Wrong membership claimed


  • Premium Member

    I really need help here. Yesterday, I purchased a simple month membership so I could try the service. But today I found out that a whole year was charged in my credit card! I'm pretty sure I purchased only one month, but my account have the whole year now and now I've a pretty big debt in my card. I have not use the credits or anything else, is there something I can do about it?


  • Staff

    @FulleMi

    Hello,

    Since this involves financial information, please send an email to support@j-novel.club describing the situation for assistance.


  • Premium Member

    https://j-novel.club/upgrade lists monthly and yearly membership, I don't see a "one month only" membership option. However, you can certainly try asking for a refund and to cancel your membership.

    https://j-novel.club/faq states:

    How do I cancel my membership?
    Easy! (Maybe too easy…)
    Log in, go to your Account page, click on Membership Status, then click on Cancel Membership. Your My Current Plan should now say "Cancelled, Ending" instead of "Next Billing Date."
    Your membership will stay active until the end of the next cycle, then your membership will end. If you decide to change your mind, you can uncancel any time until the end of the billing cycle.

    As such, you can get one month membership by getting monthly membership and then cancelling the membership.


  • Premium Member

    Thanks, I will sene an email so I'd ask for a refund.


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