Having trouble with being a member
-
Hi I'm trying to make payment to be a member and get access to your light novels but the system keep saying declined when I enter may card info. please help
-
Hello!
So sorry about the difficulties you are experiencing.
Since this involves sensitive information, please send an email to
support@j-novel.clubfor further assistance.Thank you.
-
@Rahul-Balaggan hi i already sent a message but no one is replying to my inquiry. i also tried to use a credit card but it is also not working. is there a problem with your site?
-
most probably, it's the bank the one withholding the payment. you should check if the cards are allowed for online use and what's the maximum amount you can withdraw
-
@alfonso_rd_36 i was able to use my card to other online transactions
-
@reikokuoni ok, I just commented because it took me a couple tries to become a member, because, as I said, my bank was being an ass
-
@alfonso_rd_36 thanks anyway... i'll just wait for the staff to reply to my concern really hoping that they can help me
-
@reikokuoni you're welcome, and you should try again after you gert answers regardless of them... your card might get acepted.
-
It is currently the weekend in the United States where J-Novel Club is situated.
They should be getting back to you when normal business hours resume.
Could be Monday could be later depending on how many emails they have to go through to get to yours.
Your patience is appreciated
