Report Website Bugs Here!
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It's been about ~18 hours since I last received any kind of email notification from this forum despite the topics having new replies. Is anyone else having the same issue? 🙄
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I'm unable to change my payment method. It's giving me Failed to update payment method: No such token: ; a similar object exists in test mode, but a live mode key was used to make this request. error.
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@Mikiko-Ran Thanks for letting us know! We believe we've fixed the problem, can you try again?
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@myskaros Thanks. Just retried, it worked now.
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@myskaros Now it's giving me a 'must subscribe to read this part" error... How long before the subscription gets registered?
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@Mikiko-Ran What series/volume/part are you trying to access? Can you take a screenshot of the error message? You can also e-mail support@j-novel.club for assistance if you don't feel comfortable posting stuff in these forums.
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@myskaros Looks like just have to relogin. Will take note of the email for future use.
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@Mikiko-Ran So everything is working now? Great if so!
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I can’t get the new website to work on either chrome or safari on my iPhone. I’m trying to read Ascendance of a bookworm, I don’t know if that makes a difference, but all of the pages are blank and I can’t scroll.
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Hi everyone!
Since we just launched our new website less than 12 hours ago, we'd like all bugs and feedback about the new website to go in this forum topic!
https://forums.j-novel.club/topic/3427/new-website-feedback
This keeps everything in one place to keep track of issues, and it means you'll be able to see if others are having the same issue or if the thing you're experiencing is already being worked on!
Thank you!
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I keep getting Manga upside down. I'm using Microsoft edge browser on my Samsung phone. Also images are mirrored.
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Under User, sometimes there is the error "An unexpected error has occurred." and nothing loads.
When it does load, it says I'm not following any novels. -
I'm having issues with the new reader this morning, (on lap top using chrome) up till today it's been ok but now reading left to right it won't jump pages with mouse or buttons on keyboard It will scroll if I go to top to bottom reading but not left to right. The last week or so it's not been saving my location when I close out and come back the next morning I'm back at the beginning and I have to try and find where I left off at.
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Just refreshed and got the revamped/new website. I tried to log in with my google account on the website and it keeps on giving me a 404 account not found error, so I'm locked out of reading anything. Luckily I'm still logged on in the forums but not sure how long that will last either.
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@Delwack Sorry about that! You can still access the old site at https://old.j-novel.club/ while we look into that issue!
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@myskaros Thanks for the quick reply.
I tried logging in from the old website via the google integration ('Sign in with Google' button) but it seems the integration with google is throwing me back into the new site even if I try to log in from the old, so still getting a 404 error.
Returning to old again after a failed login attempt (I figured maybe it registered it on old even if it threw a 404 on the new), and I'm still not considered logged in.
It's a miracle I'm still considered logged in on the forums from before the switchover.
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@Delwack Again, very sorry about that. We are looking at it now and hope to have an answer soon. I'll let our developer know to update you here.
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@Delwack We just updated the site to properly redirect you after signing in with Google. Do you mean to access the old site after logging in with Google?
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I'm not getting the 404 anymore, so it is redirecting properly but it also appears I'm still not logged in.
I'm still getting the buy/subscribe buttons instead of read, and the button is still 'login' after the redirect instead of changing to account management. I tried using an incognito window to see if it had something to do with my current state but I got the same response; it is redirecting properly to the new site but I'm still in a state of not being logged in.
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@Delwack I just tested SSO with a Google account, and it worked fine. What browser and what operating system are you using?
