Got Premium but did not receive my coins
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Yesterday I got the Premium membership, planning to immediately binge read this novel I had my eyes on, but did not receive the 699 coins I was supposed to, now I'm stuck with this membership, not wanting to spend more money for coins I was supposed to have received upon signing up and not being able to read any of the novels I want because I need coins for that.
I also sent an email to support yesterday around an hour after getting the subscription and not getting those coins but have yet to get an answer there.
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It's a weekend and they're a small company. I would bet their support staff probably runs on normal business hours. I would expect a reply on Monday.
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Hello,
I can confirm that we did receive your email.
I can also confirm that the reason it has not been responded to is because it is the weekend and our company followed standard US work hours.
We do apologize for that error, you are entitled to those coins upon initial signup.
In the morning I will have the coins added to your account. I will then email you back.
I apologize for the inconvenience, we appreciate your patience.
Thank you
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@Rahul-Balaggan I wasn't aware of the work hours, sorry about that. I will wait until tomorrow then, thank you for clarifying.
