[Complete] Website and App maintenance!
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I don't mind the outage honestly, even the extended no-ETA one. However, some feedback:
- Given it's a long (and apparently, risky) maintenance, more than the one day advanced notice would have been good
- Posting the notice of upcoming maintenance on the main site and in the app would have been ideal (only found out what was going on after things didn't work)
- A better maintenance page on the main site, with status updates (it wasn't immediately obvious to go here for information)
- Show a maintenance page in the app (right now it just returns errors)
- Perhaps roll back if things are not going as expected
- It's usually industry standard that risky things are done off-hours, even though it means nights and weekends
Again, not bothered, just observations from someone that has been doing this for a while.
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Too late to read anything tonight, hopefully the site will be back up tomorrow. Some of my favorite series comes out on Friday so fingers crossed. Good night. 💤
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@Rahul-Balaggan how's it going?
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@Geezer-Weasalopes ok, someone needs to start writing that 😀
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@jpwong Such things are possible but they always cost money.
For example, spinning up a database server using the most recent backup data and putting that in read-only mode. This would allow folks at least read old content until the new database is ready. (Even if nothing new was published and folks couldn't buy anything, folks like me who have gotten distracted reading the Catchup Series wouldn't have been impacted.)
With the database in read-only mode, there would be no risks of things being out-of-sync when the fancy new updates had finished deploying.
Honestly, if it truly is an entirely new database backend, it might have been even easier to set it to read-only mode while the new database got set up. I mean, if that system was already going to be frozen for the data migration it wouldn't have even cost money...
Hopefully things will be resolved before morning... This has got to be super stressful for the folks working there.
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@Anthony-Berardinelli-kbgtvo8-0 Welft, I'm on myyy twenth glasst righth now, and I'm fiielling no pain, aha ha.
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@karasutengu said in [Extended] Website and App maintenance!:
@Thomas-Smith-yjw56xl Codeine and whiskey will help your withdrawal symptoms. Trust me...
…Was that a codeine/coding pun? Because coding and whiskey might indeed help. Mostly the coding, in my opinion, but your mileage might vary.
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@Phredis The pun was unintended, but does work pretty well, eh? Congrats on catching it.
PS I'm having trouble typing right now due to my booze buzz, so I'm glad I'm not a coder.
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@Thomas-Smith-yjw56xl yeah, i went through the 5 stages of grief 😔 and it’s still not up
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Rip. I had hoped to catch up with some series before I went to bed here. No luck. Guess I'll do it over the weekend.
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Won't they be shut down and at home by now?
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@LightningLeaf JNC don't have an office, they're a remote company. So they always have been home.
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Error 404 instead of the maintenance message... I don't know if it's a good sign...
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The android app let me log on just fine though not without issue
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It appears to be up!
Edit: As in, I can view all the books and prepub sections I should have access to, not just "I can log in". 🎉
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Forgot my password,
pressed the button,
got email "Click here to login and reset your password"
link asks me to log in to reset password -
Home page is missing the October catch-up section below the new releases, for Windows PC - Google Chrome.
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@HarmlessDave Not just there. They also can't be accessed as catchup titles at all on Brave Browser (logged in, premium membership). Including when you search ("no results" displays) or manually access them (shows rent-or-buy popup).
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I have a problem, I always logged in with Google in the past but after the maintenance I can't see that option. I don't remember ever even having a password and when I used the option to reset a forgotten password it sends me an email but if I follow the link it just says "Loading authorization data...".
Does anyone know what to do?
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@Brentoni I am having the same issue. Which is super weird because I am still logged into the Forum
