[Complete] Website and App maintenance!
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[Update]
Hey everyone! As many have noticed, we have finished the recent maintenance. We updated a lot internally and will continue to get it back to 100%.
Known Issues:
- ePub downloads not available
- Calendar displays inaccurate names for parts
- Reading progress has not yet been migrated
- App release view lists unavailable future parts
- Password reset link issues
- Google Single Sign-On is not available
- Catchup parts cannot be read by subscribers (or anyone)
We will work on fixing these and other issues as quickly as we can.
By @Z-Goddard-3af292u
[Original Post]
Please be aware. The maintenance has been extended. No ETA as of right now.
[⚠️WEBSITE AND APP DOWNTIME] The J-Novel Club website, Online Web Reader, and Mobile Application will be offline during maintenance on Thursday, October 10 from 10 AM ET to 6 PM ET / 7 AM PT to 3 PM PT! Download ePubs if you want to read your books while our services are down!
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R Rahul Balaggan pinned this topic on
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For central Europe (CET) that's 4 PM till midnight.
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There's quite a few items on the calendar during that time slot... I'm assuming they won't actually be available until the maintenance completes, right? (Probably too much hassle to reschedule them all on the calendar)
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@pcj Oh they'll totally be available, you'll just have no way to access them lol.
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@pcj they'll be launched at a later time, but likely the next day or two as we catch up.
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Considering that JNovel doesn't do releases on the weekend, it really seems like it would have been a much better idea to schedule the maintenance for then rather than taking the site down for eight hours preventing people from reading releases scheduled during those eight hours.
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@AliceCheshire Staff is USA based so don't work on weekends.
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@AliceCheshire I believe their staff are involved in the upgrading, so while the weekend might be more preferable to us in terms of pre-pub activities, it's a bit of a problem for them because then they need to ask their people to work the weekend. It's better to do major rollouts on a weekday (and not a Friday) so that should something go wrong, you have all support options available whereas on a weekend, well if something goes wrong, the site would be down the whole weekend until someone who can fix it comes in to work.
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@jpwong said in Website and App maintenance!:
@AliceCheshire I believe their staff are involved in the upgrading, so while the weekend might be more preferable to us in terms of pre-pub activities, it's a bit of a problem for them because then they need to ask their people to work the weekend. It's better to do major rollouts on a weekday (and not a Friday) so that should something go wrong, you have all support options available whereas on a weekend, well if something goes wrong, the site would be down the whole weekend until someone who can fix it comes in to work.
I get that but it also seems pretty inadvisable to disrupt their own business for eight hours during operating hours. Disrupting your own business means no income during that timeframe. So if you're going to be losing money either way, it seems better to give staff the opportunity to earn some extra money doing overtime instead since disrupting your business runs the risk of turning potential or existing customers away.
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@AliceCheshire I would imagine that since the bulk of their LN sales (last we've been told about) is via Amazon I would imagine the lost revenue is not nearly as significant as you might imagine. Plus no matter when they do this it's going to inconvenience some of their customers. You could argue that their North American base may make up their largest customer pool, but those customers are also likely at work or school during the majority of the downtime, so if anything this is probably more inconveniencing for their European customers where the downtime covers the entire evening.
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@jpwong said in Website and App maintenance!:
It's better to do major rollouts on a weekday (and not a Friday) so that should something go wrong, you have all support options available whereas on a weekend, well if something goes wrong, the site would be down the whole weekend until someone who can fix it comes in to work.
For most things in IT or Software Development and assuming that it is a major update because of the large impact on their services, it should actually be done on a replica during the week to prove the process with support options available as you said. Then the live process should be scheduled for off peak hours with a simple rollback functionality ready to go in case somehow the live is different from the replica it was tested on.
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@sorvani That assumes you have sufficient hardware or cloud resources to have a replica like that to try it on. A smaller company may not have that option.
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@pcj said in Website and App maintenance!:
@sorvani That assumes you have sufficient hardware or cloud resources to have a replica like that to try it on. A smaller company may not have that option.
It does, but those resources are not expensive to spin up test, and delete. Any modern (< 10 years) software development organization should have designed with that in mind from the beginning. Other organization should be actively updating they design to handle it.
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This is a very silly conversation, FYI. It’s one outage, it’s only a few hours, and it’s the only time they’ve needed to do this in years, as best as I can recall. I’m sure they have reasons for it, and I trust that those reasons are good ones. No real need to try and publicly second-guess our way through their logistics. Maybe just let it be?
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@Dawnaxis said in Website and App maintenance!:
This is a very silly conversation, FYI. It’s one outage, it’s only a few hours, and it’s the only time they’ve needed to do this in years, as best as I can recall. I’m sure they have reasons for it, and I trust that those reasons are good ones. No real need to try and publicly second-guess our way through their logistics. Maybe just let it be?
this. so much this.
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@Dawnaxis said in Website and App maintenance!:
This is a very silly conversation, FYI.
What else are we supposed to do? Be productive at work? pshaa......
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Hello all,
We do apologize for the inconvenience. This particular time was decided upon after considering multiple factors.
Sadly at this point we are already in the thick of it. While we can't promise that something like this will never happen again. We can say that it should not at all be a frequent event.
For the time being we ask for your continued patience. At the end of this there will be a better J-Novel Club experience waiting for you. Mostly under the hood stuff.
Thank you
Sorry but J-Novel Club does not publicly comment on any potential licensing decision or acquisitions.
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@sorvani Your link takes a bit of work to make visibile
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@SomeOldGuy odd, it displays perfectly for me.
