[PLEASE READ] - Issues after extended Maintenance
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cannot login through google, cannot reset my password, and cannot read any material.
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Can we get an ETA on the google login? Since my account here is entirely linked to my google account, I can't login on the web, mobile, or anything in between. The only thing I can do is sit in the forums.
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I have a regular membership but can't read anything after the maintenance. Also not registering the fact that I have a membership even though I pad the fee last month
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On an iPhone, can't read anything, it shows an error message. I tried to go to my account to see if signing out and back in would fix it, but I cannot even get that far. going to my account gives an error as well.
edited to add this is using the app. haven't tried through the webpage yet.
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Looks like I'm not able to buy coins/books, I get "Unknown Error: 500" when I try
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@Marius8 Same here, only happens to reading progress for manga. The reading progress for novels works fine for me
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@LokiTheBookReader Update, it now let me buy coins, but it didn't apply the member discount
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@LokiTheBookReader Please email us with the full details of how much you should have paid and how much you did pay and we will issue a partial refund. Thank you
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@admin that fix it, thank you
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@Aquantis said in [PLEASE READ] - Issues after extended Maintenance:
On an iPhone, can't read anything, it shows an error message. I tried to go to my account to see if signing out and back in would fix it, but I cannot even get that far. going to my account gives an error as well.
edited to add this is using the app. haven't tried through the webpage yet.
I was having similar problems using the iOS app on my iPad. Then I noticed that I hadn’t update that app with the JNC iOS app release from a couple of days ago. I updated, and it works fine now.
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Google login button doesn't even appear, password reset didn't work because of "failed authorization"... So I guess I'm locked out. :(
Also, I've been subscribed for quite some time now but I never got the flair that I'm a member. That hasn't really hindered me in anything though, so I guess that's okay.
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Sorry for the inconvenience. Currently the only way to reset the password is on the user end. Several others have reported success with the password reset email after the 5th or 6th attempt. While we know this is not the best way to go about this. Currently while the backend is being worked on it is the best solution available. We do apologize for the inconvenience. We hope to have all of the sign on issues resolved soon.
Sorry but J-Novel Club does not publicly comment on any potential licensing decision or acquisitions.
J-Novel Club, Future Volume Release Schedule
Manga FAQ
Premium Content List -
R Rahul Balaggan referenced this topic on
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Thank you for the quick reply. Now I got logged in without actually doing anything but when I try to read something it says I'm not subscribed... Double checked my profile and my subscription plan is active.
Anyway, thanks again for the quick action, I hope you guys manage to resolve the issues, I know this stuff takes time.
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Sorry can you try logging in and out maybe in like 10 minutes?
Looking at the backend you have full member level access.
Someone emailed about this earlier and it fixed itself. All I did was look at their account and see that things were as they should be.
Sorry but J-Novel Club does not publicly comment on any potential licensing decision or acquisitions.
J-Novel Club, Future Volume Release Schedule
Manga FAQ
Premium Content List -
I did and you're right, it works now. I haven't tried all the functions and the calendar is still a bit weird (it only says "Prepub publication" instead of which part it is) but the most important part seems to be alright now, I can read stuff again.
Thank you!
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@Anthony-Berardinelli-kbgtvo8-0
depending on what the email says exactly I am holding off on emailing until we have a more concrete solution in place.
If you idea is exactly as descried by
isekaitruckerThen the only solution is as stated. To keep trying the password reset. After 5 or 6 times it has been reported to work.
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I am having an issue with the app (android) when trying to go to the profile side of things it just says failed loading user data from server. This is before even getting to try and log in
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@Arliston It may think you're logged in and is erroring out in which case you should be able to press the account button and then the logout button in the top corner.
Alternatively since I don't believe the app really stores much data in it since almost everything in it is streamed, you could just clear the app's data and re-open it. This fixed the issues someone in discord was having with the android app this morning.
Once you re-log in most people have reported that issues using the app largely clear up.
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iPad App: No longer showed chapter read progress. (The green if finished or blue if part read background to the chapter list is not displaying).
