[PLEASE READ] - Issues after extended Maintenance
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@heimdal7 said in [PLEASE READ] - Issues after extended Maintenance:
Minor one. The page showing the daily prepub releases list everything as volume instead the part. For instance vol 30 part 8 of Smartphone is listed as just volume 8
Even worse, tapping on the green button for a release takes you to the series homepage, not the part; so you have to tap again on the individual part to read the release. Highly annoying.
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@mischa I also cannot login with Google quick button or when I type it in manually so I cannot access any of the books to read and I really don't want to create an new account because I will loose all my books and coin I have purchased so far. I really don't want to reset password but I cannot even find that. 😫 I miss my books
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Calendar: the new display, which centers everything in an individual release part in portrait mode on a tablet, is both harder to read and harder to use. (Also, as noted earlier, tapping on the green ‘read part’ button takes you to the series page and not the new part.)
Reading page: the drop-down menu for switching between parts is missing the part number.
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Followed series for future dated releases are not highlighting.
Issue experienced on firefox browser. -
I can login using the reset my password way because I'm using google for my account, but when I try to read something, it gives me "you need to be subscribed" error, which I'm sure I'm still subscribed
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@syilphion if you go to your account page and set a password, then log out and log in with that password, does that fix it?
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the progress of newly read stuff isn't saved either.
Just read V5C2 of the D-Genesis manga, and it is still shown as unread -
cannot login through google, cannot reset my password, and cannot read any material.
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Can we get an ETA on the google login? Since my account here is entirely linked to my google account, I can't login on the web, mobile, or anything in between. The only thing I can do is sit in the forums.
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I have a regular membership but can't read anything after the maintenance. Also not registering the fact that I have a membership even though I pad the fee last month
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On an iPhone, can't read anything, it shows an error message. I tried to go to my account to see if signing out and back in would fix it, but I cannot even get that far. going to my account gives an error as well.
edited to add this is using the app. haven't tried through the webpage yet.
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Looks like I'm not able to buy coins/books, I get "Unknown Error: 500" when I try
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@Marius8 Same here, only happens to reading progress for manga. The reading progress for novels works fine for me
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@LokiTheBookReader Update, it now let me buy coins, but it didn't apply the member discount
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@LokiTheBookReader Please email us with the full details of how much you should have paid and how much you did pay and we will issue a partial refund. Thank you
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@admin that fix it, thank you
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@Aquantis said in [PLEASE READ] - Issues after extended Maintenance:
On an iPhone, can't read anything, it shows an error message. I tried to go to my account to see if signing out and back in would fix it, but I cannot even get that far. going to my account gives an error as well.
edited to add this is using the app. haven't tried through the webpage yet.
I was having similar problems using the iOS app on my iPad. Then I noticed that I hadn’t update that app with the JNC iOS app release from a couple of days ago. I updated, and it works fine now.
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Google login button doesn't even appear, password reset didn't work because of "failed authorization"... So I guess I'm locked out. :(
Also, I've been subscribed for quite some time now but I never got the flair that I'm a member. That hasn't really hindered me in anything though, so I guess that's okay.
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Sorry for the inconvenience. Currently the only way to reset the password is on the user end. Several others have reported success with the password reset email after the 5th or 6th attempt. While we know this is not the best way to go about this. Currently while the backend is being worked on it is the best solution available. We do apologize for the inconvenience. We hope to have all of the sign on issues resolved soon.
Sorry but J-Novel Club does not publicly comment on any potential licensing decision or acquisitions.
J-Novel Club, Future Volume Release Schedule
Manga FAQ
Premium Content List -
R Rahul Balaggan referenced this topic on
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Thank you for the quick reply. Now I got logged in without actually doing anything but when I try to read something it says I'm not subscribed... Double checked my profile and my subscription plan is active.
Anyway, thanks again for the quick action, I hope you guys manage to resolve the issues, I know this stuff takes time.
