Coin purchases not working

jjyoung

Continually getting a "unknown error: 500"

VSGrey

I'm having the same issue

Rahul Balaggan

Hi,

Thank you for reporting. We apologize for the inconvenience. When business hours resume on Monday. We will investigate and correct this issue.

Thank you

Rahul Balaggan

Hello,

This issue should now be resolved.

TIWGChris

@Rahul-Balaggan The issue is still ongoing for me at least. Tried on both the website and app. Same error message popping up.

Banando

@Rahul-Balaggan I still have issues ongoing as well both on the website and the app

Rahul Balaggan

Or not … Will try again in the am when the It is on duty.

jamesrob1989.th61gx6

@Rahul-Balaggan i am having the same issue but trying to purchase a subscription (mine had expired and I didn't renew due to low funds)

I also paid the invoice, but it hasn't reinstated my subscription either

Rahul Balaggan

@jamesrob1989-th61gx6

Please email support@j-novel.club

Yours may be a different issue.

defyreckless

Having the same issue, error code 500 when attempting to buy coins

Knighteem

@defyreckless said in Coin purchases not working:

Having the same issue, error code 500 when attempting to buy coins

Same here. Saw a series i wanted to read asap. Can't purchase membership nor coins tho.

Ckage123457

Same issue here.

jjyoung

Same here too, doesn't work

Rahul Balaggan

Hello,

Apologies for the delay. The workday has begun. We are currently waiting for time zones to align so that the appropriate team can address the issue.

We are eager to resume coin purchases as soon as possible.

Apologies for any inconvenience caused.

Rahul Balaggan

We are actively (as in at this moment) working on this.

Rahul Balaggan

Hello,

We apologize for the inconvenience caused. This issue has been resolved. Please refresh your browsers (you may need to clear your cache) and try again. This time, it should go through without any problems.

defyreckless

@Rahul-Balaggan Can confirm. Thank you.

Ckage123457

Worked here too. Thank you!