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    • T

      Payment failed but my money was taken AND I didn't get the coins?
      Support • help payment refund coins • • tagents

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      myskaros

      @tagents If you got a receipt with a transaction ID from Google, stating that you bought a JNC product, then we should have received the money and our support team can help you.

    • H

      Missing coins
      Support • coins membership fraud glitch • • Hikikostory

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      jpwong

      @Hikikostory They don't do billing questions on the forums in case they need you to provide sensitive information in order to verify things.

      As pointed out earlier though, coins are distributed on the 15th of each month for that billing cycle, so if your billing cycle falls in the later half of the month (your post implies your billing cycle is on the 16th of the month), your billing cycle's coin distribution would actually be next month.

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