Report Website Bugs Here!
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@lisast The calendar adapts to the user’s local time zone.
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@legitpancake said in Report Website Bugs Here!:
@lisast The calendar adapts to the user’s local time zone.
Yeah.
As @LegitPancake says, JNC shows things in relation to the users local time zone.
This can make things confusing for readers discussing things in different time zones if they don't specify time zones in their post.
But JNC does a simultaneous worldwide release when things go live; time zone doesn't matter in that regard.Bottom line is...
If it's live, it's live; if it isn't, it isn't.
Which makes the Calendar page link go to a 404 an oddity, to say the least.
Which it's still doing at this time.All your libraries are belong to us. | Aub Rozemyne | Those who do not read shall not eat.
Help me, Satomi-san. You're my only hope. | Fight! Yurika! | WW[R|S]D
Croquettes, Baguettes, and Books, oh my! -
Hi, I’ve been unable to access the main site since yesterday, with any attempt resulting in “an unexpected error has occurred” message.
While most of my attempts have been on my iPhone (6s), when I tried my computer, I was also unable to log on with Safari (which is what I use as my iPhone browser), though I was successful with Firefox. However, when I tried Firefox on my iPhone, I got the same error message.
If someone could look into this issue, I’d really appreciate it.
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@weasalopes There were some slug naming issues, everything should be working now!
Whoever said nothing's impossible never tried slamming a revolving door.
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@myskaros said in Report Website Bugs Here!:
@weasalopes There were some slug naming issues, everything should be working now!
Indeed, it's all good now.
Yay!
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@aki_iokua said in Report Website Bugs Here!:
Hi, I’ve been unable to access the main site since yesterday, with any attempt resulting in “an unexpected error has occurred” message.
While most of my attempts have been on my iPhone (6s), when I tried my computer, I was also unable to log on with Safari (which is what I use as my iPhone browser), though I was successful with Firefox. However, when I tried Firefox on my iPhone, I got the same error message.
If someone could look into this issue, I’d really appreciate it.
Temp fix is the old.j-novel site.
But yeah, I’m having the same issue. The new site stopped working on my iPad Air, but works on my laptop and iPhone 12 pro.
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@thehalfwit said in Report Website Bugs Here!:
@aki_iokua said in Report Website Bugs Here!:
Hi, I’ve been unable to access the main site since yesterday, with any attempt resulting in “an unexpected error has occurred” message.
While most of my attempts have been on my iPhone (6s), when I tried my computer, I was also unable to log on with Safari (which is what I use as my iPhone browser), though I was successful with Firefox. However, when I tried Firefox on my iPhone, I got the same error message.
If someone could look into this issue, I’d really appreciate it.
Temp fix is the old.j-novel site.
But yeah, I’m having the same issue. The new site stopped working on my iPad Air, but works on my laptop and iPhone 12 pro.
Having just migrated from a pre-Lollipop Android phone to an Android 10 device, and also dealing with multitudinous PC OSes over the years, that's sounding like it could be an OS and/or hardware incompatibility; if your device isn't new enough, it might not be up to running everything involved with the new site.
There's a limit to backward compatibility, and just what is the final straw and when it occurs, who knows? -
@weasalopes said in Report Website Bugs Here!:
Having just migrated from a pre-Lollipop Android phone to an Android 10 device, and also dealing with multitudinous PC OSes over the years, that's sounding like it could be an OS and/or hardware incompatibility; if your device isn't new enough, it might not be up to running everything involved with the new site.
There's a limit to backward compatibility, and just what is the final straw and when it occurs, who knows?I don’t know about the others experiencing the issue, but the new websites been working fine for months. Just quit working this week out of the blue on my older devices.
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@thehalfwit said in Report Website Bugs Here!:
@weasalopes said in Report Website Bugs Here!:
Having just migrated from a pre-Lollipop Android phone to an Android 10 device, and also dealing with multitudinous PC OSes over the years, that's sounding like it could be an OS and/or hardware incompatibility; if your device isn't new enough, it might not be up to running everything involved with the new site.
There's a limit to backward compatibility, and just what is the final straw and when it occurs, who knows?I don’t know about the others experiencing the issue, but the new websites been working fine for months. Just quit working this week out of the blue on my older devices.
Determining what the older devices have in common would seem the thing to do, then.
"Have in common" as in the age of the OS, etc., so it could be seen if there's a common 'break point' between users experiencing this; if the OS is older than X, they're now having this problem kinda thing.
When did it cease working with the new web site? Is that also a common break point? (Did everyone have it start being a problem at the same time?)The new web site isn't static, after all; the underlying software continues being updated, so the 'when' of ceasing to work with older devices would seem relevant to troubleshooting.
I'm pretty sure JNC is using a platform developed by someone else, so that 'continues being updated' includes updates from outside JNC when they choose to accept a platform update.
My terminology may not be current, it's donkeys years since I was involved with programming, but you've got the possibility of HTML standards updates, updates to the platform JNC uses, updates JNC made themselves, all of which could be the final blow to the ability of an older device to handle the current site. The old site still being accessible to these older devices while the new one suddenly isn't, if it can be seen to have any commonality between those devices in regard to OS versions or some such stuff, you'd think that'd help figure out what's going on.
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@weasalopes said in Report Website Bugs Here!:
The old site still being accessible to these older devices while the new one suddenly isn't, if it can be seen to have any commonality between those devices in regard to OS versions or some such stuff, you'd think that'd help figure out what's going on.
Well I know it’s unscientific, but I had been running my iPad on iOS 12, since I was hanging onto some software that’s gotten yanked from the store. After updating to iOS 15 I can confirm my iPad Air 2 now works with the new site again.
My iPhone is on iOS 14 and still works with the website. I wonder if it’s only old devices on iOS 12 or older.
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@thehalfwit said in Report Website Bugs Here!:
@weasalopes said in Report Website Bugs Here!:
The old site still being accessible to these older devices while the new one suddenly isn't, if it can be seen to have any commonality between those devices in regard to OS versions or some such stuff, you'd think that'd help figure out what's going on.
Well I know it’s unscientific, but I had been running my iPad on iOS 12, since I was hanging onto some software that’s gotten yanked from the store. After updating to iOS 15 I can confirm my iPad Air 2 now works with the new site again.
My iPhone is on iOS 14 and still works with the website. I wonder if it’s only old devices on iOS 12 or older.
Unscientific?
I think not!Exceedingly scientific, actually.
It's solid data that appears to support the thesis that the version of iOS may be involved.
We just need more information such as this; one item is, indeed, insufficient for an overall determination of validity of thesis.
Now to see if the others having problems match that profile, if it can be determined precisely where the current 'doesn't work' point is in re iOS. -
So I’ve been having a problem with reading manga on my iPad Air since the OS 15 software update. Quite often it gives a website not found, it’s reset my iPad once, and on rare occasions it does work. It’s not a huge deal since I can still read LNs no problem, and I have no problem reading manga on my PC (I don’t read manga that often, but LNs all the time).
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Just to add more information about the unexpected error bug, I have also come across it since about 4 days ago when it was first reported. I use an Iphone 6S with IOS 13.3.
Each time I try to use any page on the website I can only load it for the briefest of moments before the page whites out with the message "An unexpected error has occurred."
I also tried accessing the site with javascript turned off in my system settings. When doing so, I am able to navigate to all of the main pages without issue and no auto-error. Of course due to the log in screen using javascript as are most of the links I can't actually do anything, besides look at the front page, can't even scroll, but its something I guess.
Old site works fine. -
Hokay.
So iOS 15 works fine with the new Website.
iOS 13.3 works if you turn off javascript, except that there's a ton of stuff that can't be done without javascript, such as logging into your account, so that's not a solution.
Whether or not iOS 12 would have the same partial functionality if one turned off javascript is as yet unknown.iOS 12 and up still work with the old site.
As I know absolutely nothing about iOS, anything I write following this is pure unadulterated speculation on my part.
Maybe there have been changes to javascript reflected in the new site that don't impact the old site, and part of the changes in the different versions of iOS have occurred as a reaction to the changes in javascript?
Part of the differences in iOS versions has to do with javascript version compatibility, is another way of phrasing that.
If that were the case, then determining which version of javascript is used on the new site and checking the change logs for iOS to see if there was any mention of javascript version compatibility might allow for a clear statement of "You need to be running at least version x of iOS to utilize the new web site"? -
@segoth said in Report Website Bugs Here!:
So I’ve been having a problem with reading manga on my iPad Air since the OS 15 software update. Quite often it gives a website not found, it’s reset my iPad once, and on rare occasions it does work. It’s not a huge deal since I can still read LNs no problem, and I have no problem reading manga on my PC (I don’t read manga that often, but LNs all the time).
Bumping up this issue as I have exactly the same.
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I don't know if this has been reported already, but the button labels don't quite fit on preordered volumes (see image). Tested with Safari/Chrome, both latest stable versions.
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@thehalfwit I’m experiencing the same thing. I typically read on an iPad and have had no problems accessing the new website until yesterday. I updated my operating system to iOS 15.1 over the weekend and am now having issues. I can still access and read LN releases, but trying to load manga chapters just doesn’t work. It either won’t load at all or the page crashes as soon as I try and advance to the second page. I’ve tried reading in the app and am having the same problems. Additionally, I’m experiencing the same issues with both Safari and Chrome. Hopefully someone who knows more about this can either advise me how to fix the issue on my end, or determine how to fix it on J-NOVEL end.
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So I didn’t even think to check manga compatibility, since I normally just read LNs.
I can’t get any manga at all to load on 15.1, it just says an error has repeatedly occurred. iPad Air 2, iOS 15.1.
The weird thing is that my iPhone 12 Pro iOS 14.5.2 can read manga.
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@thehalfwit Going by that, maybe it has something to do with RAM usage? Older devices will have less, and maybe the manga reader is loading all the images into memory for decrypting without deallocating each one after it's done or something, or maybe it needs them in memory for the canvas element... I don't know.
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I wonder, might borrow an iPad Pro later today to see if it has issues. Since even the oldest of those get 4GB of ram at a minimum, whereas my iPad Air 2 is limited to 2GB.
