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    Unknown error, please help.

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    • M
      Mr.13K Premium Member last edited by

      I keep getting "An unknown error has occured", every time I try to redeem a credit to buy a book on premium. I have 10 credits so I don't know why it's not going through.

      1 Reply Last reply Reply Quote 0
      • Shiny
        Shiny Premium Member last edited by

        I think the only time I've experienced an error like that was when I was logged out. Have you tried purchasing using a different web browser?

        Stay shiny, y'all.

        M 1 Reply Last reply Reply Quote 0
        • cimmadif
          cimmadif Premium Member last edited by

          Try logging out and logging back in. That has fixed similar errors for me before.

          M 1 Reply Last reply Reply Quote 1
          • saskir
            saskir Premium Member last edited by

            I think Igot this error once while trying to buy an ebook a second time. Did forget that I preordered it.

            1 Reply Last reply Reply Quote 1
            • M
              Mr.13K Premium Member @Shiny last edited by

              @Shiny I've tried a different browser it still doesn't work. Thanks though.

              1 Reply Last reply Reply Quote 0
              • M
                Mr.13K Premium Member @cimmadif last edited by

                @cimmadif I've tried to log out then in and I'm still experiencing the same problem. Thanks though.

                Shiny 1 Reply Last reply Reply Quote 0
                • Shiny
                  Shiny Premium Member @Mr.13K last edited by

                  @Mr-13K said in Unknown error, please help.:

                  @cimmadif I've tried to log out then in and I'm still experiencing the same problem. Thanks though.

                  And have you confirmed it is not a book you have already ordered or pre-ordered?

                  Stay shiny, y'all.

                  M 1 Reply Last reply Reply Quote 0
                  • SomeOldGuy
                    SomeOldGuy Premium Member last edited by

                    A lot depends on where you try to use the credit. The links at the end of a chapter to redeem a credit have rarely, if ever, worked for me. And I have reported them before, with steps to recreate the problem.

                    The most reliable way to get to redeem a credit for me has been to go to the book's main page, such as:
                    https://j-novel.club/c/how-not-to-summon-a-demon-lord-volume-13-part-6

                    Scroll the Volumes arrows until you can select the volume you want to buy. When you click on it, you should get the list of buttons for where you can buy it, with "PREMIUM EBOOK" at the bottom. That link works to get you to the "real" redeem credit page.

                    M 1 Reply Last reply Reply Quote 0
                    • M
                      Mr.13K Premium Member @Shiny last edited by

                      @Shiny I've made sure I haven't already owned or pre-owned it yet, it even does this on books I don't even have a single volume in.

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                      • M
                        Mr.13K Premium Member @SomeOldGuy last edited by

                        @SomeOldGuy I'm not sure if I understand what you're saying. I go to the volume section and I see on the right side that there's a few options and I always buy the one on the bottom so I can just download it to my phone.

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                        • Kalessin
                          Kalessin Premium Member last edited by

                          You could always try the beta version of the website to see if it works there: https://beta.j-novel.club/

                          I wouldn't bet on it working if it doesn't work for you on the current website, but I expect that it's worth a try.

                          M 1 Reply Last reply Reply Quote 1
                          • M
                            Mr.13K Premium Member @Kalessin last edited by

                            @Kalessin The beta site works. Thank you very much and I truly mean it. I can't do much but read or play video games due to health issues.

                            1 Reply Last reply Reply Quote 1
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