@Lakisha-Trusty-7kx2srr Someone just had this issue a short while back, just email support@j-novel.club and let them know your zip code and that it doesn't exist on their end and someone will get it added for you.

Are you referring to https://j-novel.club/calendar ? It's possible that it considers the 4/1 entry to actually be 3/31 depending on your time zone, so it doesn't display it as April.

For me, it shows 4/1 data, but months that don't have entries for the first (like https://j-novel.club/calendar?year=2023&month=1 ) start on the first day with things being released. Yesterday, before today's entry was posted, the April calendar started on 4/3, Monday.

@Zehd said in Unable to open Arifureta vol 13 epub in eReader Prestigo:

I ended up converting the epubs to mobi and back again just so that it would convert the images to smaller versions

Calibre can convert directly epub to epub, provided you choose the right output profile for the desired image sizes if you want them resized.

@piisfun

Thanks!

@Elijah203223

The middle of you comment made the comment itself politically charged. Rather then edit the end out I deleted the comment.

You are free to post the again, without the middle bit.

@exedore Thanks!

@Baka_Neko From what I can tell, they need to have a mechanism available to remove a person's personal information, but since it can require the user to make the request in writing or verbally, an email request would seem to be fine?

The thing there is that JNC doesn't actually store any personal information in their system (unless you used your real name for your account username) except your email address. Your credit information is stored with their credit processor (which you can also email them to have removed) and since everything about their sales is digital you don't store any address information with them for any shipping related function.

It's great to see that the community is helping out with this kind of thing. I'm glad to hear that you got a response and that your replacement copy will be shipped soon.

@jpwong Thanks for the advice. I may do that.

@PuckGoodfellow00-0 I just fixed the part for the app. However, please be aware that if you run into this issue with other parts in the future, you can switch to vertical reading for that part to fix it. We want to fix this in a future app update, but the issue is complex and will require significant time to untangle.

Thanks for the heads up, this has been fixed!

@_peteyg we replied to your support email, as the issue has been resolved. Please see the details there.

For everyone else, this was mainly due to a US ZIP code missing in our system, which is rare but does happen sometimes. If you have this issue, let us know and we'll get the ZIP code added!

For the credit card not being deleted, it was actually because @_peteyg was actually repeatedly adding copies of that payment method to the account when getting the ZIP code error, which is an edge case not really shown in our UI since our system is designed for a single default payment method, which is the latest one added. When the payment method was repeatedly being deleted, those copies were getting removed, there were about 3 left by the time I checked

@Edda_ayuste

Hello,

We see your email, as said above we are a US based team. Your email response to our last email came in overnight and during the weekend. That is why no immediate response was given.

When US business hours begin we will start addressing support emails in the order they were received.

Your patience until your email is addressed is appreciated.

Thank you

@cine Sorry about that. The book has been reuploaded - please open a ticket with Kobo in 48 hours to allow time for processing on their end.

@redmasq That's good to know. I don't have Telegram and don't particularly want to sign up just for this thing, but it doesn't look like there's any other way to report an issue to the dev(s). I was able to get into the 4.x beta program and found that the 4.x beta versions have the same problem as the 3.x versions. =/

@tim_pkmn89 This is a license rescue where we published many volumes direct to epub without streaming, then went back and added the parts before the rental system was being developed, so it's a weird exception. I'll start fixing these, thanks for the heads up!

EDIT: It should be fixed now!

@astolfoirl Great! Sorry for the inconvenience, and happy reading!

@myskaros

It is working now!

Thank you!