Report Website Bugs Here!
-
I find the idea of using VPN for this reason to be somewhat noxious. I know it's a lifeline for people living in some parts of the world, but I've never needed it, and on most sites that I've used where I might have benefited from VPN it's against the TOS. I was able to preorder the premium books I wanted (Marie Clarac 4, Bakarina 7) using my credits, so as long as the D/Ls go through when they're released, I don't mind losing the ability to read the prepubs. They pretty much cost themselves a sale on a series I hadn't been able to read, though. I'd probably be devouring Biblio if I'd been allowed to start reading it. I already dropped an extra $60 on credits to preorder all the other stuff I've been reading this week.
-
OS: 64-bit Windows 10 (Version 2004, OS Build 19041.508)
Web Browser: Google Chrome (Version 85.0.4183.121)Whenever I read manga, the page at the end of the update is missing the "Discuss on the forums!" bit.
My browser looks like this:
Instead of like this (how it looks for myskaros on Google Chrome):
(I actually have the same issue when reading manga on the mobile website, although I don't know whether the text is supposed to be there or not do to screen size restrictions. I can edit this post with my phone's info if this is also a bug.)
-
I am trying to purchase "Fushi no kami: Rebuilding Civilization Starts With a Village" volume 1, but despite having 2 credits, when I click redeem it said I had no credits. I just retried and now 2 of the 3 credits I just bought disappeared. this is a bad bug that's 12 dollars that just disappeared from my account.
I use the latest Firefox on an Asus laptop running Windows 10.
I clear my cashe every 2-3 days so that shouldn't be an issue.
I also run Noscript 11.1.1, but I only block google-analytics.com and stripe.com on J-novel, so I don't think it's that either.
I hope this helps and can be fixed.
-
@draconis72000 Please send an e-mail to support@j-novel.club explaining the situation.
Thank you
-
@draconis72000 Fushi no Kami volume 1 prepub ended today. You've probably pre-ordered the volume but until it is actually out you won't be able to download it. The second credit disappearing sounds indeed like a bug though, so send an email just like @Rahul-Balaggan said.
-
When I attempted to register on this website's home page I was asked to confirm using the verification email. The problem is that the verification email has never arrived (I have tried 4 times). The main login does not work, stating that I need to complete the verification email.
Meanwhile the same login to the forums does work?
An email to support@j-novel.com about this was also not answered.
Using Safari 13.1.2
-
@gineraay Hi there, the e-mail address is support@j-novel.club, not .com :)
-
Well that explains one part of my problem....
Thanks
-
The Discommunication entry on the Coming Soon! feed is using the Der Werwolf manga cover.
-
Hi, I have purchased Arifureta: From Commonplace to World's Strongest: Volume 1 using Premium. When I open the file it is Grimgar of Fantasy and Ash level.6 Towards a Glory Not Worth Taking.
I have tried three different times: macOS 15.7 with Safari 14.0.1; iPadOS 14.2 with Safari; and finally with macOS 15.7 using Firefox 83.
Thank you for your time. Tarik
-
@sivonen Hi, sorry to hear that you're having trouble! Can you please send an e-mail to support@j-novel.club? We can help troubleshoot more in-depth via e-mail.
-
It's been about ~18 hours since I last received any kind of email notification from this forum despite the topics having new replies. Is anyone else having the same issue? 🙄
-
I'm unable to change my payment method. It's giving me Failed to update payment method: No such token: ; a similar object exists in test mode, but a live mode key was used to make this request. error.
-
@Mikiko-Ran Thanks for letting us know! We believe we've fixed the problem, can you try again?
-
@myskaros Thanks. Just retried, it worked now.
-
@myskaros Now it's giving me a 'must subscribe to read this part" error... How long before the subscription gets registered?
-
@Mikiko-Ran What series/volume/part are you trying to access? Can you take a screenshot of the error message? You can also e-mail support@j-novel.club for assistance if you don't feel comfortable posting stuff in these forums.
-
@myskaros Looks like just have to relogin. Will take note of the email for future use.
-
@Mikiko-Ran So everything is working now? Great if so!
-
I can’t get the new website to work on either chrome or safari on my iPhone. I’m trying to read Ascendance of a bookworm, I don’t know if that makes a difference, but all of the pages are blank and I can’t scroll.
