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    Unable to access Premium area?

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    • T
      Thomask last edited by

      Hello, my payment failed and I updated it earlier today. I'd just seen the notice in email this morning and was surprised that suddenly I couldnt access the Premium area.

      That said, I'd assume it was the payment but it's failed before where I had to re-subscribe and I never lost the access... so was curious.

      Can someone look into it for me please?

      Thanks. (points to the notification saying I've got a reply in a premium section... lol)

      What am I reading?

      1. Seirei Gensouki
      2. Realist Hero
      3. Wortenia Senki
      4. Fushi no Kami
      5. Arifureta
      6. By The Grace of Gods
      7. Ideal Sponger Life
      1 Reply Last reply Reply Quote 0
      • E
        EmpactWB Premium Member last edited by

        You’ll want to email support@j-novel.club to get that straightened out. Happened to me the other day and it was fixed inside of 20 minutes.

        1 Reply Last reply Reply Quote 0
        • chocolatkey
          chocolatkey Staff last edited by

          @Thomask Your premium member status has been restored. And I think I finally found the bug that was causing this, using your account as a test case.

          T 1 Reply Last reply Reply Quote 1
          • T
            Thomask @chocolatkey last edited by Thomask

            @chocolatkey said in Unable to access Premium area?:

            @Thomask Your premium member status has been restored. And I think I finally found the bug that was causing this, using your account as a test case.

            I'm so glad I could be of help.... at least it hopefully fixed it for others in the near future! ;)

            Oh, and thanks!

            What am I reading?

            1. Seirei Gensouki
            2. Realist Hero
            3. Wortenia Senki
            4. Fushi no Kami
            5. Arifureta
            6. By The Grace of Gods
            7. Ideal Sponger Life
            1 Reply Last reply Reply Quote 0
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