@Rahul-Balaggan I didn't see this before I replied to your chat. It's fine, I still don't need a refund. I wasn't even aware of the SS when I bought it
@ABreading-is-fun Try logging out and then logging back in would be the first thing to try, the web site won't keep you logged in for more than 2 weeks. Otherwise you'll probably want to drop them an email at support@j-novel.club so someone on their end can take a look at what's going on with your account.
I have been encountering an issue with updating payment information for an ongoing subscription. At https://j-novel.club/user/membership when logged in I clicked the edit button on the payment information section, I input info for a different payment card, then clicked update, I would not get an error and be taken back to the membership page and no error would be displayed, but the last 4 of the saved card and expiration date were not updated on that page and the site tried to bill the old card to renew my subscription. This happened several times. I was eventually able to find a workaround by deleting the existing payment information then adding a new card, but the update function should either work or not be present.
Looking at the logs of that email address your email on March 6, 2024 was received at 06:20 ET. It was responded to on March 6, 2024 at 06:53 asking for additional information.
Did it go to spam?
Other than that I see your latest email and it will be handled when business start today. Sorry for the inconvenience.
I'm using an Android tablet so obviously mouse over is not an ideal UI, but I can hold down the link without following it and it shows the tooltip. 😅 Now that I know that's it's there it works well enough.
(The android app has some horrid text layout issues, so I'm sticking to the website).
It loaded all pages fine when I first tried it, but now that I've had time to actually sit down and read I had to do a few dozens more F5s before I made it through all the pages. But I'm through, yay!
