Support

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  How NOT to Summon a Demon Lord: Volume 7 not listed?
  • Djgogo

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  Thank you for the responses, I checked today, and it is there when it's not on the featured search. I guess that's that!
• 

  Master of Ragnarok v7 bonus illustrations broken
  • Joshua Caleb

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  For everyone who bought the premium version, it has been updated so the the Textless color illustrations are now viewable. Also I will be locking this topic as it has been addressed.
• 

  Is J novel down for anyone else?
  • catstorm

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  the whole site has been super slow for the past few days no matter what network I'm on, phone client, web client, pc, etc.
• D

  Magicmaster V2 P2 doesn't work
  • DVKincaide

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  Yeah, the site is having some backend troubles these days. Sometimes I have to wait even ~2 minutes for a part to load in the web reader. Hopefully Sam fixes it soon.
• B

  Played full price on google play but only got a preview
  • bhostetler

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  It was a mistake on our part! Sorry about that!
• C

  Monthly credits gone out yet?
  • corp20

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  @saffire sweet thanks
• Y

  WN license
  • Yellow Emperor

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  @rahul-balaggan i apologize i didn’t mean to do that
• T

  Calibre support
  • TheCraftyLion

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  @someoldguy us, you're right. It's my email provider that has the upload limit of 20mb per.
• J

  Already a paying member, but I'm hitting a paywall that's saying I'm not a club member
  • Jtjumper

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  I don't know if login tokens ever expire on their own, but the server doesn't keep them in permanent storage. IIRC it's a RAM cache, so whenever somebody has to restart/reboot anything (like after making an update to the site code), it invalidates all the existing login tokens. The handling for users with invalid tokens isn't the greatest, so instead of immediately kicking you back to the login page, you sometimes get strange behaviour like "can't access stuff even though it looks like you're logged in".
• H

  The Unwanted Undead Adventurer: Volume 4 download broken
  • Helge König

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  The issue has been already reported both here in the forum and in Discord. The epub file is manually uploaded by Sam, until he's around to fix it the error will remain. Considering today is a Sunday I guess it will be fixed tomorrow(?).
• K

  Missing Chapter (Wild Game Volume 3 Part 3)
  • Kyanos

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  @kyanos The part is up now, it just got fixed like a minute ago 😁
• 

  This topic is deleted!
  • sinnoaria

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• M

  About premium credits
  premium credits • • moroseui

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  @bakaushi Credits are added manually atm so the time of day that they are added can vary.
• B

  My next life as a villainess help
  • Binny

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  @binny was probably just a slight glitch, try again.
• L

  Not able to access "members only" forms
  membership • • Lixaxy

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  @lixaxy It doesn't seem your account has the MEMBER badge either. Maybe some permission didn't update properly? Try submitting an email to support@j-novel.club for a faster response.
• B

  account login and account verification is broken
  • belruel

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  @belruel-0 I would check and make sure the email hasn't ended up in your spam folder somehow, I don't think they have any issues with gmail in general.
• S

  Odd issue with my first premium ebook. (grimgar volume 1)
  • stullz

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• L

  Refund?
  • Lnotaku69

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  For a refund you can email support@j-novel.club. That said, you can read all parts of a series only when said series is on "catchup". Right now there are 7 series on catchup (it's a 2-month special one) but usually there are 2-3 series/month at most. Grimgar was last on catchup in July 2018: https://forums.j-novel.club/topic/1060/catch-up-titles-february-march-2019/1 (see the spoiler contents). There is a chance it might be available again soon, but until/when it happens nobody knows. === Since you are already registered here, may I suggest you to take a look at the premium epubs you can purchase only here? They come without any sort of DRM and with additional content not available in any other stores. You can find a list of all the premium content here: https://forums.j-novel.club/topic/305/premium-e-book-bonus-contents-list/1 - Grimgar does have several bonus short stories available starting from volume 4.
• A

  New here i made a suggestion and it got locked why?
  • Audac1ous

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  ok thanks 4 the info
• 

  Changing membership billing period
  • Azarek

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  @azarek At this point, I believe you've already paid the full amount for until August. If your goal is to switch to monthly once August comes around, the simplest way is to click "Cancel my membership" (or similar wording) in your account. After a few seconds, the message should switch to "Canceled (ending August XX, 2019)" (or similar wording). Then after that date in August comes around, just get a membership again with monthly. If you're trying to get a refund for what you've already paid, then I'm not sure what JNC's policy is and whether that's possible or not. But either if it was possible it would likely require an email.