[PLEASE READ] - Issues after extended Maintenance
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@Rahul-Balaggan said in [PLEASE READ] - Issues after extended Maintenance:
Hi, sorry but please try again (on the website) and let us know if it works. Thank you!
No. The website does not work on my end. Tested in three separate browsers (Opera desktop, Vivaldi desktop, Safari mobile). I've logged out and back in, reloaded the browser, and I get the same thing: I try to click on any of the novel parts (beyond part 1) and I get the message "You don't currently have access to this part. Buy the full volume or get a subscription to read it now!" Checking my user account I am a regular subscribed user through the 26th. It only gives me the option to upgrade my existing sub.
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Hello JNC Staff,
Once full-service has been restored, will there be any adjustments to timetables in terms of book release dates, or extending the time that regular and premium members have access to pre-published book parts, especially those that expire tomorrow? If not, would it be possible for regular and premium members to receive some number of free week long book rentals so we can catch up on what we missed that way? Thank you for your consideration.
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Hi,
My apologies but my comment that you are replying to was to ask if they could now purchase coins on the site.
As for your issue, please email us at support@j-novel.club you can directly be assisted there.
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A couple things I noticed right now:
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Before there were links when you clicked on an author's/illustrator's name for a given series that would pull up a search query with their name in it that would show all their works (LNs & Manga adaptations) that isn't working but that's just a convenience thing for us lazy folks so bottom priority.
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It looks like my most recent history for the past month or so is coming back since I can now see all the progress for the most recent volumes that were expiring soon is there now. Still can't log progress through browsers (Firefox on PC & Safari on mobile) but can mark progress through the JNC app on my iPad. All previous history like the first part for all previous volumes' history is still showing nothing on PC but somehow still shows correctly for all parts on previous volumes through the JNC app. I know this is an ongoing issue and since I updated the app and can view all previous history I feel this will eventually get fully sorted.
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Was making a list of all the upcoming volumes that were going to expire in mid-November starting with the manga versions. Neither on PC or in the app does recent history track and past history even on the app is missing. All the manga volumes are showing off expiration dates (Frontier Lord manga volume 6 & Now I'm a Demon Lord manga volume 8 both show expiring on October 30 while The Invincible Little Lady manga volume 5 shows it's expiring on November 06). And for some reason on Firefox (can't differentiate on the app) all the previous manga volume parts are highlighted in green as if they're currently available to read along with the actual currently streaming parts.
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I try to read something but it says I'm not subscribed. I already re-checked my profile and my subscription plan is still active.
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Please log out and back in. It will work now
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Hello, if you are still experiencing issues with signing into your account, resetting your password, or general Google SSO issues please email support@J-Novel.Club.
Support can assist you directly.
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Yesterday I read a couple LN parts via browser on my PC. Those parts did not have their read status when I went into that app this morning. I swiped through them in the app and now they show read.
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I don't know if anyone has mentioned it, but I'm unable to read anything on the app, in part it looks like a failed to load user data.
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Please go to the account tab of the app. Then in the top right corner there is a sign out button. Please tap that button and then sign back in.
If that does not work, please delete the app and download it again. Let’s know if the issue continues from there.
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Final parts of novels are no longer labelled as such. For example, part 12 of "Peddler in Another World" is just indicated as such in the overall title, with the window where a final part would be called out only filled with "Prepub Publishing". I realise this isn't necessarily the biggest priority, but it is a minor QoL thing that would be nice to see again. Will be disappointing having to find out the hard way that a particular volume's prepubs have ended.
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New issue, unsure if it's related but when trying to read the new hell mode manga chapter here https://j-novel.club/read/hell-mode-manga-volume-5-chapter-3 I get "Error 0NaN
no files found in directory /data/manga/5e1dae52-eecc-4eb7-8154-006a12d882a5"
Another new manga chapter (the new d-genesis) seems fine, if that helps inform anything.
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Will you be making an announcement when this is all fixed? It's very hard to keep track of progress when it won't save my place.
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@SolusVenator
Recent progress now restored and working for new novel chapters only, manga progress not saved. Also reading progress older than the currently released books not there.
(Old issue while you are looking at why the manga progress is not working. Many manga chapters wil not show as read completely even it you press the next chapter at the bottom. Random if it shows as completely read or 80-90% read when you complete the chapter. I state again this last bit is an issue that predates the web page maintenance) -
@SolusVenator it keeps coming up and people are forgetting the answers already given. But as stated just a couple messages back, this thread is long and confusing enough that it's hard to keep track of them all, so I can't fault you for it. :-)
My understanding is that the old bug where it got the page count wrong on manga needed a two-part fix. The first part was that the back end wasn't properly keeping track of the page count, so the front end could only guess (and usually got it wrong). This was supposedly fixed by the back end changes they just deployed this last week. But that change involved adding a field that didn't exist before to the manga records, and the front end doesn't know how to read that field. The fix to the front end is still pending (and taking a back seat to other changes that are more user-impacting like logging in and buying coins and so forth).
A little bit of that is guessing on my part, but most of that is based on bits and pieces of things I've seen said on the forum and on Discord by the developers. If I got any if that wrong maybe someone will step up with a correction.
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@Marius8 My previous reading log has been wiped out. I have no idea where I was on so many books. Both manga and light novels don't show any progress... I'm talking at least 20 current books I was in the middle of reading.
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Android (Samsung). Have already tried uninstalling the app and reinstalling twice.
If I go to the forums in a browser, my login and password work fine.
With the android app, my login and password work for reading content. But if I use the forum link within the app, it prompts for login/password but these never work, and using the "lost login" prompt from here never generates an email that allows changing the password.
Maybe the forum link within the app is pointing to a stale server instance?
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@Storm-Goldie-iskf5fz-0 said in [PLEASE READ] - Issues after extended Maintenance:
@Marius8 My previous reading log has been wiped out. I have no idea where I was on so many books. Both manga and light novels don't show any progress... I'm talking at least 20 current books I was in the middle of reading.
As has been stated, there is no tracking read status on manga at all right now.
All LN should have history back to early September right now. New reading of a LN in a browser on the main site does not track read history. But then in the browser, there has never been a way to see it normally, but it was always tracked before. Reading a LN in the app or in Crimson’s web app track status normally for everyone else. Are you sure your app is updated?
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@Rahul-Balaggan said in [PLEASE READ] - Issues after extended Maintenance:
ePub downloads not available
Calendar displays inaccurate names for parts
Saved part reading progress is reset
App release view lists unavailable future parts
Password reset link issues
Google Single Sign-On is not available
We will work on fixing these and other issues as quickly as we can.Another issue to check and fix to add to the list ...
Screen ON, keep screen on while readingAs it is now NOT working, and my screen dims and turns off if i leave the hanset aside for long ...
App last updated: 8 Oct 2024 version: 3.1.1Handset device; "Samsung" Galaxy Tab A7 Lite [SM-T225]
OS: One UI 6.1 (Android 14)
GPlay update: 1 August 2024Thanks!
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@sorvani
My reading "status" is ONLY PARTIALLY recovered!My NOT YET recovereted read STATUS list:
1 ~ The Apothecary Diaries: Vol 12 - Part 1 (may 24) up to P 13 [recovered from part 14 to 17]
2 ~ Chivalry of a failed Knight V 3 part 9 (Aug 9th) down ...
3 ~ Now I'm a Demon Lord! Happily ever after with monster girls in my dungeon: Vol 10 part 8 (Aug 2th) to down
4 ~ Lucia and the Luoom: Vol 2 part 9 (Jul 29th) down > to p1
5 ~ Knight's & Magic Vol 4 Part 14 (Jul. 26th)
6 ~ TEARMOON Empire, Vol. 13 (all read status missing)
7 ~ Private Tutor of the Duke's daugther Vol 13
8 ~ The Brilliant Healer's new life in the shadows V 4 Parts 1 to 7 (july 20th)
9~ ASCENDANCE of a Bookworm ALL 33 Vols ?___?
0__óhow its this even happened!!!!!!...
FANBOOK 4 (AoB) if I acces the book from "My library" on the App. ALL Parts are "unread"... but EXTRANGELY... if I do acces from the "Pre-pubs" (long press -Open Volume- ). ... All parts are mark as READ.
In fact! Any volume I've past read, ALL of them apear now as UNREAD when acessing them from "My Library"
