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    subscription pyment page never loads

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    • R
      Raghav Shankar.23mpsul last edited by Raghav Shankar.23mpsul

      My subscription payment didnt go through because my card expired. However, when I tried to redo the payment with a new card, I find the payment page never loads. A spinner turns for maybe a second, then all I get is a blank screen with the jnc sidebar to return to the main site. so I'm pretty much unable to renew my sybscription unless the payment page is fixed.

      Idk if this is a stripe issue, but please do fix it.

      I finally managed to make the payment through the transaction failure notification that led me to a page that did work.

      meep

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      • Geezer Weasalopes
        Geezer Weasalopes Premium Member last edited by

        I've had problems like that from time to time.
        What I've found is that if I disable my adblocker software for the site things work fine; my adblocker is pretty aggressive in what it considers suspicious behavior (and it works in that regard.)
        So if you have adblocking software active, scale it back for J-Novel and see how that plays out.

        All your libraries are belong to us. | Aub Rozemyne | Those who do not read shall not eat.
        Help me, Satomi-san. You're my only hope. | Fight! Yurika! | WW[R|S]D
        Croquettes, Baguettes, and Books, oh my!

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        • R
          Raghav Shankar.23mpsul @Geezer Weasalopes last edited by

          @Geezer-Weasalopes disabling adblock didmt help, and I saw no error messages on console that would point to an obvious problem

          meep

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          • Geezer Weasalopes
            Geezer Weasalopes Premium Member @Raghav Shankar.23mpsul last edited by

            @Raghav-Shankar-23mpsul
            Bummer.
            It'd have been nice if it were that simple a fix.

            The usual next questions would be if you've cleared your cookies and then refreshed your browser cache?
            Which are things I forget to attempt more often than I'd like to admit.

            All your libraries are belong to us. | Aub Rozemyne | Those who do not read shall not eat.
            Help me, Satomi-san. You're my only hope. | Fight! Yurika! | WW[R|S]D
            Croquettes, Baguettes, and Books, oh my!

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