Support

• E

  Grimgar of fantasy and ash
  • EDO_Final21

  3
  0
  Votes
  3
  Posts
  143
  Views

  E

  @myskaros thank you!
• K

  About Premium Free Credit
  • kringman93

  5
  0
  Votes
  5
  Posts
  142
  Views

  K

  Ooh thanks guys. Using the direct link on redeeming credit works. I also saw I had 8 credits (which I can't see on My Account too) before stopping my subscription. Isekai Mahou now added in my library, and wait til March 17 for its release :)
• E

  App doesn't sign in - Can't read chapters - error 9400
  error 9400 • • elzariel

  9
  0
  Votes
  9
  Posts
  262
  Views

  

  @elzariel If you are using the web reader and not the mobile app double-check your antivirus isn't blocking the site's javascript. Since the javascript is compressed some antivirus wrongly marks it as malicious. I had to whitelist the site myself in Bitdefender because it was being triggered by a false positive.
• N

  Smartphone volume 3 part 2 and 3 'part no longer available'
  • niak32

  4
  0
  Votes
  4
  Posts
  187
  Views

  

  @niak32 Hi there, sorry for the confusion. Smartphone was on "catchup" for the month of November. We've been behind on a number of things since AnimeNYC so monthly catchup wasn't updated for December until yesterday, so the available series have changed. We apologize for the confusion. The Premium membership does not grant you any additional access to prepub parts - if you would like a refund, please e-mail support@j-novel.club and someone would be glad to assist you.
• F

  Kept my yearly subscription by mistake this year.
  • Flamehaze

  3
  0
  Votes
  3
  Posts
  145
  Views

  F

  Thanks, I just did.
• K

  Bug: Premium EPUB for Archdemon volume 8
  • Kurogane

  13
  0
  Votes
  13
  Posts
  359
  Views

  

  Sorry for all the confusion, not sure what happened with the earlier reupload.
• S

  Emails getting clipped for being too large (gmail)
  email gmail clipped clipping • • Solistia

  3
  0
  Votes
  3
  Posts
  210
  Views

  D

  For a second I thought this was a new LN title.
• O

  New Member
  • Osuric

  3
  0
  Votes
  3
  Posts
  187
  Views

  

  Yea, only Rokujouma is always available from the beginning (Magic is too far behind volume 1 is always free too). Between 2 and 5 series each month can be read from the beginning as "catch-up." For example, for the month of November, 3 series are on catch-up, and those being Smartphone, Magic is too far behind, and JK Haru. The Frequently Asked Questions page should answer your questions you may have with the membership, and we will answer anything if you're still confused.
• W

  Cant change email for j-novel.club(translation site)
  • Wanderer 1

  2
  0
  Votes
  2
  Posts
  185
  Views

  

  For this kind of issue it's probably better if you email them directly at support@j-novel.club ;)
• P

  downloading I Shall Survive Using Potions! Volume 3 epub
  • pkm61

  17
  0
  Votes
  17
  Posts
  1013
  Views

  P

  Thanks for all the help I tried it again recently and whatever the issue was it has been fixed
• 

  Forum login problem
  • tgquan67

  7
  0
  Votes
  7
  Posts
  418
  Views

  

  The behavior is becoming weirder and weirder... When I click on Unread, I will be redirected to my profile with the login notification. But if I refresh fast enough while it hasn't redirected me yet, I will go to the unread page normally. Now I cannot log out of the forum, the logout button doesn't work. Either the session expires, or I delete all cookies from JNC forum. AND I cannot log in to the forum, either. The form just doesn't work, citing expired session (what session?). The only way to log in for me is to go to JNC home, log out and re-log in there.
• A

  Discord Server
  • AxtrixiaSilver

  2
  0
  Votes
  2
  Posts
  268
  Views

  

  Here is your link https://discord.gg/NW8ZnA I am locking this topic down because a topic already exists for the Discord.
• T

  Problems logging in
  • Thomask

  5
  0
  Votes
  5
  Posts
  222
  Views

  T

  Thanks I didn’t see that.
• U

  Missing text
  app bugs • • Urek7

  7
  0
  Votes
  7
  Posts
  434
  Views

  

  @sinnoaria said in Missing text: You have to change to simple mode or it removes a paragraph of text before images. Except in simple mode, it doesn't work for things like <em> so you see something like em> </ em instead of <em>Shining Finger</ em> Yes before I moved onto the beta I had to keep swapping between simple mode and regular mode every time I encountered either italics or an image. Now I have to change font every time I resume. Let's hope they fix soon so that it all just works! (Maybe we need to ask about when it will be fixed on https://curiouscat.me/jnovelclub to get Sam's attention...)
• D

  Android app missing titles
  • Don Ledermann

  4
  0
  Votes
  4
  Posts
  167
  Views

  

  Oops, that's my fault; I have updated the date of release, they should sort correctly now. Sorry!
• R

  Contacted Support about my missing Premium Sub Credit nearly a month ago and still no reply.
  • Raddenleggaz

  3
  0
  Votes
  3
  Posts
  211
  Views

  R

  My problem is now fixed. thanks for the help.
• V

  Just signed up for a premium sub, but my free credit didn't appear.
  • Vadara

  12
  0
  Votes
  12
  Posts
  844
  Views

  R

  I've send an E-Mail 17 days ago and still have no reply about my missing credit..
• S

  Problems with the pay
  • Salvador1234

  3
  0
  Votes
  3
  Posts
  189
  Views

  S

  I have a visa card, I also have 6 dollars. I want to spend it, since I didn't use that card much
• K

  Records of wortenia volume 2
  • Kyanos

  3
  0
  Votes
  3
  Posts
  188
  Views

  

  https://forums.j-novel.club/topic/2475/record-of-wortenia-war-vol-2-discussion/24 Already questioned and resolved in the discussion topic.
• S

  My card is declined
  • Sawansunar123

  6
  0
  Votes
  6
  Posts
  360
  Views

  

  @sawansunar123 It's Saturday and they also currently have a booth at Otakuthon. It may take slightly longer than usual to get a reply.