app seems to be down

Rahul Balaggan

Hello,

Thank you for reporting this. It has been sent upwards. When time zones permit. It will be addressed.

Thank you, everyone’s patience is appreciated.

alessandro.sarvia

@Rahul-Balaggan there's a time when we can expect the app to start working again?

JimmyD

currently getting the following on the android app.

Initialization error: Communication with the server failed. Try again later.

Same for iPhone

Rahul Balaggan

@alessandro-sarvia

As of right now business hours have not started anywhere in America.

I expect a minimum of 6 hours from right now.

This is just an estimate I put together. Our IT team works from various time zones.

They have been informed. So we are just waiting for their work hours to start yo address it.

Rahul Balaggan

For the time being.Please attempt to delete and reinstall the app.

Some users have reported that worked.

Marius8

@Rahul-Balaggan if region helps: NRW, Germany.
model: SM-G985F
reinstall did not help for me

pcj

@Rahul-Balaggan said in app seems to be down:

For the time being.Please attempt to delete and reinstall the app.

Some users have reported that worked.

I did one step short of this and went into Apps in the system preferences and deleted the app data for the JNC app, and that did successfully get it working for me.

Raitoiro

I've tried both deleting cache and uninstalling the app, neither worked.
Region: France
Device: Asus zenphone 9

Also, I don't know if they share any infrastructure, but JNC Nina's app still work perfectly.

Victor K

@pcj Clearing cache and data worked for me on Android, Sweden. Reinstalling didnt work tho

cimmadif

clearing cache and uninstall/reinstall didn't work for me.
USA, pixel 7
haven't tried my tablet yet.

Rahul Balaggan

Hello,

Our team is actively looking into this. In the meantime this was shared by them on our Discord:

Hi everyone. I've been looking into this issue. I haven't found any clear indication what caused so many people to experience this at one time. This error will happen from time to time due to network conditions but it should be very rare.

Others in this channel have covered relevant troubleshooting steps if this happens. I'll restate them here:

Restart the app by closing it and launching it.

If that doesn't fix it, clear the application data.

On iOS: Delete the app from the home screen or under storage in system settings. Offloading the app will not clear the application data.

On Android: In system settings, under the storage tab of the JNC mobile app, clear storage and cache.

We're going to keep looking into this and find any changes and fixes we can implement.

AlmondMilk191

@Rahul-Balaggan Android 14 user on Google Pixel 8. I cleared the cache and storage, uninstalled, etc. Still receiving Initialization error: Communication with server failed, try again later.

Any ETA of when this will be fixed?

Rahul Balaggan

@AlmondMilk191

sorry about that, no ETA as it is actively being looked into. I am sorry but you may have to use the site. Or a 3rd party client like https://forums.j-novel.club/topic/3353/yet-another-pwa-jnc-client?page=1
for now.

Wiyoyo8

Still down on I phone as of 4:05 CST. Seems like a larger outage.

cimmadif

Tried my tablet, it works just fine. It is running android 14.

littleduckie

Clearing App storage on my Pixel 9 worked for me.

Marius8

@Marius8 update from my end: clearing the data of the app worked.

AlmondMilk191

I deleted my cache and data several times and uninstalled a few times, one of them randomly got it to work. Not sure why.

Koakai

Deleted data and I can see stuff. Now in a password reset loop since changing my password on the forum side did nothing to the other side, and I have too many failed attempts now. shrugs

Ingraman

I had a failure with the iPhone app (16 Pro running 18.0.1). I deleted the app and info, redownloaded it, logged in and things are fine once more. /knocking on wood…