[Complete] Website and App maintenance!
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@jpwong said in Website and App maintenance!:
@AliceCheshire I believe their staff are involved in the upgrading, so while the weekend might be more preferable to us in terms of pre-pub activities, it's a bit of a problem for them because then they need to ask their people to work the weekend. It's better to do major rollouts on a weekday (and not a Friday) so that should something go wrong, you have all support options available whereas on a weekend, well if something goes wrong, the site would be down the whole weekend until someone who can fix it comes in to work.
I get that but it also seems pretty inadvisable to disrupt their own business for eight hours during operating hours. Disrupting your own business means no income during that timeframe. So if you're going to be losing money either way, it seems better to give staff the opportunity to earn some extra money doing overtime instead since disrupting your business runs the risk of turning potential or existing customers away.
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@AliceCheshire I would imagine that since the bulk of their LN sales (last we've been told about) is via Amazon I would imagine the lost revenue is not nearly as significant as you might imagine. Plus no matter when they do this it's going to inconvenience some of their customers. You could argue that their North American base may make up their largest customer pool, but those customers are also likely at work or school during the majority of the downtime, so if anything this is probably more inconveniencing for their European customers where the downtime covers the entire evening.
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@jpwong said in Website and App maintenance!:
It's better to do major rollouts on a weekday (and not a Friday) so that should something go wrong, you have all support options available whereas on a weekend, well if something goes wrong, the site would be down the whole weekend until someone who can fix it comes in to work.
For most things in IT or Software Development and assuming that it is a major update because of the large impact on their services, it should actually be done on a replica during the week to prove the process with support options available as you said. Then the live process should be scheduled for off peak hours with a simple rollback functionality ready to go in case somehow the live is different from the replica it was tested on.
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@sorvani That assumes you have sufficient hardware or cloud resources to have a replica like that to try it on. A smaller company may not have that option.
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@pcj said in Website and App maintenance!:
@sorvani That assumes you have sufficient hardware or cloud resources to have a replica like that to try it on. A smaller company may not have that option.
It does, but those resources are not expensive to spin up test, and delete. Any modern (< 10 years) software development organization should have designed with that in mind from the beginning. Other organization should be actively updating they design to handle it.
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This is a very silly conversation, FYI. It’s one outage, it’s only a few hours, and it’s the only time they’ve needed to do this in years, as best as I can recall. I’m sure they have reasons for it, and I trust that those reasons are good ones. No real need to try and publicly second-guess our way through their logistics. Maybe just let it be?
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@Dawnaxis said in Website and App maintenance!:
This is a very silly conversation, FYI. It’s one outage, it’s only a few hours, and it’s the only time they’ve needed to do this in years, as best as I can recall. I’m sure they have reasons for it, and I trust that those reasons are good ones. No real need to try and publicly second-guess our way through their logistics. Maybe just let it be?
this. so much this.
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@Dawnaxis said in Website and App maintenance!:
This is a very silly conversation, FYI.
What else are we supposed to do? Be productive at work? pshaa......
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Hello all,
We do apologize for the inconvenience. This particular time was decided upon after considering multiple factors.
Sadly at this point we are already in the thick of it. While we can't promise that something like this will never happen again. We can say that it should not at all be a frequent event.
For the time being we ask for your continued patience. At the end of this there will be a better J-Novel Club experience waiting for you. Mostly under the hood stuff.
Thank you
Sorry but J-Novel Club does not publicly comment on any potential licensing decision or acquisitions.
J-Novel Club, Future Volume Release Schedule
Manga FAQ
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@sorvani Your link takes a bit of work to make visibile
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@SomeOldGuy odd, it displays perfectly for me.
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@sorvani The issue is that it's a log-in-type site. If you're logged in, it works great. If not, not so much. After I logged in, it let me see the graphics is motion. Now, I'm not logged in, and I get a broken image.
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@SomeOldGuy I'm pretty confident I don't have a yarn.co account but it's playing fine for me, unless you mean you need to be logged into the forums for it to display correctly.
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The image embed isn't working for me either. Suffice to say whatever site (yarn.co?) isn't great for hotlinking.
Whoever said nothing's impossible never tried slamming a revolving door.
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Hello,
Our apologies for the inconvenience and appreciate your patience.
The maintenance time has been extended. No ETA as of right now on when it will be completed.
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@myskaros said in [Extended] Website and App maintenance!:
The image embed isn't working for me either. Suffice to say whatever site (yarn.co?) isn't great for hotlinking.
/shrug random gif was random
@Rahul-Balaggan said in [Extended] Website and App maintenance!:
Hello,
Our apologies for the inconvenience and appreciate your patience.
The maintenance time has been extended. No ETA as of right now on when it will be completed.
Someone fall asleep in the wheel?
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Thank you for taking the time to update us on the situation.
As for the software update - I think it's great that J-Novel is devoting resources to improving and maintaining the software. That's much better than not doing that. I also am glad that J-Novel Club is not a company that works people to the bone and demands overtime and weekends. Work-life balance is precious.
Keep up the good work everyone!
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@strangeattractor I think this is essentially the last of the major overhauls that they've been working on that started way back when they redesigned the site, deployed the new reader, API endpoints and switched from credits to coins, so these upgrades have been in the works for a long time.
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Bright side, it can't be as bad as, say, your parent company taking control of your Apple account when they acquired you, then years later forgetting to pay Apple after firing the guy responsible for it, getting your legacy apps yanked from the App Store right after you sell another customer on the system.
....Brightest idea to come out of that group was "Hey, why don't you manage your own Apple account?" ...Yeah, why don't we.
One more day until vacation
