Support

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  Ascendance of a Bookworm Part 3 Volume 1 Part 5 & 6 Missing Half a Chapter in New Edge Browser
  • trefender  

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  @LegitPancake I originally just posted about the issue so that it could be fixed (which it appears to now be able to use the work-around again in Edge). However, the underlying problem has been present for months in both Chrome and Edge. When there are images in a release it doesn't load the full thing without going to the "end" first and going back. There shouldn't need to be a work-around in the first place, but it becomes a much bigger problem when it actually prevents you from using it at all because the work-around doesn't work.
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  Please add PayPal
  • durin471  

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  Discussion is pretty much moot - JNC has chosen a payment processor (I think they said it was Stripe) that suits their company needs, and that processor is a competitor of PayPal. Because of that, they don't do PP transactions. To convert JNC to PP, you would have to convince them that PP is better than their current processor. I know several people who have used both Stripe and PP on the vendor side of the transaction. I am told PP is too much of a pain to deal with. Even if you use a payment processor that accepts the PP transactions, your PP account can be frozen by PP at any time, for any reason. Have fun getting any money you left in your PP account when that happens. I really don't know any of them that stuck with PP, unless they were selling on eBay. If you've made "Accepts PayPal" an integral part of your online life, several retailers of JNC books accept it, and you don't HAVE to be a member to buy JNC books.
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  This topic is deleted!
  • piisfun  

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  I can't read book in my Library
  • Horkrukx  

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  @myskaros thanks for clearing that up and thanks for the quick reply
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  Next Life as a Villainess 6 Amazon Listing Cancelled?
  • Mayo  

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  At this point since the topic has been addressed & we now have a dedicated news post regarding the issue I will be locking this topic down.
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  Question about the “My Next Life as a Villainess: All Routes Lead to Doom!” Volume 1 Print Version Replacement procedure
  • EltonMSO  

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  I understand, but would it then at least be possible to get an e-mail as a confirmation that my letter arrived? That way I won't have to spend now till August wondering if it did. Thank you for the swift answer.
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  How Often are Yearly Memberships Billed?
  • MasterLillyclaw  

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  @EmpactWB true, true, been thinking upping my 'ship from MX $100 to MX$ 200 to get the Free E-book, but seems a bit costly...
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  Arifureta Vol. 6 missing from Kindle Store
  • Foxbat  

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  The premium ebooks we sell directly on our side are DRM-free, so you can use the Calibre program to send the epub to your Kindle, if you wanted to keep everything on that device.
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  Unable to access Premium area?
  • Thomask  

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  @chocolatkey said in Unable to access Premium area?: @Thomask Your premium member status has been restored. And I think I finally found the bug that was causing this, using your account as a test case. I'm so glad I could be of help.... at least it hopefully fixed it for others in the near future! ;) Oh, and thanks!
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  Not sure what to call this...
  • piisfun  

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  @jcochran They seem to be handled separately, so that limit isn't fooled. I just tested it.
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  Member but can't access threads in Member's Forum
  • Demonskid  

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  @LordClockworks I would also suggest you email support@j-novel.club to better assist you with this issue.
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  The Greatest Magicmaster’s Retirement Plan on Google Play Book
  • Skipper  

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  @myskaros Hello. The series is now linked correctly in Google Play Books. The issue is resolved, so you can close this thread whenever. Thanks for your help.
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  Is it possible to request a change of the username?
  • Liber Monstrorum  

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  @Rahul-Balaggan Okay, thank you!
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  Joined but cant read abything but member forum
  • UltricDeus  

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  Visit this page real quick. Does the blue button say “Read Now!” or does it say “Join” (it should be right under the cover image)? If you’re not a member, it should say Join, so if it says Read Now!, your membership is active and working. If it is active, you can visit the individual title pages or the releases page to select the pre-published story sections to read. It doesn’t give you access to all the books previously released (which confused me when I first joined, I admit) but you can stay current with any you’re following already. As for the support@j-novel.club email, it works for me. Are you accidentally including that exclamation point you typed in the address?
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  cancel membership
  • mikaialia  

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  @UltricDeus Hi there! So it seems like you're having a few issues. The support e-mail address is support@j-novel.club and does work correctly. I would check if you added extra characters by accident. I just checked your account and it shows as canceled, lasting through July 10. We're sorry it isn't showing correctly, I have asked someone to look at it right now. You may need to do a hard refresh (Ctrl+Shift+R) if your browser is caching it incorrectly. As for reading parts, you have access to all volumes currently being translated, ones that recently finished translation, and all volumes in series on catchup. If you refer to our FAQ: Volume X is no longer available? What gives?   Once a volume has been published as an e-book, it is removed from pre-pub reading within a month of the e-book release. Please support the author by purchasing the official e-book! Or you can sign up for a Premium membership and use your premium credit to download the premium ebook straight from our site! There are also "Catchup" series where members can read all books in that series for a month. These catchups change every month, so you can check out a lot of series and find new ones to follow! Please refer to our front page or this forum post for which series are currently on catchup. For example, if you go to Altina the Sword Princess, which is on catchup this month, it should look like this: For non-members, it looks like this:
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  Can't read book
  cant read book • • jotorr007  

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  @Rahul-Balaggan thank you 😄
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  Question
  questions • • Urek7  

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  @tgquan67 Yes, we did. I misinterpreted @Gus-The-Snail 's initial report of ""I have tried removing the old one then adding the new... fail then tried just adding a new pic..... fail So i was wondering if there is a trick to it?". I saw "fail" and assumed that meant the new image never got uploaded. But clearly it got uploaded and just didn't show
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  uhm how can I be a member
  • lunareika01  

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  @alfonso_rd_36 said in uhm how can I be a member: @db0ssman on Facebook I see 1 ad for prepaid cards every 3 days, but as you said, restrictions may apply. I use a prepaid FX card called Revolut for my sub as the exchange rate is much better than my bank and has no transaction fees.
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  Having trouble with being a member
  • reikokuoni  

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  @reikokuoni It is currently the weekend in the United States where J-Novel Club is situated. They should be getting back to you when normal business hours resume. Could be Monday could be later depending on how many emails they have to go through to get to yours. Your patience is appreciated
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  Double billed
  • Death0Angel  

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  I've send an email. Thank you!