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    Subscribed premium no coins

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    • C
      Chimerawizard Premium Member last edited by

      After subscribing premium, I was given one coin. Not the premium voucher worth 699 coins but just a single coin.
      Thought it’d be 1398 coins for first month + sign up bonus.

      1 Reply Last reply Reply Quote 0
      • myskaros
        myskaros Staff last edited by

        Sorry about that! We are investigating this issue with new premium signups, and everyone who received the incorrect number of coins will get the full amount applied.

        For reference, you should get 699 coins immediately on signup, then another 699 coins when the monthly coins go out, which is on the 15th of the month (US time).

        Whoever said nothing's impossible never tried slamming a revolving door.

        A 1 Reply Last reply Reply Quote 1
        • myskaros
          myskaros Staff last edited by

          @Chimerawizard Just letting you know that you should have your 699 signup bonus coins now!

          Whoever said nothing's impossible never tried slamming a revolving door.

          C 1 Reply Last reply Reply Quote 2
          • C
            Chimerawizard Premium Member @myskaros last edited by

            @myskaros yes, I see them. Thank you.

            1 Reply Last reply Reply Quote 1
            • A
              aznxgirrl 0 @myskaros last edited by

              @myskaros Hi there! I have the same issue. I signed up for a premium account yesterday, but did not receive the 699 coins immediately into my account. Would you be able to help?

              myskaros 1 Reply Last reply Reply Quote 0
              • myskaros
                myskaros Staff @aznxgirrl 0 last edited by

                @aznxgirrl-0 Please send an email to support@j-novel.club. We are aware that this is affecting many new premium subscribers, so it would be better to email us so we can keep better track.

                Whoever said nothing's impossible never tried slamming a revolving door.

                A 1 Reply Last reply Reply Quote 0
                • A
                  aznxgirrl 0 @myskaros last edited by

                  @myskaros Got it fixed. Thank you!

                  1 Reply Last reply Reply Quote 1
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