[PLEASE READ] - Issues after extended Maintenance

jpwong

@Arliston It may think you're logged in and is erroring out in which case you should be able to press the account button and then the logout button in the top corner.

Alternatively since I don't believe the app really stores much data in it since almost everything in it is streamed, you could just clear the app's data and re-open it. This fixed the issues someone in discord was having with the android app this morning.

Once you re-log in most people have reported that issues using the app largely clear up.

SolusVenator

iPad App: No longer showed chapter read progress. (The green if finished or blue if part read background to the chapter list is not displaying).

Geezer Weasalopes

There seem to be a sizeable number of volumes not showing as purchased by me in my user library.
To rephrase that: Stuff I've purchased isn't showing as having been purchased, some of which is way old, not post maintenance.
Vast numbers of Ascendance of a Bookworm LNs, that kind of thing.

Hopefully this is just that transferring the data over is taking time, just like the reading progress info.

Ah.
My library says I have precisely 1000 volumes, which is way low.

sorvani

@Geezer-Weasalopes said in [PLEASE READ] - Issues after extended Maintenance:

My library says I have precisely 1000 volumes, which is way low.

Just as a counter note, my library shows the correct number (85) and they are all available. Did not try and redownload or anything. figured no reason to stress the servers. So likely an issue with quantity.

Rahul Balaggan

@Geezer-Weasalopes

I would like to ask

Does it look like you have everything? Just teh number is not right?

Rahul Balaggan

Hello, if you are still experiencing issues with signing into your account, resetting your password, or general Google SSO issues please email support@J-Novel.Club.

Support can assist you directly.

paul.ballarin

IPad app won't connect and can't log out as it can't connect.

Rahul Balaggan

@paul-ballarin Please try deleting the app and download it again.

yzh4rjdzob6

Hello,

Some other things I've noticed:

user feed seems OK (https://labs.j-novel.club/feed/user/...), but the other URLs I use are getting 503: https://labs.j-novel.club/app/v1/releases and https://labs.j-novel.club/app/v1/parts/:slug: .
while reading in the web client, part listing in the top left corner is weird. EG, instead of "Nia Liston > Volume 5 > part1", it's "Nia Liston > Volume 5 > nialiston". "Disowned but Not Disheartened!" shows up as "Disowned but Not Disheartened! > Volume 1 > Disowned". A quick scan of other LN and manga titles shows a similar pattern. I see this in Firefox and chrome.

Gamen

@yzh4rjdzob6 said in [PLEASE READ] - Issues after extended Maintenance:

user feed seems OK (https://labs.j-novel.club/feed/user/...), but the other URLs I use are getting 503: https://labs.j-novel.club/app/v1/releases and https://labs.j-novel.club/app/v1/parts/:slug: .

I'd guess that's because it'd now v2 instead of v1. https://labs.j-novel.club/app/v2/releases gets a protobuf doc back.

I checked, and all the downloaded EPUBs I have amount up to the same 450 my account says.

Also, while it's too early to say for sure, incidentally it seems that the upgrade has fixed my longstanding annoyance of having to restart my browser to read comic chapters if it's been more than an hour or so since I read one in that session...

Geezer Weasalopes

@Rahul-Balaggan said in [PLEASE READ] - Issues after extended Maintenance:

@Geezer-Weasalopes

I would like to ask

Does it look like you have everything? Just the number is not right?

No.
There really are a lot of items that show as not being in my user library where I've got the premium download on my OneDrive.
Series where there's no way I don't have all of them as I started purchasing them direct from JNC from the beginning.
Others where I went and purchased from JNC despite already having copies via GooglePlay or Kobo so I'd get the premium content, once I became aware they had bonus stories.

If I have it display only those titles where there are unpurchased volumes way too many titles still display, with many volumes shown as not purchased.

Something is very wrong concerning my user library.
Now, it could just be that I'm special, but my initial presumption is that others are impacted as well.

It was after I did the post that I spotted the number listed being 1000; I edited my post to reflect that.

Rahul Balaggan

@Geezer-Weasalopes

Thank you, it will be looked into, and I can verify my library also has the same issue

Rahul Balaggan

@Geezer-Weasalopes

This should now be fixed

yzh4rjdzob6

@Gamen said in [PLEASE READ] - Issues after extended Maintenance:

@yzh4rjdzob6 said in [PLEASE READ] - Issues after extended Maintenance:

user feed seems OK (https://labs.j-novel.club/feed/user/...), but the other URLs I use are getting 503: https://labs.j-novel.club/app/v1/releases and https://labs.j-novel.club/app/v1/parts/:slug: .

I'd guess that's because it'd now v2 instead of v1. https://labs.j-novel.club/app/v2/releases gets a protobuf doc back.

That seems to be it. I'm getting data back in my tests so far.

Thanks,

endoftheline

@Rahul-Balaggan Yup it looks fixed. I can see my normalish number of volumes... and now to start ignoring it again so I don't have to think about just what it implies...

reader042

Hi,
I'm unable to buy coins. I tried from firefox and chrome, on my laptop and my phone, and I always get the error message:

Failed to purchase coins.
Unknown error: 500

mikeocheskey

@reader042 I am getting the same issue.

Aruseus493

Came across a calendar issue on desktop. It doesn't appear to load ebook volumes on the calendar for followed series properly. Most of the ebook releases coming out for me near the end of the October and November aren't showing up when I have my filters set to followed. They only show up when I set the filters to All Series. This issue is affecting series like D-Genesis, Zero Believers, EXP is Golden, Otome Heroine, Wortenia, and so on.

seelang2

@isekaitruckdriver said in [PLEASE READ] - Issues after extended Maintenance:

@Rahul-Balaggan

Thank you for the quick reply. Now I got logged in without actually doing anything but when I try to read something it says I'm not subscribed... Double checked my profile and my subscription plan is active.

Anyway, thanks again for the quick action, I hope you guys manage to resolve the issues, I know this stuff takes time.

This is the issue I'm having using the web app. I've logged foo and back on, as well as hard refreshed my browser to reload the app, but it won't let me read anything telling me to subscribe, but my account shows I'm subscribed. And I assume the read progress history is still being updated, as that still isn't showing up for me yet.

Marius8

Update from my end on reading progress: for novel parts it is now shown in the android app, and it updates, too, when i read something.
all manga parts are still showing as unread, and don't update after reading them..