Old premium broken
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@HarmlessDave
Standard question: Are you currently logged in? -
@Geezer-Weasalopes yes, I can read prepub I own but not anything else. I couldn’t read today’s Grieving Souls until after I preordered it.
This is on iPad chrome. I get “an error occurred “ above the rent,buy,sub options
It’s acting like my legacy premium sub doesn’t grant prepub access
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I'm a legacy premium subscriber as well, but I don't seem to have that issue.
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I just checked my user info and my sub shows as active and renewing on 9-21-26
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On my end you are showing as having a legacy premium sub and it is still active.
I took it off your account and put it back on just now.
Try to read something on prepub now that you do not own. If that does not work. I will forward to IT
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@Rahul-Balaggan that fixed it, thanks!
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That is good!
Still not good that it happened - whatever it was.
I just hope we don;t get every legacy premium individual emailing about the same issue.
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@Rahul-Balaggan I am having the same issue. Legacy premium user here as well.
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Sorry, could you check now?
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@Rahul-Balaggan It's working now. Thanks for the quick response!
