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    Unable to read Ascendance of a Bookworm Part 5 Volume 2 on Google Play Book

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    • K
      KnotNorNot last edited by

      Unable to read Ascendance of a Bookworm Part 5 Volume 2 in Google Play Book. There are also review in the app saying they can't access the volume as well, so it's happening to multiple people

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      • Rahul Balaggan
        Rahul Balaggan Staff last edited by

        Hello,

        Thank you for reporting this.

        Can you provide any further details or screenshots of what is happening?

        Sorry but J-Novel Club does not publicly comment on any potential licensing decision or acquisitions.
        J-Novel Club, Future Volume Release Schedule
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        K 1 Reply Last reply Reply Quote 0
        • K
          KnotNorNot @Rahul Balaggan last edited by

          @Rahul-Balaggan
          Thank you for fast reply. When trying to access the book, it prompt this error message

          alt text

          I have tried to access the volume on multiple devices and it prompt the same error.

          The 'Get Help' button take me to this link:

          https://support.google.com/googleplay/answer/10563508?error=BAD_ACCESS_PREORDER&visit_id=638103473467362601-2947417721&p=books_issue&rd=1

          which I tried all the troubleshooting, but it does not fix the issue

          Rahul Balaggan 2 Replies Last reply Reply Quote 0
          • Rahul Balaggan
            Rahul Balaggan Staff @KnotNorNot last edited by

            @Sataporn-Chaochonpun-izp9b25

            Thank you, we see no errors with the listing itself, but we have begun contacting Google to see if they can assist.

            There may just be a Google error, and not one J-Novel Club can resolve.

            I will forward your image and message along.

            Thank you

            Sorry but J-Novel Club does not publicly comment on any potential licensing decision or acquisitions.
            J-Novel Club, Future Volume Release Schedule
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            • Rahul Balaggan
              Rahul Balaggan Staff @KnotNorNot last edited by

              @Sataporn-Chaochonpun-izp9b25

              Sorry for the second message, we do encourage you to contact Google if you can about this issue. Between support tickets from us (the publisher) and you (the customer) it willl hopefully get resolved sooner.

              Thank you

              Sorry but J-Novel Club does not publicly comment on any potential licensing decision or acquisitions.
              J-Novel Club, Future Volume Release Schedule
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              K 1 Reply Last reply Reply Quote 0
              • K
                KnotNorNot @Rahul Balaggan last edited by

                @Rahul-Balaggan
                I will do that then. Again Thank you for the quick response

                jpwong Rahul Balaggan 2 Replies Last reply Reply Quote 1
                • jpwong
                  jpwong Premium Member @KnotNorNot last edited by

                  @Sataporn-Chaochonpun-izp9b25 I'm guessing this is the version purchased from google play books itself (based on your comment about the review). Just thought I'd ask because play books does allow you to upload your own epubs into your library that you've purchased elsewhere (like from JNC directly).

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                  • K
                    KnotNorNot @jpwong last edited by

                    @jpwong

                    Yes, it is the version purchased directly from the google play book store.
                    I have just finished contacting with the Google support. Apparently, the book is still pending as a 'pre-order' even though it is released. the support told me that the issue should be resolved in 4 - 24 hours.

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                    • Rahul Balaggan
                      Rahul Balaggan Staff @KnotNorNot last edited by

                      @Sataporn-Chaochonpun-izp9b25

                      This issue should be resolved. If you still have issues, please let us know.

                      Thank you

                      Sorry but J-Novel Club does not publicly comment on any potential licensing decision or acquisitions.
                      J-Novel Club, Future Volume Release Schedule
                      Manga FAQ
                      Premium Content List

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