Report Website Bugs Here!
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I am trying to purchase "Fushi no kami: Rebuilding Civilization Starts With a Village" volume 1, but despite having 2 credits, when I click redeem it said I had no credits. I just retried and now 2 of the 3 credits I just bought disappeared. this is a bad bug that's 12 dollars that just disappeared from my account.
I use the latest Firefox on an Asus laptop running Windows 10.
I clear my cashe every 2-3 days so that shouldn't be an issue.
I also run Noscript 11.1.1, but I only block google-analytics.com and stripe.com on J-novel, so I don't think it's that either.
I hope this helps and can be fixed.
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@draconis72000 Please send an e-mail to support@j-novel.club explaining the situation.
Thank you
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@draconis72000 Fushi no Kami volume 1 prepub ended today. You've probably pre-ordered the volume but until it is actually out you won't be able to download it. The second credit disappearing sounds indeed like a bug though, so send an email just like @Rahul-Balaggan said.
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When I attempted to register on this website's home page I was asked to confirm using the verification email. The problem is that the verification email has never arrived (I have tried 4 times). The main login does not work, stating that I need to complete the verification email.
Meanwhile the same login to the forums does work?
An email to support@j-novel.com about this was also not answered.
Using Safari 13.1.2
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@gineraay Hi there, the e-mail address is support@j-novel.club, not .com :)
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Well that explains one part of my problem....
Thanks
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The Discommunication entry on the Coming Soon! feed is using the Der Werwolf manga cover.
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Hi, I have purchased Arifureta: From Commonplace to World's Strongest: Volume 1 using Premium. When I open the file it is Grimgar of Fantasy and Ash level.6 Towards a Glory Not Worth Taking.
I have tried three different times: macOS 15.7 with Safari 14.0.1; iPadOS 14.2 with Safari; and finally with macOS 15.7 using Firefox 83.
Thank you for your time. Tarik
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@sivonen Hi, sorry to hear that you're having trouble! Can you please send an e-mail to support@j-novel.club? We can help troubleshoot more in-depth via e-mail.
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It's been about ~18 hours since I last received any kind of email notification from this forum despite the topics having new replies. Is anyone else having the same issue? 🙄
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I'm unable to change my payment method. It's giving me Failed to update payment method: No such token: ; a similar object exists in test mode, but a live mode key was used to make this request. error.
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@Mikiko-Ran Thanks for letting us know! We believe we've fixed the problem, can you try again?
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@myskaros Thanks. Just retried, it worked now.
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@myskaros Now it's giving me a 'must subscribe to read this part" error... How long before the subscription gets registered?
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@Mikiko-Ran What series/volume/part are you trying to access? Can you take a screenshot of the error message? You can also e-mail support@j-novel.club for assistance if you don't feel comfortable posting stuff in these forums.
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@myskaros Looks like just have to relogin. Will take note of the email for future use.
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@Mikiko-Ran So everything is working now? Great if so!
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I can’t get the new website to work on either chrome or safari on my iPhone. I’m trying to read Ascendance of a bookworm, I don’t know if that makes a difference, but all of the pages are blank and I can’t scroll.
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Hi everyone!
Since we just launched our new website less than 12 hours ago, we'd like all bugs and feedback about the new website to go in this forum topic!
https://forums.j-novel.club/topic/3427/new-website-feedback
This keeps everything in one place to keep track of issues, and it means you'll be able to see if others are having the same issue or if the thing you're experiencing is already being worked on!
Thank you!
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I keep getting Manga upside down. I'm using Microsoft edge browser on my Samsung phone. Also images are mirrored.
