Support

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  Subscribtion method
  • firefsp  

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  @firefsp Debit cards might work, but it depends on your bank and their rules for the debit cards. If the error is "your card is declined" try contacting your bank and see if you can't enable the charge.
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  Help, Renewal Period
  • Phil99  

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  @Rahul-Balaggan Monthly is more money for us since it's 4.95 instead of 4.50 a month for yearly (similarly for Premium). But here in the startup period we need cash to keep afloat so those 12 month up front payments really help, too. Good to have both really.
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  Grimgar Volume 2 still not available on Kobo store?
  • Catscope  

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  @Catscope FYI it's now available!
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  Only first chapter of realist hero sold on amazon.
  • Kaleb Neelis  

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  @Paulo27 I think you go to manage device and contents in your account and there's an option for a refund there: https://www.amazon.com/gp/help/customer/display.html?nodeId=201252620
• 

  Web Viewer
  • DTTA  

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  @DTTA Right now the web view's size is fixed once it goes beyond a certain size. When I make a new version of the web viewer I think I might make it resizable up to double the resolution it current does.
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  Premium Credit on the 15th Absent
  • FlameHaze01  

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  @FlameHaze01 When in doubt, reload!
• 

  Occultic;Nine Vol. 2 release date?
  • erictbar  

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  @Rahul-Balaggan Ah, thanks again! Better fix that. I think I know why the dates on the site here might be off... Amazon is the true date :)
• 

  Not able to download Feb 1 released books
  • Bryan  

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  @Rahul-Balaggan As you can probably imagine the overhead of having many small investors can get overwhelming quickly. At some point you're better doing like a kickstarter type thing, but for me I've always held the philosophy that if it takes 3-4 years of losses to make a business profitable than you are probably not doing it right in the first place.... The whole silicon valley "growth at any cost", "spend the VC while it lasts" mindset is kind of anathema to me. I want to spend funds I have on content, then spend the proceeds on that content on more content, and reach a sustainable output and input level, with as little waste and fixed costs as possible. Does it limit our short term growth potential? Perhaps, but I'd rather keep 100% ownership and grow slowly than mortgage away the business to gain a quick 1000 subs from $100,000 worth of advertising or something. Call me old fashioned. People can always send me email at contact@j-novel.club and I'm happy to take a look at it, at this point I'm limited by time.
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  Can't change avatar anymore and my Premium Member group has vanished.
  • Fezu  

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  @Sam-Pinansky said in Can't change avatar anymore and my Premium Member group has vanished.: Try doing a hard reload of the page might fix the avatar thing. The badge selection issue is still something I haven't been able to diagnose. Is the avatar issue https://github.com/NodeBB/NodeBB/issues/4277 - if so, maybe J-Novel needs to update to the latest version of NodeBB. If you're on the latest version of NodeBB, you could try reporting the badge selection issue at https://github.com/NodeBB/NodeBB/issues if it does not fall under an issues already reported.
• 

  Occultic;Nine Special Feature missing images
  • erictbar  

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  I'm having the same problem with iBooks. :-(
• 

  What is reputation?
  • Ztshp  

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  @Ztshp I've disabled downvoting and also disabled any "minimum reputation" requirements on the forum software, so right now all it does is give people a way to "thumbs up" other people's posts.
• E

  Totally noob questions regarding subscription
  • eSPiYa  

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  @eSPiYa Hey I'm not staff or anything but I may be able to answer a couple of your questions. The first one depends on how you subscribed. Currently there is a "regular" and a "premium" subscription. If you subscribed for the premium member, then you receive a premium credit once a month, every 15th of the month. This credit can then be used to purchase the E-Book through this website, otherwise you are welcome to purchase the E-books through other distributors that J-Novel Club has connections to. I don't know them all off hand, but Amazon is one of them. If you would like to purchase additional premium credits, I believe the option is available now to purchase one for $6 through your account page. In regards to your 2nd question, once you purchase the E-Book it should be available to download from your account library (assuming you buy it from here). After that, connecting it to whatever E-Book reader you're using should allow you to read it offline (I imagine). I'm not too knowledgeable in this area so you may want to confirm with someone with more experience. Lastly, anything you purchased from this website is available for download so you can reread whenever you like. As for if you forget to download it and your subscription ends, I don't believe that makes a difference as it should already be purchased and linked to your account. Hopefully that helps a bit with your questions.
• 

  Double billed
  • erictbar  

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  @erictbar Yeah, fixed that too! It removed you from the Premium Members group but failed to add you to the Members group for some reason, that was the error you saw. It doesn't attempt to do this until after the subscription goes through obviously, so I should make sure to figure out what is going wrong with the Member group adding and in addition add a sanity check before creating a new subscription that you don't already have an active one. I actually built the system to be able to handle multiple subscriptions on the same account simultaneously... (like for example if, in the future, we have separate subscriptions for josei novels or R-18 novels... something like that?), but it's not really practically useful right now.
• G

  Little Apocalypse e-book
  • Gilyu  

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  @Vilidious Okay, problem solved! Please wait about 5 minutes then try again. It was a boneheaded error on my part, my apologies. (At least it was trivial to debug, just forgot to call the next() function!)
• J

  Purchasing Premium Credits with Free Account
  • japzone  

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  As a premium member I don't see a problem with selling credits to non-members. Maybe at a price premium over Amazon/etc. I still /hope/ I would get a discount as a subscriber. Considering that you don't have to split the income for native sales it seems like too good an opportunity to pass up.
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  This topic is deleted!
  • Gilyu  

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• 

  About Illustrations
  illustration picture mising • • Eternal Wanderer  

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  This will be my final post in this thread. First off thank you for taking the time to reply to me, I know you have a lot of work to do so you even replying to my topic makes me happy. Second I think I found a work around to this problem, this glitch seems to occur if I leave my tablet on for long periods of time, however if I reset it that seems to fix the problem. Sorry about all my complaining when the actual solution was so simple. Good luck getting this fixed in the future.
• G

  Blank epub on Kobo?
  • Gilyu  

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  Honestly it boggles my mind how finicky ebook apps and devices can be.
• 

  App not remembering position in parts
  • Demelza  

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  I just recently had a similar issue, because there is no "read" notice I open up the older parts to see if they are at the bottom, and today I open one that I know I've read and it's at the top
• R

  About printing...
  • rein  

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  As long as you aren't distributing it to other people, your epub is yours to do with as you please! So yeah, feel free to print it out.