This should be fixed now!

Thank you so much. I'll wait then. ^w^

@chocolatkey Thanks. I'll try that later then.

@Th_tar hopefully it will be working for you now Th_tar

This doesn't sound like an error with the prepub, but with the actual ebook file.

The app on the app store is out of date and currently isn't being updated. Try the app in the first post of this link here instead:

https://forums.j-novel.club/topic/3741/new-beta-app-feedback

@thoehnessa

You can still use the old website until we add translation capability to the new website.

(Google Translate --> Português)
Você ainda pode usar o site antigo até que adicionemos capacidade de tradução ao novo site.

https://old.j-novel.club/

@akotsu Had the same problem. Customer assistance had me go to settings then on to Repair account. They were friendly and helpful. Chat wait time was quick. I think they had to remove the book from my account and resubmit from their end first before I had to go to settings.

Whoops! This has been fixed! Sorry for the confusion!

@jcochran
Might want to check with your financial institution to make sure they didn't put a hold on the transaction. They do that some times for no particular reason.

It looks like the release got pushed back, the schedule shows it's coming out tomorrow now.

@draconis72000 said in Premium membership problem:

including the membership page right next to the membership status and payment info

When you go to the Membership Status page, what does it say under "My Current Plan"?

@Rahul-Balaggan
Thank you very much for your quick response

@goldenducky Sorry to hear that you're having trouble!

I have some questions to ask that will help us troubleshoot what's going on.

I don't want to assume just because you're a premium member, but are you buying the premium ebooks from our site, or on another store such as Kindle or Kobo? Are you on PC or phone? What kind of program or app are you trying to use? Is it the latest version? Have you tried using a different program/app? What warnings or errors are you seeing? If none, what exactly is happening when you try to open an ebook? Which series/volumes exactly are you having trouble with? If some books do work correctly, which volumes are those?

If you don't feel comfortable answering these questions on a public forum, you can also send an e-mail to support@j-novel.club.

It happened to me as well a while a back. It was because my gmail address somehow bounced back some emails and I think the forum put the email in some kind of blocked list. (Not sure on the specifics really.) I did send my email address to @chocolatkey and he did solve the issue for me. Can't say for sure if you're having the same issue though.

For convenience, here is a link to the beta site.

https://beta.j-novel.club/