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    • F

      Got Premium but did not receive my coins
      • foxesdegens

      4
      0
      Votes
      4
      Posts
      371
      Views

      F

      @Rahul-Balaggan I wasn't aware of the work hours, sorry about that. I will wait until tomorrow then, thank you for clarifying.

    • J

      Errors
      • Jeremy Miller

      5
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      Votes
      5
      Posts
      534
      Views

      Shiny

      Advice regarding a similar problem on a different thread that might be helpful:

      @Rahul-Balaggan said in [PLEASE READ] - Issues after extended Maintenance:

      Please go to the account tab of the app. Then in the top right corner there is a sign out button. Please tap that button and then sign back in.

      If that does not work, please delete the app and download it again. Let’s know if the issue continues from there.

    • H

      The Frontier Lord Begins with Zero Subjects LN vol 6 part 5 is loading a black screen an the part selection menu is loading everything as default title.
      • heimdal7

      3
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      Votes
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      396
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      H

      @GeorgeMTO said in The Frontier Lord Begins with Zero Subjects LN vol 6 part 5 is loading a black screen an the part selection menu is loading everything as default title.:

      @heimdal7 should be fixed now, didn't load for me before but does now (got reported on discord and staff responded)

      When you have a part opened the drop down menu to choose parts for the other volumes still listed as "default title (short)" for all other volumes.

    • C

      “Regular” membership no longer allows access to pre-pub book parts.
      • CarFMI

      4
      0
      Votes
      4
      Posts
      503
      Views

      C

      The issue has been resolved!

      Many thanks!

    • K

      This topic is deleted!
      • kbaegis

      5
      0
      Votes
      5
      Posts
      35
      Views
    • A

      New update crashed app on Amazon tablet
      • asuna

      10
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      Votes
      10
      Posts
      803
      Views

      Rahul Balaggan

      @Calvinabram

      Please go to the third tab in the app. The top right corner has a log out icon. Please log out and back in.

      That typically fixes it. If that doesn’t work delete the app and redownload it.

    • D

      Calendar list problems
      • drocks

      2
      0
      Votes
      2
      Posts
      376
      Views

      Rahul Balaggan

      Hi,

      Our apologies for the issue. We are working on getting everything fixed.

      for now we have a centralized topic

      https://forums.j-novel.club/topic/8577/please-read-issues-after-extended-maintenance?page=1

      Thank you

    • C

      Post-downtime, the app has lost all my read statuses
      • Cidolfas

      9
      2
      Votes
      9
      Posts
      929
      Views

      Rahul Balaggan

      I will be locking this topic down.

      Please refer to the central topic I have created. Thank you

      https://forums.j-novel.club/topic/8577/please-read-issues-after-extended-maintenance

    • P

      Post-Maintenance Bug: No Catchups? [FIXED]
      • Phredis

      4
      0
      Votes
      4
      Posts
      434
      Views

      Rahul Balaggan

      I will be locking this topic down.

      Please refer to the central topic I have created. Thank you

      https://forums.j-novel.club/topic/8577/please-read-issues-after-extended-maintenance

    • J

      No Google account login option
      • jamesrob1989.th61gx6

      7
      4
      Votes
      7
      Posts
      927
      Views

      Rahul Balaggan

      I will be locking this topic down.

      Please refer to the central topic I have created. Thank you

      https://forums.j-novel.club/topic/8577/please-read-issues-after-extended-maintenance

    • T

      Site and app are still down despite being after 6 et
      • trutherford2388

      4
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      Votes
      4
      Posts
      570
      Views

      A

      @jpmspeedbbm We're working things, should be back in an hour or less hopefully!

    • A

      paid for the coin from an android phone
      • Adwaith

      3
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      Votes
      3
      Posts
      334
      Views

      Geezer Weasalopes

      Also it's possible your purchase happened during the current "site down for maintenance" situation; JNC may not be processing such just now.

      I could be completely wrong concerning there being a connection, but the timing seemed relevant.

    • J

      Katarina Catch-up is Broken
      • japzone

      8
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      Votes
      8
      Posts
      673
      Views

      pcj

      It's possible the website is using offline data storage to store the content it downloads rather than depending on the browser cache. Probably too late to test it now but if it happens again I would try clearing that in addition to the cache (in Firefox it's separate but in the same place where you clear cookies).

    • T

      New chapter for Disowned is the wrong book
      • Taldaran

      2
      1
      Votes
      2
      Posts
      264
      Views

      saffire

      It was corrected a few minutes ago.

    • A

      Series List does not remember recently followed Series on Page Navigation
      • Ardyvee

      1
      0
      Votes
      1
      Posts
      211
      Views

      No one has replied

    • S

      App stuck during purchase
      • Salkeaner

      8
      0
      Votes
      8
      Posts
      934
      Views

      chocolatkey

      @Salkeaner we've released a new version of the app that addresses issues with in-app purchases

    • S

      Paid for coins on the app
      • smiddy1982

      2
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      Votes
      2
      Posts
      306
      Views

      Geezer Weasalopes

      @smiddy1982 email support@j-novel.com ; this isn't something they can handle out in the open, they'll need personal info you shouldn't be broadcasting to look into it.

    • W

      Rebuild World Volume 5 is not available for download
      • Wasson An

      4
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      Votes
      4
      Posts
      437
      Views

      Rahul Balaggan

      Thank you for your patience.

      This issue has now been resolved.

      As for the question of future releases. This a very manual process. Which does invite the possibility of delays. We are aware of how often this happens. We hope that in the future with updates to the site, this will a thing of the past. Until then we will work to ensure that issues like this occur as infrequently as possible.

      Thank you

    • M

      why I couldn't add my card?
      • Mazda

      3
      0
      Votes
      3
      Posts
      398
      Views

      piisfun

      Since it wasn't stated above
      support@j-novel.club

    • M

      Is it possible to refund?
      • MineBlowink

      3
      0
      Votes
      3
      Posts
      478
      Views

      M

      @saffire Thank you! They respond really fast

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