@UltricDeus Hi there! So it seems like you're having a few issues.
The support e-mail address is support@j-novel.club and does work correctly. I would check if you added extra characters by accident.
I just checked your account and it shows as canceled, lasting through July 10. We're sorry it isn't showing correctly, I have asked someone to look at it right now. You may need to do a hard refresh (Ctrl+Shift+R) if your browser is caching it incorrectly.
As for reading parts, you have access to all volumes currently being translated, ones that recently finished translation, and all volumes in series on catchup. If you refer to our
FAQ:
Volume X is no longer available? What gives?
Once a volume has been published as an e-book, it is removed from pre-pub reading within a month of the e-book release.
Please support the author by purchasing the official e-book! Or you can sign up for a Premium membership and use your premium credit to download the premium ebook straight from our site!
There are also "Catchup" series where members can read all books in that series for a month. These catchups change every month, so you can check out a lot of series and find new ones to follow!
Please refer to our front page or this forum post for which series are currently on catchup. For example, if you go to Altina the Sword Princess, which is on catchup this month, it should look like this:
member.png
For non-members, it looks like this:
nonmember.png