getting the exact same errors if you try the steps.
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@jpwong
Actually I saw that post right after I made mine here and went ahead and sent them the requested info. -
@jpwong Awesome thanks! Not sure what the issue was, worked fine on the android app/same network. After trying several things what finally fixed it was a system reset. Ill chalk it up to some weird IT thing where turning it on and off again seems to fix it.
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@WERELITE We are trying to figure out what's going on. It seems to be rare, but we've gotten 3 reports in the past week or so of similar phenomena.
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Not sure if this is a bug, but certainly unexpected behavior on the website when browsing the series list (have seen on both Safari mobile browser and Opera on my mac when logged in - tested some other browsers as well):
Series that are publishing, but were on hiatus for a while like Otherside Picnic are still show up if I pick the hiatus filter. I have also seen some that are probably in hiatus (no Japanese volume in over a year even if their Narou page has plenty more for example), but still listed as current.
Granted, I’m sure it can be hard to tell and a publisher may say something different than what is findable online - so more unexpected behavior than a bug.
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@Spacebssn Ah yeah, that's something we have to manually set, so we're just behind on keeping statuses updated.
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@myskaros Thanks for explaining and I'll just double check via searching the web for now :)
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Web reader's font selector is broken on Chrome 114. Clicking on it shows a pull-down that instantly disappears. This happens even with all extensions disabled.
Worse, sometimes it will start randomly working again for no apparent reason.
This happens on Chrome 114. It does not seem to happen on Firefox 114, even with a bunch of addons running. I wonder if Chrome broke something in the latest update?
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I noticed the calendar doesn't automatically update anymore when parts are added/edited/removed. I need to manually refresh the page.
Looking at Chrome's console this is what I found:
framework-7dc87f959d860484.js:33 [Violation] 'message' handler took 172ms framework-7dc87f959d860484.js:33 [Violation] 'message' handler took 285ms framework-7dc87f959d860484.js:33 [Violation] 'message' handler took 206ms framework-7dc87f959d860484.js:33 [Violation] 'message' handler took 198ms [...] -
The Calendar is not showing the 1st of July, it did on the actual 1st of July but not since then regardless of whether it is showing or hiding older entries
Thanks
Martin
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I don't know if this belongs here but when I was browsing my library on my profile to see what I could buy for a book I came across this:
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@ondra3985 I believe that is due to volume 4 being a two-part volume (called "Acts" in this case).
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@TomOrr0W Thanks for the information, I hadn't thought of that at all.
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@ondra3985 we should still probaly fix that though so it adds in the "act". Thanks!
